Ciocca CDJR of Flemington - Service Center

Very friendly and helpful customer service. George Stydocker has taken care of my Jeep's service for many years now. Excellent repairs. On time delivery. Stydocker has taken care of my Jeep's service for many years now. Excellent repairs. On time delivery. More

I brought my Wrangler to the dealership in mid-January as the heat had stopped working. I was told it needed a new heater core and that it would take about a week for the part to come in. I would receive a c the heat had stopped working. I was told it needed a new heater core and that it would take about a week for the part to come in. I would receive a call and an email once it was ready. Two weeks later, I had received neither so I called the dealership. I was told that it had been there for about a week. When I asked why I hadn't received a call, I wasn't provided with an answer. I scheduled my appointment, but later had to cancel as there was snow due the same day. I will say this about the service department; they make scheduling/cancelling very easy. I later called back to reschedule a Wednesday appointment and dropped the car off on Tuesday evening. I told the Service department they could have the vehicle the entire day, but I needed it back Wednesday evening as we were (again) getting a substantial amount of snow that Thursday. I was told that it wouldn't be a problem. That could not have been more wrong. I received a call on Wednesday telling me the vehicle would not be ready as there were more parts needed for the repair than originally identified. I asked why this wasn't discovered on my first visit and was told that the inspection of the issue I reported wasn't done thoroughly enough to find related issues. Given the circumstance, I asked for a loaner with capabilities similar to my Wrangler given the impending snow (which ended up being 12"). I was told the dealership did not offer loaners but that they would see what they could do. I later received a call offering me a panel van, which obviously doesn't have 4x4 capability that I needed. I declined this vehicle. On Friday I was offered a FWD vehicle, but by this time I had arranged other transportation. I was told on this call the car would be done Friday. I called Friday morning to find out what time the car would be ready and was told it wouldn't be done until Monday. I asked why, and was told the repair had not even been started yet. I then asked when I could expect the vehicle and was told Monday. I asked why I should believe that given that previous estimates were not met, and the service rep told me even he had little confidence in that estimate. He turned out to be right about not having confidence in that estimate. The car wasn't done until Tuesday. When I arrived at the dealership to pick up my vehicle, I had a lengthy wait behind an employee dropping off his vehicle for service. He and the service rep were discussing work items. I waited about 15 minutes, and I was the only other person in the waiting room. Needless to say this was a terrible example of customer service and I can't recommend service at this dealership Maybe because it was warranty work and not a paid job, less emphasis was placed on completing my job. Unless I am in an incredible pinch, I won't be utilizing this dealership in the future which is unfortunate given the convenience of the location. It's also a shame because I am planning on upgrading to a 2014 Wrangler soon, but don't feel as though I can give my business to this dealership. More

My 2013 Wrangler would not start and had to be towed in. George Stydocker provided exemplary service from the time I called to the time I picked up the truck. Excellent experience! George Stydocker provided exemplary service from the time I called to the time I picked up the truck. Excellent experience! More

George is always so helpful and provides great customer service. I like that I can bring my laptop and work while my car is getting serviced. Thanks again! service. I like that I can bring my laptop and work while my car is getting serviced. Thanks again! More

Brought vehicle in after malfunction lights illuminated on dash. Diagnostics run to establish exact problematic codes to determine repairs needed. Repairs were exorbitant in cost by dealership and not cove on dash. Diagnostics run to establish exact problematic codes to determine repairs needed. Repairs were exorbitant in cost by dealership and not covered under warranty. Repairs made by my own mechanic at a fraction of the price quoted. Vehicle will be brought back for software update which was also determined necessary. Within hours to my call to the business Jovanny was able to fit me in for a lunch time appointment to troubleshoot the malfunction codes. This was greatly appreciated and excellent customer service by your dealership. More

Friendly, listened to my service requirements and accurately documented the on the service request. All service requests and the recall were done and in less that the time estimate given.. accurately documented the on the service request. All service requests and the recall were done and in less that the time estimate given.. More

after 46 years i finally found a dealership i can trust , and truely believe in!!!!the friendly and professional nature of the service department sets the bar so high i find it very hard it can be matched!!! and truely believe in!!!!the friendly and professional nature of the service department sets the bar so high i find it very hard it can be matched!!!!i can only thank you again for the wonderful expierence i had!keep up the great work and i will see you again soon!! job well done!!!! More

Very friendly service and professional behaviour. Fast acceptance process, telephone follow up , and honest pricing. I would suggest these dealership both for sales and service to anyone. acceptance process, telephone follow up , and honest pricing. I would suggest these dealership both for sales and service to anyone. More

Overall, very pleased with the quality of service provided. Service technicians and staff - are courteous, professional, they take the time to fully answer all questions making sure that you are comf provided. Service technicians and staff - are courteous, professional, they take the time to fully answer all questions making sure that you are comfortable/understand the service visit from start to finish. I would highly recommend the dealer and service center. Service advisors Jovanny and Derek are outstanding! More

Very helpful in keeping me informed with the progress of my service/repair and it's final resolution. George was very helpful in providing me with a vehicle, so I would have some transportation while secur my service/repair and it's final resolution. George was very helpful in providing me with a vehicle, so I would have some transportation while securing the necessary approvals for my warranty repair. More