Ciocca Chevrolet of Princeton

This market has sent me from dealer to dealer and most salesman I have met have wanted nothing to do with me. When I walked through the door at Ciocca, I was greeted by my salesman Zach and he was a compl salesman I have met have wanted nothing to do with me. When I walked through the door at Ciocca, I was greeted by my salesman Zach and he was a completely different experience. He sat down with me and exhausted every option possible until he found me a car that fit my needs and my budget. It was no hassle and no back and forth. This was my greatest buying experience and I will be back! More

False advertising of prices they add on items that are only on the car/window Never disclosed before going to dealers. They will send you the links online to pricing that is without dealer add ons. The only on the car/window Never disclosed before going to dealers. They will send you the links online to pricing that is without dealer add ons. The prices they advertise the cars for they are unwilling to sell for. They add on items Such as wheel locks 199.00. And all weather mats 399.00. Kyri responded to my request for the price of the vehicle before going to the dealership with the links to the vehicle that do not include these added on items. Joe Thompson when questioned said that the addons are only on the window of the vehicle. The only way for a customer to get the real price of the vehicles is to look at the window of the car. No where else will you see the added on items that the dealer add ons . More

Brought my SUV in for a transmisson Problem. The service writer said that it was abused and the warranty won't cover it and charged me for the Diagnosis. This was a GM SERTA unit 3 yr 100,000 mi The service writer said that it was abused and the warranty won't cover it and charged me for the Diagnosis. This was a GM SERTA unit 3 yr 100,000 mileage warranty They lied about it and tried to pull a fast one by making by trying to get us to buy a new trans. Took it to another dealer who diagnosed it and replaced the transmission without question. it had 36000. miles still left on the warranty. will never go back there again they are dishonest and do not honor GM polices and procedures. Don't go there unless its just and oil change. Knowing them they'll leave the filter lose, and blow your engine, then blame it on the customer More

I am currently having a nightmare and frustrating experience with this dealership. It started back in August ‘21 that I am still adamantly trying to resolve to this day end of May ‘22.  The main issu experience with this dealership. It started back in August ‘21 that I am still adamantly trying to resolve to this day end of May ‘22.  The main issue isn’t about the purchase of my truck, so I have no beef with my sales guy but the customer service after the sale and the run-around I’m receiving with their accounting department. As a business owner starting a family I initially went in to upgrade and purchase a new truck. I purchased a truck in August 2021 and made a trade in . After consulting with the sales manager, I agreed to a slight increase to my monthly payment for warranty packages. Very shortly after, 3 weeks in fact, I canceled those warranty packages within the 30 day purchase date. I had noticed a discrepancy between what the bank finance statement had, and what was agreed to when signing documents at the dealership, and they did not match. After going to the dealership three days in a row (Saturday, Tuesday & Wednesday ) asking the same question, “why was my final bill higher?” No help could be offered and explanations were unavailable to help. On the third day, after 3 hrs it was explained. In comparison with the itemized product sheet with my auto finance bill, I saw that the total value added was $12000. A combination of warranty packages of average $7,000 plus $1800 to the finance charge for that increase, plus average $2000 on the tax for this packages. Disclosed before sale was the monthly increase and a choice in comparison of plans and after 5 hrs of staring at numbers things were starting to look the same. I take responsibility on that being my fault for not properly reading it over. But this is where the nightmare began. I told the dealership that the five warranty products attached to the sale of the truck I wanted canceled, and get my full refund returned to the bank. It was well within my right to do so as this was within the 30 day trial period. I was then told “No problem it would take up to three months to have the 3 rd party warranty company return the money to dealership and they would place it back in the bank.” Case closed or so I taught. After month 4 in December, I  saw no movement and reached out to the 3rd warranty Company (EG Assurance) to discover that 4 out of 5 products were canceled and the money was returned to the dealership. The 5th product was left on the account, In which I was able to personally cancel by providing proof I signed papers to cancel within the 30 day purchase date. Upon receipt of proof the entire quantity of the 5th product (value $4400) a percentage of the money owed, ONLY from then was returned to my auto finance bank directly. The previous 4 products’ finances which include the tax and the percentage of finance charge (value $6700) were sent to the dealership and I had to now follow up with them. From this point, I still haven’t received the full amount the dealership was said to return. After getting nowhere on the phone, and again physically going and waiting to be seen, the dealership told me they were experiencing difficulties with my case. These difficulties were blamed/ directed towards their accountant, and I was told because of that, and change in accounting teams getting up to speed they couldn’t resolve anything or/ review anything. It is now the end of month 9 , almost 10 months and I have not seen the over $6,000 owed to me; yet, I have been paying the extra interest every month and have paid the extra charge on a finance package that was supposed to be $37,000 but instead has increased to $49,000.  How is this ok? I tried to do it normally, but now in month 9 it’s unacceptable and now it’s time to go a different route. More

Great Experience! Zack assisted me in my search for the right vehicle and made the process simple and quick! Zack assisted me in my search for the right vehicle and made the process simple and quick! More

I never write reviews but had to report this. I was charged $359.90 to do a diagnostic on a check engine light and tire pressure sensor. This is ridiculous. We own a Ford, Audi, VW, and Honda an I was charged $359.90 to do a diagnostic on a check engine light and tire pressure sensor. This is ridiculous. We own a Ford, Audi, VW, and Honda and have never been charged this crazy amount of money to check warning lights. Will never buy a car at this dealer again. More

Quoted me prices 20 percent more than any other dealership. Also quoted service that was not needed, like a battery replacement at 27,000 miles. dealership. Also quoted service that was not needed, like a battery replacement at 27,000 miles. More

I was very excited about purchasing a new Chevy today and what a let down. I have purchased 3 Chevy's in the past from dealerships and this was by far the worst experience. I left the dealership appr and what a let down. I have purchased 3 Chevy's in the past from dealerships and this was by far the worst experience. I left the dealership approximately 10 hours ago and I'm still traumatized by the way I was treated. The Sales Manager was horrible and to think this guy was giving direction to the sale person . I am a well qualified potential customer . What an awful experience Integrity , service and respect went out the window . I was here to purchase a vehicle not play games and have the sales person and sales manager running back and forth making their play as to how they can make me purchase a vehicle . I was so turned off I left . Your not the only Chevy dealer in NJ. Wish you the best . More

IF YOU CAN GO ANYWHERE ELSE PLEASE DO NOT GO HERE. I’m writing this review to warn anyone who are first time car buyers, young women and anyone who just doesn’t know a lot about dealerships. This place is writing this review to warn anyone who are first time car buyers, young women and anyone who just doesn’t know a lot about dealerships. This place is a joke, I came here to finance my first car and walked out the lot with my car after being approved. A week after receiving my car I began receiving HARASSING phone calls from the dealership. Mostly by HANK KAUFMANN THE FINANCE MANAGER. They began expressing issues they did not SPECIFY before I signed my contract and left with my car, I still complied and gave them everything they asked for. Over the course of 4 weeks they harassed me repeatedly, LIED BLATANTLY for 4 weeks about a variety of issues including my financing. They told me I was financed through GM financial for 4 weeks when in reality I NEVER HAD A LOAN THROUGH GM. Now it makes since they completely messed up on there end and now we’re harassing me about it. HANK K still continued to lie RAN MY CREDIT MULTIPLE TIMES A MONTH AFTER I HAD THE CAR WITHOUT MY PERMISSION OR WITHOUT EVEN ACKNOWLEDGING ME. Very illegal and even preceded to lie about paper work I had to sign when in reality there was no paperwork they just wanted me to come to the dealership so they can FORCE me to bring the car back. The amount of emotional distress this place has caused me is RIDICULOUS and not okay. They assume I will just let them get away with this and continue MANIPULATING and lying to customers just to get there commission they don’t care what they have to do or say. They lied for a whole 4 weeks straight . PLEASE if you can go anywhere DO NOT GO HERE THEY DONT DESERVE YOUR MONEY NOR YOUR TIME. More

Amazed by service center auto entry automatic wheel alignment checker. Just drive in. Twenty five words minimum. Blah blah Twenty five words minimum. Blah blah Twenty five words minimum. Blah blah alignment checker. Just drive in. Twenty five words minimum. Blah blah Twenty five words minimum. Blah blah Twenty five words minimum. Blah blah More