Ciocca Chevrolet of Princeton

Very knowledgeable Caring Takes time to talk and help understand everything Great communication by every employee understand everything Great communication by every employee More

Steve was very helpful in returning calls and listening to concerns. Josh was very receptive initially but then never communicated via text with progress of vehicle. to concerns. Josh was very receptive initially but then never communicated via text with progress of vehicle. More

I am really happy with the service I received. Once I noticed something was wrong with my car I called them and they were able to get me in very quickly. They did a great job fixing my car and eve Once I noticed something was wrong with my car I called them and they were able to get me in very quickly. They did a great job fixing my car and every time I called I was updated on what was happening with my car. Everyone I spoke with over the phone was very very kind. Josh Miller especially was very knowledgeable and very kind and suggested I make a claim with my insurance and I'm so happy I did! Amazing customer service and amazing work done on my car! More

Great communication, timely repair Ciocca Chevrolet has been wonderful in the nearly two years I've been servicing there. Communication is always great and I know when to expect my trucks back. been wonderful in the nearly two years I've been servicing there. Communication is always great and I know when to expect my trucks back. More

?? Very attentive to my needs ?? Clearly explains the service given to my car • I really appreciate the shuttle service service given to my car • I really appreciate the shuttle service More

From start to finish was an exceptional experience! Being able to walk in….purchase a vehicle, walk away with it…with paying a dime, was surprising! Thanks Hunter for everything…..you’re a gem….s Being able to walk in….purchase a vehicle, walk away with it…with paying a dime, was surprising! Thanks Hunter for everything…..you’re a gem….stand proud! More

Ciocca Chevrolet of Princeton is a shining example of why people hate dealerships and the dealership experience; misleading, lack of attentiveness, lack of professionalism, a gross lack of respect for the ve people hate dealerships and the dealership experience; misleading, lack of attentiveness, lack of professionalism, a gross lack of respect for the vehicle they are selling, lack of respect for the buyer, an overall lack of due-diligence, and zero interest in making things right. They posted a new 2024 2SS Camaro for sale on CarGurus; The car was listed as having 25 miles, and the price seemed right. I gave them a call, let them know I was interested, and set up an appointment to go see (and buy) the car. My friends and I traveled from Long Island, New York, to Ciocca Chevrolet of Princeton. An almost 2 hour drive, one way. They brought the car out, and the first red flag was they told me “drive it as hard as you want, as long as you want”. Why is this a red flag? Because I can almost guarantee they told whoever wanted to test drive the car the same thing. Were other test drivers as respectful and responsible as me? Who knows. $55,000 out-the-door is by no means “cheap”, and for a brand new car I'm looking to purchase, I expect some level of respect for the thing. After the test drive, one of my friends that accompanied me (who works in auto sales), told me to open the hood, as well as check the mileage. Upon opening the hood, we saw oxidation that is uncharacteristic of a “brand new” car. This was confirmed when I checked the mileage and saw the car had 96 miles on it. I’ve taken delivery of other, cheaper, brand new cars with 5 miles on the dash. I was even going to be okay with the 25-30 miles, as I understand cars are moved around. For them to advertise it as 25 miles, then try to sell me a 96 mystery-mile car is misleading and dishonest. The last straw was when I was looking at the car from a distance, and noticed a dent on the rear quarter panel. Upon closer inspection, that one dent turned into a cluster of 3 dents on the rear quarter. The salesman said that they didn’t even know those dents were there - mind you, I spotted them from inside the dealership while looking out onto the car. We did another walk around of the car and found 3 more dents on the driver-side C pillar ABOVE the original cluster I saw. My friend also noticed a sharper dent on the A-pillar of the car. Dents in this location are notorious for being difficult/impossible to remove due to the lack of access to that panel. How can you try to sell me a $55,000 vehicle without doing enough due-diligence to notice and fix AT LEAST 7 dents that my friend and I noticed from INSIDE the dealership, looking out. When we pointed out the damage and high mileage, we were told that they had no room to budge on the price. They could/would not go below MSRP for a “brand new” vehicle with more mileage and damage than advertised. They told us if we didn’t buy the car, someone else would. As we were getting ready to leave, all of a sudden there was a “today only price” of $1000 off! Here’s the thing; $1000 off a $55,000 OTD vehicle, will barely (if at all) cover the cost of a quality Paintless Dent Repair technician to look over the whole car - let alone the loss of MY time and the additional hassle I would need to take on. $1000 will also not cover the lack of trust and confidence I now have for this dealership. $1000 does not even come close to buying me peace of mind that this vehicle was respected and cared for under Ciocca Chevrolet of Princeton. All in all - Ciocca Chevrolet of Princeton wasted my time, my friends’ time, and my money in gas and tolls - to try and sell me a car that was falsely advertised, damaged, car. Be it incompetence, or deliberate lack of due-diligence to make a quick sale - trying to sell a “brand new” vehicle with almost quadruple the advertised miles AND damage is unacceptable. Do not waste your time here. DO NOT waste your money here. Go somewhere where you, your time, your money, and the vehicle you want to purchase, are all respected. More

Unbelievable, that's what people say when I tell them my experience with Ciocca Chevrolet of Princeton. It's hard to imagine bringing your vehicle to a dealership in June, and by September they still haven' experience with Ciocca Chevrolet of Princeton. It's hard to imagine bringing your vehicle to a dealership in June, and by September they still haven't worked on it, nor had they contacted you regarding the progress. My advice to anyone thinking about bringing their vehicle to Ciocca for service, DON’T. I had a family member working at Ciocca along with several people I know, and can honestly say I'm embarrassed saying that I know they work at Ciocca. If Gregg Ciocca ends up reading this, be forewarned, the people at Ciocca Chevrolet of Princeton are running your business into the ground. I've called dozens of times to check on the status of my vehicle, to never have one employee pick-up the phone. the only way they would respond to me is if I physically went to the dealership. Pathetic. My last 3 vehicles were purchased at a Ciocca dealership, and they will be the last. More

Purchased a used SUV from them, they were very helpful and easy to deal with . and easy to deal with . More

I brought my 2018 Malibu in for service after calling GM about losing power steering while driving. They said to bring it in for service so I brought it to Ciocca where I purchased the car brand new I was o about losing power steering while driving. They said to bring it in for service so I brought it to Ciocca where I purchased the car brand new I was overdue for an oil change so I asked them to also do and oil change. I got service advisor Josh Miller, He sent me a video and maybe the issue was the key fod that needed a battery. Well that couldn't be because that wasn't the one I use everyday it was an extra one I had in my bedroom well bring the other ones in and will check their battery. batteries in the other key fods were fine. problem not resolved when I'm driving home I check my oil gage and it is at 75percent dont really know it he changed the oil or not, paid for it. then yesterday I opened my hood and saw that the window wash was never filled either. I guess they think because i'm an older women I'm stupid. I called the service manager twice and never got a call back. I think your Josh Miller is a scammer not a mechanic. Don't know what my options are More