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Ciocca Chevrolet of Princeton - Service Center
Lawrenceville, NJ
552 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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552 Reviews of Ciocca Chevrolet of Princeton - Service Center
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June 25, 2018
AWFUL EXPERIENCE!!!! I bought my 2013 cruze to them with a check engine light on i knew my code before going in (p0102) then later that day i get a call saying my abs ligh I bought my 2013 cruze to them with a check engine light on i knew my code before going in (p0102) then later that day i get a call saying my abs light was on so i said whatever just fix it. So with one sensor and the check engine light turning out to just be a fuse i got charged $330.00 for $18 worth of parts, just glad my car was good. Not even 50 miles later check engine light is back on for my catalytic converter, my service advisors name was Nick, my opion stay the heck away from this place biggest rip off and most unsettling experience with a dealership I've ever had in my lifetime and I've owned at least 10 different cars. More
by Steve
Verified CustomerEmployees Worked With
Nick
June 25, 2018
attentiveness to customer care when there for service and also the additional steps they take by inquiring about and other problems or concerns other than the one you were scheduled to have tended too and also the additional steps they take by inquiring about and other problems or concerns other than the one you were scheduled to have tended too More
by JOHNSONTK71
Employees Worked With
Milton Lee, Jacob Kandel
June 23, 2018
The in person customer service is good. The over the phone customer service could use some improving. Other than that I use the dealer for all my needs. Service department handles everything The over the phone customer service could use some improving. Other than that I use the dealer for all my needs. Service department handles everything with great care. More
by OLD71979
Employees Worked With
Andrew Hannula
June 22, 2018
GPS repair Scheduled repair for the integrated GPS in my '17 Tahoe. During oil change a couple of days earlier it was determined the external antenna had a short Scheduled repair for the integrated GPS in my '17 Tahoe. During oil change a couple of days earlier it was determined the external antenna had a short. Part ordered and repair scheduled for 2 days later. That part was on hand as promised but apparently there was also another 'connector' that was broken/defective that was not on hand. Dealer did try to locate one within reasonable distance but none available. Sadly, when we go on vacation today, the GPS will be working no better than it was before it went for service. I will make it a point to request ALL possible parts are on hand before scheduling next visit for this repair. Let them have to return unneeded parts vs me having to go to dealer for a 3rd or 4th time for the same issue. More
by BLACKWELL_KIM
Employees Worked With
Graham Horst, Andrew Hannula
June 22, 2018
The Best and fast Sevices I bouth th Chevrolet Premier Impala and is the be car i never have. i recomende al my friend because the service is great and fast. I bouth th Chevrolet Premier Impala and is the be car i never have. i recomende al my friend because the service is great and fast. More
by wilsonbogota
Employees Worked With
Dan Maida, Brendan Boyle, Milton Lee, Dennis Pfeiffer
June 19, 2018
Not Recommended Took New truck in with service light and was told that couldn’t fix How is this possible Contacted GM and they couldn’t even get Service Manager t Took New truck in with service light and was told that couldn’t fix How is this possible Contacted GM and they couldn’t even get Service Manager to call them back I wouldn’t recommend this dealership More
by g4403
Employees Worked With
Andrew Hannula, Michael Minniti
June 19, 2018
First visit Good people all around. Morale seemed excellent and customer interaction was excellent. Definitely a solid dealership that can be counted on with both Good people all around. Morale seemed excellent and customer interaction was excellent. Definitely a solid dealership that can be counted on with both sales and service. More
by JED.WEISBERGER3
Employees Worked With
Graham Horst, Kate Rufe
June 19, 2018
Service Center Experience The work was done in a timely manner, and I was dealt with in a courteous and professional manner. I will not hesitate to use the service center agai The work was done in a timely manner, and I was dealt with in a courteous and professional manner. I will not hesitate to use the service center again. More
by RCD6
Employees Worked With
Graham Horst
June 16, 2018
Top of the Line Service I was very pleased and pleasantly surprised with my visit to Ciocca Chevrolet. It was my first warranty covered service. I was greeted by a very perso I was very pleased and pleasantly surprised with my visit to Ciocca Chevrolet. It was my first warranty covered service. I was greeted by a very personable young man named Graham. He was professional, knowledgeable, and polite. The waiting area was comfortable and stocked with coffee in, tea and water. I am a happy Camper! More
by NANNIEPAT38
Employees Worked With
Graham Horst
June 14, 2018
Completely Satisfied Customer I was treated courteously and respectfully upon arrival to departure. Every aspect of the service to my Cruze was discussed before and during the wor I was treated courteously and respectfully upon arrival to departure. Every aspect of the service to my Cruze was discussed before and during the work. I was even options to approve or reject the recommended service. The service advisor realized that I was a veteran, and not only thanked me for my service, but gave me a 15% discount on my bill. I left there feeling good and my Cruze was running perfectly. More
by CBTJR1
Employees Worked With
Andrew Hannula, Kate Rufe
