Ciocca CDJR of Flemington - Service Center

I had my car serviced recently. They say they perform a multipoint inspection of car but they do not provide the customer with a summary of that inspection. I called to ask why it w They say they perform a multipoint inspection of car but they do not provide the customer with a summary of that inspection. I called to ask why it wasn’t in my paperwork and was told they have the information in their system and don’t share it. This is not helpful to the customer and should be provided. They were supposed to leave my keys and receipt in car after I paid for the service. They didn’t and had to come back again to pick up the next day. Not a good experience at all and expensive. More

David is a pleasure to deal with and the work was done perfectly and quickly perfectly and quickly More

Always a pleasant experience at the dealership . Staff is always kind and considerate to me as a customer. Staff is always kind and considerate to me as a customer. More

I was very satisfied with the way you handled my situation except for the problem of a third water pump. Not happy with the product. So I called the 1-800 # and will be filing a formal complaint. Th situation except for the problem of a third water pump. Not happy with the product. So I called the 1-800 # and will be filing a formal complaint. This is my 3rd jeep and I own a 91 jeep. Solid jeep that 91, not the newer jeeps. They are making them like CRAP! So I will never buy another jeep again and you should have honored the warranty on the pump since it was only a month over your warranty. So I say goodbye for ever!!! More

Very Helpful and knowledgeable. They addressed all of my concerns and answered questions that came up while I was waiting. The only disappointing thing was that they had to order on They addressed all of my concerns and answered questions that came up while I was waiting. The only disappointing thing was that they had to order one small part that I told them was in need of replacement 2 weeks before my appointment. A part that should really be kept in stock or easy to get the same day. Now I have to go back for an hour or two to have it replaced on a separate day. More

Great service was right on time and explained the issue. Happy with the service department Happy with the service department More

Service Department was clean, William was polite, informative and respectful and the wifi was solid so I got some work done informative and respectful and the wifi was solid so I got some work done More

The staff at Ciocca was curtious and extremely helpful in my truck repair. I would highly recommend them! my truck repair. I would highly recommend them! More

Extremely knowledgeable staff And we’re kind enough to squeeze me in to an earlier appointment was in and out within an hour I will definitely recommend and go back to the dealer for service squeeze me in to an earlier appointment was in and out within an hour I will definitely recommend and go back to the dealer for service More

Does not stand behind their work Had a top end rebuild on a 2014 grand Cherokee in 12/2023. Had to return to the Ciocca for another issue. Upon inspection it was found the top end rebuild was faulty and the a 2014 grand Cherokee in 12/2023. Had to return to the Ciocca for another issue. Upon inspection it was found the top end rebuild was faulty and the most of the seals are leaking oil. The service advisor “tried” to have Chrysler make an exception for the repair. This was supposed to take a while for them to answer. David had gotten an answer back within an hour, a flat out no. Asked Thor a manger to speak with me. I believe the manager name was Roy. He had called me with pretty much not a care about the issue. He proceeds to say let’s just be real it’s a 10 year old vehicle. Yes, but with major repair under 2 years old that has failed. After going back and fourth he proceeds to tell me he didn’t have to call me, only did it as a curtisy. They refused to explore any options what so ever. It was just take it or leave it and literally tough luck so sad to bad. I have been a mopar owner for life. I will never deal with this dealership or even buy another mopar product as long as I live if this is how they test a loyal customer. Long story short Ciocca Chrysler Jeep could care less about you as a client. Only cares about the $$$. If I am so lucky to even get a response to this review( I doubt I will) it will be the standard” we are sorry to hear about this negative experience. Pleas contact one of our managers at 908-788-xxxx” I will now have to take my vehicle to a trusted mechanic and spend upwards of $1200 to correct an issue that should never have happend. More