Ciocca CDJR of Flemington - Service Center

Rude salesman, extreme overpricing & wait time on car repair My out of state nephew's car broke down, it was an emergency situation and after calling ahead and was told we could bring it to them, we had it towed My out of state nephew's car broke down, it was an emergency situation and after calling ahead and was told we could bring it to them, we had it towed to Flemington JEEP. We had been given an estimate to repair it, and it was very high, so Instead of repairing we were considering trading in on another car. The salesman Lou Avitabile made it clear by his comments that he was not interested in working with us, in fact he made a snide remark to his fellow salesman even before he said hello to us. After reviewing his website he told us he didn't have any car available for us, and after checking with his service people he said they did not want it as a trade in. But the way he spoke and his attitude was insulting and demeaning. The service people got the car on Wed late afternoon and it took them till 4:00 Sat to complete the repairs. After getting home, my nephew checked with his garage repair people who looked up the cost of the repair parts and labor and he was told that Flemington JEEP way overcharged us. They said it should have cost us between $2500 and $2800. Jeep Flemington charged us over $4200. And that it should not have taken more than a day and a half for the repair. I do live locally, and with this kind of service I will never buy a car from them or recommend them to anyone. More

Trust worthy and respectful Understanding your customers circumstances and doing what you can to assist them in addressing their automobile needs is what makes a difference. I ha Understanding your customers circumstances and doing what you can to assist them in addressing their automobile needs is what makes a difference. I have seen and experienced a positive change and improvements in this acknowledgement for myself and witnessed it for others. In addition several of my family members purchased their automobiles from this dealership and have been very satisfied. More

Problem Identified and Fixed Called the service department and was able to schedule an appointment within a very quick time frame. Mechanic took test drive with me and identified Called the service department and was able to schedule an appointment within a very quick time frame. Mechanic took test drive with me and identified problem. Car was fixed and issue resiolved. Very satisfied. More

Service issues on Sahara jl that they won’t acknowledge So I wrote a review back in April about a thumping noise coming from the rear of my Sahara. I did acknowledge they were helpful and tried to resolve t So I wrote a review back in April about a thumping noise coming from the rear of my Sahara. I did acknowledge they were helpful and tried to resolve the issue. Since then I have read many forum discussions where many with Sahara and sport and limited slip differentials have the exact same problem with the rear end thumping. There are a few dealers in the country who have acknowledged that the issue is clearly the lsd and the pinion gears and have fixed the issue. NOT this dealer. They maintain its aftermarket wheels and tires (the FCA corporate line of refusal to admit they have a major issue). So I sent many of the complaints to the dealership and asked if they would admit the issue. Quick answer was no. Call FCA. I have found other dealerships that know about the problem and have contacted FCA but it’s not simple since some either don’t know or won’t admit. Hopefully anyone who reads this and is having issues or unaware of the issue checks it out before something serious happens. So I would have liked my dealer to have done what others have done but they stick with corporate crap. I originally wrote a negative review back in April because they refused to admit the problem but they are nice guys and basically begged me to rewrite the review. I did and am now sorry because I hope no one has to go through this when there are dealers who will try to fix an issue they are aware of. Just keep looking and avoid the service at this place at all costs. More

Ram/Dodge great service department Flemington Ram/Dodge has a very friendly and reliable service staff. I continue to take my vehicles to them for all service needs. They are always kno Flemington Ram/Dodge has a very friendly and reliable service staff. I continue to take my vehicles to them for all service needs. They are always knowledgeable about what my vehicles do and do not need to be serviced. More

Took care of the problem I went there for an oil change and tire rotation. I am disabled, and Trish was very nice and accommodating to me. Very good customer service I will r I went there for an oil change and tire rotation. I am disabled, and Trish was very nice and accommodating to me. Very good customer service I will return there again. More

Great Service I had my Truck in for a few Service issues and recalls. The staff at Flemington CJDR took great care of me! I would highly recommend this dealership I had my Truck in for a few Service issues and recalls. The staff at Flemington CJDR took great care of me! I would highly recommend this dealership! More

George Stydocker George was the 1st employee that I met. He's the best desk appointment person ever. He works with Me as to when I can come in&checks My repair contrac George was the 1st employee that I met. He's the best desk appointment person ever. He works with Me as to when I can come in&checks My repair contract. More

Service Dept is Great to work with The service Dept is great to deal with James Roach is a great person to talk with about your truck and he gets it and the work is completed thanks f The service Dept is great to deal with James Roach is a great person to talk with about your truck and he gets it and the work is completed thanks for the great work hope you guys keep it up More