Ciocca Chevrolet of Princeton

First time customer This was my first time taking my vehicle in for service and I was very satisfied. My appointment time was met and my vehicle was completed in under t This was my first time taking my vehicle in for service and I was very satisfied. My appointment time was met and my vehicle was completed in under the estimated time. More

Experience was very good Service advisor was very excellent explaining to me about cost of everything just waiting on light bulb part to come in. Waiting room was very clean a Service advisor was very excellent explaining to me about cost of everything just waiting on light bulb part to come in. Waiting room was very clean and like how the greeting was when bay door open. More

Car Lease My salesman Craig was very good. My vehicle had to be ordered and he kept me up to date. Will go back and recommend Ciocca. My salesman Craig was very good. My vehicle had to be ordered and he kept me up to date. Will go back and recommend Ciocca. More

OK but pricy Difficult communication. Unclear contact. Kate, Meghan, Graham? Rings through. Then goes to answering machine. Bill 34% more than phone quote. Very e Difficult communication. Unclear contact. Kate, Meghan, Graham? Rings through. Then goes to answering machine. Bill 34% more than phone quote. Very expensive for work performed. E-system aspects of 30k not mentioned (not done???). Declined brake system work was not even discussed. Vehicle health report not reviewed with customer. Not offered to view bill before being asked to pay. More

I'm feeling a little snookered 1) I had to reopen my frozen TransUnion account because the first time I did it, nobody bothered to do the credit check. And, WORSE, nobody bother to 1) I had to reopen my frozen TransUnion account because the first time I did it, nobody bothered to do the credit check. And, WORSE, nobody bother to tell me they hadn't done it til I was literally signing the lease paperwork. 2) Although I was told the red color I wanted was only available on the LS, the salesman on line, in person and the sales manager never went over the other things I would NOT have on the LT even though they had been standard on the 2016 LT I was turning in and even though I had specifically asked the salesman on site if OnStar AND Sirius were still standard on the lower level model. Now I'll have to drive around for 39 months with a Sirius radio plugged into the console instead of in the sound system that came with the car. Maybe it should have occurred to me that Chevy might roll back the standard features on the LT but it didn't. This is the first time I've run across a manufacturer who has reduced the standard equipment on a new model and it really shocked me. The salespeople should have made sure I knew what I'd be missing on the 2019 LT. 3) I told Alex I didn't want to pick up the new lease til the end of the month since I had just paid my March payment. He didn't seem to know what to do with that information but at least acknowledged that I wasn't in a hurry to pick up the new lease. Nonetheless, he called me the NEXT DAY to tell me the car was in and seemed nervous about the fact that I couldn't come in to get it for a week at the earliest. Then he called me no fewer than seven times during that intervening week, usually leaving no voice mail, and when I finally reached him, he tried to get me to come in four days earlier (which I'd already explained to him I could NOT do). 4) In my initial dealings on line w/Rick LaFever, I twice asked for information on the deals he was offering, including how much out-of-pocket I'd have to leave on the sign-and-drive. He never replied to those questions. As a result, I was very surprised to find that I was required to leave a $500 refundable deposit on the sign-and-drive AND even more surprised to find that I had to pay the first month's payment up front when I came in to sign the paperwork. So I am out-of-pocket $130 for the last half of March which I'd already paid on the 2016 AND I had to front $235 for the first month. Rick should've answered my questions. Really took the shine off the "no money down" sign-and-drive deal. More

Awesome customer service! My husband and I are extremely thankful for such great service. We when on a Saturday at 5:30pm and we left with a great car and an awesome deal. They My husband and I are extremely thankful for such great service. We when on a Saturday at 5:30pm and we left with a great car and an awesome deal. They work with you till you are satisfied. Joe Goulazian is the best salesperson. I recommend him highly for a good deal. Great team work! More

Oil Change Kate and Dave were great. Problem with water pump was found ,Dave got me a loaner and promised a early afternoon finish. Got a call early call the nex Kate and Dave were great. Problem with water pump was found ,Dave got me a loaner and promised a early afternoon finish. Got a call early call the next morning saying your car is ready. Love it thanks. More

Competitive pricing, quality vehicles, amazing staff! From internet browsing to walking out the door with the keys of my new-to-me Silverado, the Ciocco difference is obvious. They actually want you to be From internet browsing to walking out the door with the keys of my new-to-me Silverado, the Ciocco difference is obvious. They actually want you to be part of their family, to enjoy the sales experience and stay for the service. Ciocca Chevrolet of Princeton has more than earned my future business and deserves yours too! More

Saved money. They fixed my front radar by cleaning the coroded wires saving me from spending lots of money on a new radar unit. Did a great job. They fixed my front radar by cleaning the coroded wires saving me from spending lots of money on a new radar unit. Did a great job. More

Unmatched integrity and service. The service I received at this dealership has convinced me to never go elsewhere again. Some of the services may cost a bit more than others but the m The service I received at this dealership has convinced me to never go elsewhere again. Some of the services may cost a bit more than others but the monetary difference isn't so great that it immediately makes you want to go elsewhere. Graham was knowledgeable, mind, and patient as he went over the details of my vehicle and answered, in a great detail, the abundance of questions that I had concerning my vehicle. I had a terrible experience with another company, and was afraid they had messed up my car. Joshua was amazing! He took me to the back, showed me what happened, explained in great detail what exactly the other company had done and had I not been attentive, could have damaged my vehicle. I bought my car from this dealership back when it was Princeton Chevrolet and the same reason why I purchased my vehicle from here is the same reason why I will continue to come back. More