Ciocca Chrysler Dodge Jeep Ram of Flemington

I'm very happy with the truck that was sold to me plus the service of the whole staff couldn't be better everyone was great . I recommend this dealership to everyone . the service of the whole staff couldn't be better everyone was great . I recommend this dealership to everyone . More

Very disappointed with the way the service department handled a simple issue. My wife brought the car in for a punctured tire that was slowly losing air. She was told it would take an hour or so. Two hou handled a simple issue. My wife brought the car in for a punctured tire that was slowly losing air. She was told it would take an hour or so. Two hours later they come and inform her that the tire cannot be repaired. They also said the threads on the remaining tires are at the cautionary level and they recommended changing those as well. At this point my wife calls me and I informed them we had purchased a wheel and tire warranty from them when we purchased the car so we can use it for the single tire for now. The advisor (David) tells us our warranty was only for one year. I let him know it was definitely for more than a year and to please check their records. He comes back and says he spoke to his service manager and it definitely was for just one year. When I tell him we would not have purchased a warranty for just one year, he says “the service manager checked it and he knows what he’s talking about!”. So my wife heads back home with nothing done. I reach home and check our purchase papers and sure enough we have the record of purchasing a 5-year tire warranty from them. I email this to the service manager Reynaldo and the service guy David. I also call them the next morning, but was told by the receptionist (think her name was Ann) that he’s busy and to leave a message. I proceed to do so and wait for a call back. Hours pass and still no call back. My wife and kids are stuck at home unable to go about their day because of this. I finally call again and they keep me on hold for a while before the receptionist gets back to me and tells me they went over the email and that they would get in touch with the warranty company and let me know. She was kind and patient enough to explain to me the process of the warranty and what was covered and answered some of my concerns. We schedule an appointment, but on the condition that the tire would be available and the warranty company lets them know the maximum amount that would be covered. I request they call me back with what they learnt from the warranty company and to let me know if the tire would be available. To this day, I have not received that call. I took my car to Costco tire service and got new tires easily and another local shop for a wheel alignment. Ciocca Chrysler dropped the ball on this simple issue with horrible and disrespectful service. Wife and I decided we can’t really trust them with our car anymore. Would not recommend them to anyone when they have to deal with such unprofessional service. On a side note, we had a Honda, Toyota and Nissan before and at everyone of those we were given either a courtesy car to use for longer repairs. Ciocca would not offer that to us on one of our previous services when we had to leave the car in the shop for a few days. They are just not worth the trouble. More

Jeep purchased at this location, very satisfied customer. Work done as promised. Very pleasant staff Work done as promised. Very pleasant staff More

No accountability in the service department. Instead of taking responsibility they pointed to the parts department. Instead of taking responsibility they pointed to the parts department. More

They were very helpful with the whole process of ordering my new truck. Very helpful my new truck. Very helpful More

I find this dealership sharp on all levels. Had my last two oil changes there perfect outcome each time. Had my last two oil changes there perfect outcome each time. More

Great service and easy to work with. I would recommend this dealership to friends and family I would recommend this dealership to friends and family More

Has not kept up on their service schedules. I will purchase from another dealer next I will purchase from another dealer next More

Purchased 2022 Jeep Gladiator in Feb 2023 which was in the shop for over 2 weeks with sensor issues etc. Finally resolved (fingers crossed). June 11,2024 I had to take Jeep back for corrosion spot on ho the shop for over 2 weeks with sensor issues etc. Finally resolved (fingers crossed). June 11,2024 I had to take Jeep back for corrosion spot on hood. My Jeep sat Ciocca Jeeps lot for 2 weeks before taken to their auto body shop. I kept getting a runaround with the service guy Eddie (whom they say fired). Finally picked Gladiator up on July 3,2024. Spoke w the auto body shop that morning to verify it was done and I could pick up. Chrysler Jeep Care was notified again during this issue and they never checked in with the dealership for follow up!! Jeep Care doesn’t Care! I now have had the Jeep for 17 months with 8500 miles on it and do not know what is next? Prior to finally taking Jeep back to Ciocca where purchased, I received estimates from closer dealerships Fred Beans PA n Doylestwon , both of which had me drive their , gave me estimate and then days later told me since I hadn’t purchased from their dealership, they wouldn’t help me! This was my 2 nd Jeep and my last!!! Chrysler FCA has yet to call me or compensate me . More

C u s t o m e r C e n t r i c &. Professional Professional More