Ciocca Chevrolet of Princeton - Service Center

Great service manners. Right from the beginning Kate was friendly and careful to understand my concerns. She accommodated my schedule and did everything she said they would Right from the beginning Kate was friendly and careful to understand my concerns. She accommodated my schedule and did everything she said they would do. There was direct explanations and honest discussion of needed versus recommended services. I really appreciate the treatment and style. Honestly the most pleasant dealer maintenance experience I've ever had. More

Friendly and Caring Great customer service. I will definitely continue to use for future maintenance. Refreshments and comfortable waiting area and also time efficient. C Great customer service. I will definitely continue to use for future maintenance. Refreshments and comfortable waiting area and also time efficient. Close to home and easy travel. More

Great fast service This is the most friendly helpful dealership I have ever been to. I did not buy my 2017 Impala from them. I have been to Ciocca twice. Both times the This is the most friendly helpful dealership I have ever been to. I did not buy my 2017 Impala from them. I have been to Ciocca twice. Both times the service has been outstanding. More

Awesome Oil Change My service visit was fantastic! Kate took great care of me & my new Equinox. I am so pleased I purchased my SUV at Ciocca Chevrolet My service visit was fantastic! Kate took great care of me & my new Equinox. I am so pleased I purchased my SUV at Ciocca Chevrolet More

Courteous and efficient The staff is always helpful and they do a great job with making me feel welcome. I appreciate the efficiency and professional work they do whenever I The staff is always helpful and they do a great job with making me feel welcome. I appreciate the efficiency and professional work they do whenever I need service. More

Could have been better I brought my car for service, because of an intermittent check engine light fault that was identified as an air conditioner issue. It was my second v I brought my car for service, because of an intermittent check engine light fault that was identified as an air conditioner issue. It was my second visit because of the intermittent nature of the warning light. I needed to be more insistent on my second visit, pointing out that an intermittent fault was more annoying because you lose the functionality of the warning system unless the immediate cause is found and eliminated. I bought my car in at 7:30 am and it was not fixed until the following morning. The problem was eventually found to be a slightly low refrigerant level. Andrew explained that it was because the service team assumed approached the problem assuming a more complex fault was the cause but I think that this ought to have been one of the first things to check. Sometimes computer monitoring of car engines can get in the way of good old fashioned car mechanics. In days gone by the first thing that mechanics checked was refrigerant levels even if in this case the air con appeared to be working effectively. I think an older service tech might have gone there more quickly? The worst aspect however of my service experience is the appalling tendency at Ciocca to leave customers, who call in for status reports or to set up an appointment, on hold for inordinately long wait times. There is no effort to get back to the person on hold to explain why this is happening. I find this unacceptable and annoying and it caused me to complain to the Ciocca Chevrolet GM about it. If this situation is not improved, it will almost certhinly lead me to seek alternative servicing for my vehicle.. More

Great Service as usual! A usual, the Service Center at Ciocca was great, especially my advisor Graham. He took the time to answer my questions concerning the trunk lock and t A usual, the Service Center at Ciocca was great, especially my advisor Graham. He took the time to answer my questions concerning the trunk lock and the wheel locks. He knows his stuff! More

Repair or Replace Graham to the rescue again. Found nail in tire after dealing with what I thought was a leak. A permanent patch was put in thereby saving this senior c Graham to the rescue again. Found nail in tire after dealing with what I thought was a leak. A permanent patch was put in thereby saving this senior citizen money. More

Backing up the Ciocca Promise. The service staff was very friendly and professional and backed up the Ciocca Promise that came with buying a car from a Ciocca dealership. Thanks gu The service staff was very friendly and professional and backed up the Ciocca Promise that came with buying a car from a Ciocca dealership. Thanks guys! More

My Corvette service and troubleshooting faults Routine service as per OEM guidelines also troubleshooting faults Andrew arranged for a ride back to my house because car had to stay over night calle Routine service as per OEM guidelines also troubleshooting faults Andrew arranged for a ride back to my house because car had to stay over night called later that night to give me an update on the fault issue they cleared the computer service was great no complaints . More