Ciocca CDJR of Flemington - Service Center

Friendly and professional service It's always great to have a coffee at the Jeep Service Department while waiting (never so long) for the service to be done. Never had any problem or a It's always great to have a coffee at the Jeep Service Department while waiting (never so long) for the service to be done. Never had any problem or any complaint for price or service. Always a great experience. More

Great service! A trip to this Jeep Service Department is always very positive. All the staff are friendly, professional and helpful. The work is done promptly and A trip to this Jeep Service Department is always very positive. All the staff are friendly, professional and helpful. The work is done promptly and often before the time promised. Their free shuttle service is extremely helpful as I can drop the car off, get a ride to work and then be brought back when the work is completed. Prices are competitive, the work is excellent. More

Recall repair and maintenance Justin was excellent. Kept me informed and up to date with very exact times and estimates. He went out of his way to ensure my experience was good. Justin was excellent. Kept me informed and up to date with very exact times and estimates. He went out of his way to ensure my experience was good. More

Always a pleasant experience I come to this dealership for their expertise & friendliness. It is not convenient for me to get here but well worth the trip. I feel confident with t I come to this dealership for their expertise & friendliness. It is not convenient for me to get here but well worth the trip. I feel confident with the staff & their knowledge. Very informative & no pressure or attitudes. More

Excellent Service-AS USUAL! Great service department. Great communication. I live over an hour away, it's well worth the trip. They even wash your car for you! I'll be back! Great service department. Great communication. I live over an hour away, it's well worth the trip. They even wash your car for you! I'll be back! More

Awesome Service Department I didn't purchase my vehicle here, however I will be getting all my Service work completed at this dealership service department in the future. I didn't purchase my vehicle here, however I will be getting all my Service work completed at this dealership service department in the future. More

Redemption of Services Derek was very responsive & professional. He is an asset to your service dept - he has a thankless job & handles customers very well. Denis delivers Derek was very responsive & professional. He is an asset to your service dept - he has a thankless job & handles customers very well. Denis delivers on his promises &. I commend him on a job well done. Thank you for stepping into my situation & taking a personal approach to my issue. More

Repair of tire blowout Excellent and timely service, thanks. Your facility was clean, comfortable and I enjoyed a nice warm cup of coffee. Keep it up, you are doing the ri Excellent and timely service, thanks. Your facility was clean, comfortable and I enjoyed a nice warm cup of coffee. Keep it up, you are doing the right thing. More

Follow up to "Good car could have been more forthcoming" WOW!!! As a Director of Quality, I always fill out surveys and try to deal in facts and actual performance results. I wrote my review late Monday af WOW!!! As a Director of Quality, I always fill out surveys and try to deal in facts and actual performance results. I wrote my review late Monday afternoon and was not expecting any response (my purpose is always to enlighten people, so they can do better in the future). Within 2 hours, I got calls from the sales folks (Michael Brandt (sp)) and from Service (Chris Moscatolo) with concerns about my survey. This is not unusal, but what happened next was!!! Chris was not happy that my new (used) vehicle was not in the best shape and asked if he could bring it in to address my issues. As I had already addressed most, I said OK, but the only thing left is the shaking at high speed. He said alright and had a driver swap my car out at my employer. That was yesterday. Today, he called and had fixed the problem and returned my vehicle. In additon, they made me whole on the outlay I made to fix the issues I had fixed by my personal mechanic. Took a while to lift my jaw off the floor, but once I did, I began telling my story to people at work and NOONE has been able to match it and they are amazed at what the dealer did (me too). They asked where I goit the car and I happily told them "FLEMINGTON DODGE CHRYSLER JEEP RAM!" So YES, I will not only recommend your company, I will continue to tell my story to anyone I see because this type of positive reaction to a survey and desire to ensure REAL customer satisfaction is RARE to see and a breathe of fresh air. More