Ciocca Chevrolet of Princeton

Great Experience We had the pleasure of dealing with Chris Middleton (consultant) who listened to what my husband and I were looking for. We went in after calling to m We had the pleasure of dealing with Chris Middleton (consultant) who listened to what my husband and I were looking for. We went in after calling to make an appointment to see a car we noticed online and specifically asked for that car, but it was sold that morning. We were able to get a better car with all the features my husband was looking for, which made him happy. They worked with our budget and didn't try to force us into any additional charges, which I appreciated. Chris Fernandes, made the finance part of the deal simple to understand and made us feel confident in the process. Buying a car is not a cheap endeavor and we appreciated all of the listening and assistance we received. I would recommend this location. The staff, the inventory and the prices are all great. I will be a long time customer. More

Routine maintenance Service attendant was very prepared for my appointment. She was courteous, explained what would be done and gave an accurate estimate of the amount of Service attendant was very prepared for my appointment. She was courteous, explained what would be done and gave an accurate estimate of the amount of time it would take. Afterwards, she reviewed what had been doine. More

Very professional and very friendly The gentleman that waited on me I sorry but I don't remember his name was very professional and very friendly Answered all my questions professionall The gentleman that waited on me I sorry but I don't remember his name was very professional and very friendly Answered all my questions professionally no problem More

Great We were very pleased with Alex & everyone else . The Blazer is the best SUV for us . Going from a Ford Escape 2003 to a high-tech 2019 was a culture s We were very pleased with Alex & everyone else . The Blazer is the best SUV for us . Going from a Ford Escape 2003 to a high-tech 2019 was a culture shock . Explaining controls & etc. from the very beginning would have been less stressful . At the end we asked for & received instruction . More

Pleasant Oil change service was fine. Dealership is well maintained and staff are very professional. This is the dealer I bought the car from. Thank you Oil change service was fine. Dealership is well maintained and staff are very professional. This is the dealer I bought the car from. Thank you More

Good customer service I loved the service. The wait wasn't very long and I was updated frequently on the process ! I will most definately return again ! Thanks Shane ! I loved the service. The wait wasn't very long and I was updated frequently on the process ! I will most definately return again ! Thanks Shane ! More

Great Service Experience Took car in for 100k service. The associate who greeted me with very friendly and helpful. Very good dealer experience. Car was ready on time. Took car in for 100k service. The associate who greeted me with very friendly and helpful. Very good dealer experience. Car was ready on time. More

Communication My truck needed repairs requiring three separate visits. I was constantly updated by Kate as things progressed. When needed, she involved her manage My truck needed repairs requiring three separate visits. I was constantly updated by Kate as things progressed. When needed, she involved her manager to get things accomplished. She went the extra distance to get the repairs successfully completed. More

Battery Replacement My battery died and they were very good about making an appointment for me right then and there. When I called up to see if they had my battery, the r My battery died and they were very good about making an appointment for me right then and there. When I called up to see if they had my battery, the receptionist said the total cost would be $199. She repeated my vehicle make and model to me knowing I needed a specific battery (2014 Chevy Spark). When I was getting checked out, the person in charge of payments said I owed $292. I asked him to go over the payment for me and what I was charged for. $179 for the part and $90 for labor plus tax. I asked to speak to a manager but the manager “was not in”. Instead I spoke with the person who checks your car in when you’re getting service done. He told me that the receptionist did not know which car I had and that what she told me had nothing to do with the make or model of my car. I repeated that yes she did know, she repeated my make and model to me to confirm and he said no. I always felt like my concerns were always taken care of my Princeton Chevy in the past, but with this experience, I felt like I was lied to and I don’t think I’ll be coming back for service. More

Chevy traverse issue Josh was patient, articulate and was able to keep us updated during the time the car was at the dealership- excellent experience. Will consider buying Josh was patient, articulate and was able to keep us updated during the time the car was at the dealership- excellent experience. Will consider buying our next car at the dealership More