Ciocca Chrysler Dodge Jeep Ram of Flemington

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our team and that we could help you find the perfect car. Your kind words mean a lot, and we’re so happy to know you love your new ride! If you need anything in the future, don’t hesitate to reach out!

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Thank you for sharing your feedback, Jimmy. We're glad to hear that you were satisfied with the service, but we understand your concerns about the pricing. We truly appreciate your input and will definitely take it into consideration as we continue to look for ways to improve. If you have any questions or need assistance with future services, please don’t hesitate to reach out—we’re here to help!

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Thank you for sharing your feedback, and we’re sorry to hear about your experience. We strive to provide quality service at competitive prices, and we understand your concerns about the cost. Regarding the veteran discount, we truly value the service and sacrifice of our veterans, and we apologize if this was not communicated clearly. We would appreciate the opportunity to discuss your experience further and see how we can better serve you in the future. Thank you for bringing this to our attention.

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. It’s disappointing to hear that you didn’t receive the level of service and follow-through you expected, especially regarding the promotion and the knowledge of our salesperson. We take all customer concerns seriously, and we’ll be investigating the issue with the gift card and check to ensure that this doesn’t happen again. Your satisfaction is important to us, and we regret that we didn’t meet your expectations. We value your business and would love the opportunity to make things right. If you’d like to discuss your experience further or have any remaining concerns, please don’t hesitate to reach out directly. We appreciate your feedback and hope to regain your trust in the future.

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Thank you, Steve, for your fantastic review! We're so happy to hear that you're pleased with your new 2024 Ram and that the negotiation process was easy and fast. We truly appreciate your recommendation and look forward to assisting you again in the future!

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand the importance of transparency, and we regret that you did not receive a summary of your vehicle’s multipoint inspection as expected. Your concerns about communication and service details are important, and we will make sure to address this internally. Additionally, we apologize for the oversight with your keys and receipt and for any additional inconvenience caused by having to return to pick them up. We truly appreciate your feedback and will work to improve our service in the future.