Ciocca Chevrolet of Princeton

Let me start off this review by stating that I work in a new car dealership previously as a tech and currently as a service advisor. The way I was treated in this buying process was horrible. My girlfriend new car dealership previously as a tech and currently as a service advisor. The way I was treated in this buying process was horrible. My girlfriend and I drove 1.5hrs Friday night to take a look at this truck. As I’m overlooking the truck, Clarence comes out and greats us. He was very nice and polite. We go on a test drive and the whole ordeal and than make our way inside to discuss pricing. The first thing I thought was weird was he wanted me to initial a paper saying I was serious about buying. Which I clearly was after driving 1.5hr to look at it and had cash in my pocket. I told him I wasn’t signing anything and he wrote “non binding” and initialed next to it so I felt comfortable signing. After we go back and forth on numbers Chris, the “manager” comes over and tells me he will meet the numbers I wanted but I needed to “sign some forms” before I could see the payment breakdown. I told him I wasn’t signing anything else until he showed me the payment breakdown. As I stated to Clerance & Chris I work in the auto industry and understand the games. At this point Chris was extremely rude and told me there was nothing else he could do. So I collected my items and walked out. While I was walking out Chris ripped up my paperwork and stormed off, very professional. As I was driving home I was very disappointed not even for the fact that I didn’t leave with truck as I intented, but for all the other customers who have been screwed by said employees. The following Saturday morning I call back and asked to speak with a different manager, at this point I was put in contact with Joe. Joe said he could meet my numbers and I said I would return to purchase the vehicle. I drive another 1.5hrs back and met Joe & Hank, they were much more helpful. Joe basically handled the whole thing. They did meet my numbers and I did purchase the truck. Once all of the papers were signed no one gave me any sort of delivery on the truck, the truck was washed but half the hood, and bed were still dirty. I was handed the keys and pointed at where the truck was parked. When I first test drove the truck the oil life was at 5% (I pulled the dip stick and oil was black), the wipers streaked (it was raining on TD) and all the tire pressures were low. When I asked Clarence about this Friday night he told me everything would be addressed if I bought it. I asked Joe about this during the purchase, he said all was ok, the oil light was reset, however the oil was still black, the wipers still were crap and the tire PSI was still low. I figured it was just par for the course with the whole experience. At the end of the day I only bought the truck because it was exactly what I wanted. After I got home with the truck and looked at it a little more in depth I found the tires have dry cracking on all four tires and the wiper arm was missing a cover. When I emailed Joe pics about both he said the tires were ok because it went through the shop, and he never answered my email about the wiper arm cover. After spending over $25k on a truck I still had to do an oil change, wiper blades, wiper arm cover, 4 tires, and a proper wash. This is all very disappointing considering this was a CPO truck. The experience I had at Ciocca Chevy was one I would expect from a “buy here pay here” place in downtown Philly or something, not a certified Chevy dealership in Princeton. Buyer beware is my only advise. More

Friendly Employees Everyone that I worked with seemed friendly and genuinely wanted to help find the right car for me at the best price. The only downfall was the recept Everyone that I worked with seemed friendly and genuinely wanted to help find the right car for me at the best price. The only downfall was the receptionists answering the phones (which almost made us decide not to go here looking for a car). They could use some instructions on how to conduct business and a lesson on positive outlooks like the rest of the employees. More

New chapter started in the Chevy Family I was well taken care of and they did whatever they could to get me what I wanted. Thank you for making my car buying experience easy and painless. I was well taken care of and they did whatever they could to get me what I wanted. Thank you for making my car buying experience easy and painless. More

My purchase experience All employees showed highly professional behavior. The possessed the required skills and they were very polite and friendly. They answered all my ques All employees showed highly professional behavior. The possessed the required skills and they were very polite and friendly. They answered all my questions and concerns. More

Great Experience I came to Ciocca on behalf of my in-laws who don't get around very well anymore with the intention of helping them arrange their Chevy lease return an I came to Ciocca on behalf of my in-laws who don't get around very well anymore with the intention of helping them arrange their Chevy lease return and (hopefully) research and pre-select the right pre-owned vehicle for them to replace their lease. I was greeted by Chris Middleton, and explained my situation and objectives. He took the time to listen to my goals and understand what I was trying to accomplish even after realizing I was not looking for a car for myself nor was I the final decision maker. We researched the vehicles they had available, and selected a couple viable options that fit both the physical and financial requirements that were in play. I left the dealership that afternoon with solid price offers on those two vehicles to bring back and present to my in-laws. We shopped the deals around a little and determined we were getting a great price, and called back Chris to commit. Ciocca went the 100% EXTRA MILE and offered to deliver the car to my in-laws residence (40 minutes away from the dealer) and complete the required paperwork with them at their dining room table!!! Chris drove the car out to their house and step by step expertly & patiently explained everything in detail to my father in law, collected the necessary signatures and was on his way. (taking the lease return with him!!) Excellent customer service. Based on this experience, we whole hardheadedly recommend Ciocca & Chris Middleton. THANK YOU! More

Exceptional Service We were especially happy with our car leasing experience at Ciocca Chevrolet. They met are price expectations and were very enthusiastic to ensure ou We were especially happy with our car leasing experience at Ciocca Chevrolet. They met are price expectations and were very enthusiastic to ensure our vehicle requirements were satisfied. Overall our salesman, Jeffton Pierre, and business representative, Eric Gomez, were great! They made a real effort to get us on our way quickly while still providing us with detailed information for terms of the lease and vehicle features. We would definitely recommend this dealership to others and are overall very satisfied with our new Chevy Equinox. More

Good and bad. I was happy with the salesman somewhat happy with the car. Tire pressure indicator is still on when I was told it was fixed. Didnt like the extended w I was happy with the salesman somewhat happy with the car. Tire pressure indicator is still on when I was told it was fixed. Didnt like the extended warranty guy at all. Started out at $4400 and 3 offers later is down to $1200. At that point I wasnt happy and then he expected me to explain to him why I didnt want it. More

We took it in for a major service. They failed to service the car in the estimated time; took 3.5hrs vs 90mins and found out they didn’t treat the TPMs and later found a nail in tire; Parts that were ordered the car in the estimated time; took 3.5hrs vs 90mins and found out they didn’t treat the TPMs and later found a nail in tire; Parts that were ordered hadn’t even come in yet and no phone calls for over 3 weeks now and don’t even have a date fo get the parts installed. Poor service and accountability and was expecting much better for a deal who advertises they provide exceptional service. More

Great dealership like to thank Cris Middleton, Erick Gomez And Mike Drake for giving my daughter a great day on her first new car thanks for everything you did for my family Bruce Scully Gomez And Mike Drake for giving my daughter a great day on her first new car thanks for everything you did for my family Bruce Scully More