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Ciocca CDJR of Flemington - Service Center
Flemington, NJ
579 Reviews
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579 Reviews of Ciocca CDJR of Flemington - Service Center
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April 15, 2016
Waste of time I called over the weekend to confirm recall on my truck, and make them well aware that I was on a time constraint (it's a work truck). They tell me to I called over the weekend to confirm recall on my truck, and make them well aware that I was on a time constraint (it's a work truck). They tell me to leave it for viewing Monday. Tuesday rolls around, I call. Guy on the phone tells me do to aftermarket parts, they can't do anything. The only thing aftermarket on my truck is the steering dampener and shocks. I ask him to price me out on getting the work done through the shop, never calls back. I pick up the truck next day, same spot, wheel still turned exactly how I parked it. I don't believe they ever took it in the shop. Never bringing truck in for work there. Lazy guys who are only in it for the work that pays them out the best, no care for customer service. More
by Quicklylubed01
Employees Worked With
Derek Cregar
April 06, 2016
I was extremely disappointed with my experience Having had excellent experiences at the Flemington Car and Trick County VW service department, I expected the same from the Chrysler , Jeep service Having had excellent experiences at the Flemington Car and Trick County VW service department, I expected the same from the Chrysler , Jeep service department. I was extremely disappointed with my experience for the following reasons: When the car was dropped off for an 8:30 appointment ( March 18th)for two recalls and an auto-mastic window ,channel and regulator repair /replacement, I was not asked if I need transportation. Despite making the appointment 4 days in advance and several reminders that my appointment was at 8:30, we were not contacted until 12:43 and then only to tell us that there would be a diagnostic charge . The next call was at 3:42 to inform us that car would not be available until next week. I picked up the car on Tuesday on the 22nd, When I was presented with a bill and NO explanation of the repairs and recalls . I was NOT told that one of the recalls involved the replacement of the ignition and that I would have to turn off the motor by using a new procedure. The car was not bought up to the shop , instead I was sent out to the back lot where I had to jockey it to back out of an extremely tight spot I was shocked to find that the car had not been washed,, which has been the norm with the all the dealership that I and my friends have used. I guess the shabby waiting room should have given me a clue that the service was not going to live up to the serviced that I have received for other Flemington County Dealers over the years. Not only will I not use or recommend the Jeep service department, I am changing my mind about buying another Grand Cherokee. As of this date neither my email or phone calls have been returned More
by noneneeded
Employees Worked With
Derek Cregar
March 28, 2016
will never go anywhere else!!! friendly top notch service at flemington chrysler!!!!!! been a customer for 10 years ,will not go anywhere else!!they remind me of the pizza box "you friendly top notch service at flemington chrysler!!!!!! been a customer for 10 years ,will not go anywhere else!!they remind me of the pizza box "you have tried the rest now try THE BEST" just want to thank them all for the great service !!when my caravan has problems ,it seems to affect my way of life cause i need it to perform! OH by the way my caravan has over 200,000 miles !!! More
by dannydents
Employees Worked With
Chris Moscaritolo, Samantha Woolf, Derek Cregar
March 21, 2016
Excellent Service Excellent, professional, and friendly service was provided. Everything requested was provided in a timely manner at a fair and reasonable price. I w Excellent, professional, and friendly service was provided. Everything requested was provided in a timely manner at a fair and reasonable price. I will use them next time I need service on my 2012 Grand Cherokee. More
by CTH
Employees Worked With
George Stydocker
February 25, 2016
Chrysler Service I was very pleased with the Service on my vehicle. My only request is that the furniture in the service waiting room be cleaned. Is was full of hair I was very pleased with the Service on my vehicle. My only request is that the furniture in the service waiting room be cleaned. Is was full of hair and lint suggesting that cleaning had been neglected for some time. WiFi was very good and I was able to work while I waited. Thank you. More
by royoake
Employees Worked With
Medhat Aziz, Lou Avitabile, Ken Schoenlank
February 16, 2016
Courteous, Quick and thorough Ted in service was excellent. He got my car in and out in 2 days for an engine repair that was major. There were no loaner cars available, so he rent Ted in service was excellent. He got my car in and out in 2 days for an engine repair that was major. There were no loaner cars available, so he rented me a car. I would recommend this dealer for service! My experience was excellent. More
by KristenS13
Employees Worked With
Ted in Service, Ted Kwasnik
January 10, 2016
Recall service and general maintenance Had to bring in 2015 Jeep Cherokee for 2 recalls and oil change. Thought I would be there for 4 plus hours. Done in way less time. Staff was awesom Had to bring in 2015 Jeep Cherokee for 2 recalls and oil change. Thought I would be there for 4 plus hours. Done in way less time. Staff was awesome. More
by Bshadowfu
Employees Worked With
George Stydocker
January 09, 2016
Unhappy repeat customer First of all, I have to say the good before I go into the bad. Derek is fantastic! I wish there were 3 more like him on the desk. Gosh I miss Jovani, First of all, I have to say the good before I go into the bad. Derek is fantastic! I wish there were 3 more like him on the desk. Gosh I miss Jovani, they worked well together. Now, for the past few service requests that I have had at the dealership I have become more unhappy with my experience. The only highlight for my return is that I will generally get Derek and he will take care of service request to the best of his ability. Today I picked up my my Jeep after your dealership having for several days and had to wait to drive out because the battery was dead. This was the main reason I had a service call for-the "1st" test you made came back the battery was ok, then it was dead at pick up. They didn't charge for the repair-service just for the battery but that still makes me uneasy on how it was handled because what would have happened if I would have drove off and it died at the light on busy hwy 202? The other things are that really irritate me are no loaners, not even a wash or vacuum job or the availability to have my car seats repaired at your location but an offsite vendor that I have to contact. This isn't a full 5 star service Chrysler dealership. I ended up paying 869.00+ for my services, I am a repeat customer (for everything) we purchased our other Jeep there a year and a half ago so we really like you guys but you offer nothing for me to choose you over a different dealership. Even if you can't provide a loaner what about a ride back home or a pickup service. When I arrived home I realized that the invoice didn't mention them checking the back spare to make sure it ok. The vehicle is 7 years so I wanted yo guys to make sure it was ok since I have never used it and nobody checked it. As I said earlier I really appreciate Derek and know he originally didn't take the service request down it was a young lady however you guys really need to get more people to help in the front desk. Jordon is helpful as well however he wasn't there as well so I guess I might still continue to use you but you need to offer amenities(like free rides father than 5 miles, loaners etc.), more front desk personnel and better warranties. The radio you replaced in 11 was dead in 7 months time, it is my fault I waited to change or report but they should last longer than 4 years. 2 radios for a care that is 8 years old with 90,000 and garaged is not a good thing. Thanks again for letting me vent! More
by Harley101
Employees Worked With
George Stydocker, Derek Cregar, Alisha Anderson
December 28, 2015
Great customer service and Knowledgeable staff George Stydocker , Service Advisor explained all work that was performed and all charges. He answered all my questions in a very professional manner George Stydocker , Service Advisor explained all work that was performed and all charges. He answered all my questions in a very professional manner and is honest. More
by charger2014
Employees Worked With
George Stydocker
December 28, 2015
Custom work. . I have a 1500 Dodge Ram 2008. Life time warranty. Wasn't sure about attaching a snow plow to it because of the warranty. But the guys in the service d I have a 1500 Dodge Ram 2008. Life time warranty. Wasn't sure about attaching a snow plow to it because of the warranty. But the guys in the service deptment walked me through it. Adding that it is a modification and that the only part of the warranty that would be effected would be the part that the plow effects. In this case it was the skid plate. Mayers discards the skid plate which also serves as a splash guard as well. So I was not having any of that and yet I still wanted my plow for my driveway. At 120 feet long two car wide and tired of paying an arm and leg to have someone plow it for me I wanted that skid plate on and yet be able to keep my plow. These guys in service came to the rescue helped me custom fit the skid plate and yet keep the plow. . Not sure if or any dealerships would do this kind of work but THEY DID . . Awesome job guyz THANK YOU ;). You now have a loyal customer ! Looking forward to years of doing business with everyone . . Awesome place. More
by RAM RULES !
Employees Worked With
George Stydocker
