Ciocca Chevrolet

I had problems with this dealership from the get-go. I had problems with this dealership from the get-go. First, I was new to car-buying and they failed to explain that the extended warranty they tal I had problems with this dealership from the get-go. First, I was new to car-buying and they failed to explain that the extended warranty they talked me into purchasing would be included in the loan amount and essentially 'financed' along with the car (with interest), and was not simply $12 tacked onto my monthly bill (interest-free). So when I got home and took a closer look at the numbers on my sales agreement and the actual loan amount, I was a little shocked. I had repeatedly asked them if the warranty would continue if I were to pay the loan off early (and their answer was 'yes' each and every time), but evidently they were so eager to sell me a car that they didn't recognize these questions as evidence that I did not fully understand the warranty agreement. So now I'm financing a greater amount than I'd planned. Now I did eventually get over it - at least once I was actually able to reach and speak with Dave (and not his voicemail) - (or Vin, the guy who sold me the car) = reaching Dave an impossible task? And though nothing changed with the loan after speaking with him, payments were to come out of my checking account automatically beginning December 9th, 2011 (per Dave). Then a month or so later I checked my mail and received what I thought was a 'statement' from Ally, the bank financing my car loan. I almost filed it away until I realized that no (automatic) payments had yet been made, tipping me off that this was a bill, not a statement - and this was verified when I called Ally to inquire. Now obviously this had me shaken up since I was about to file the paper away, would have missed my first car paymemt, and my good credit would have taken its first dive since birth, simply because the appropriate paperwork had not been sent in by Dave. But what really had me stewing was that Dave, once again, was unreachable. I'd made the decision to make all payments by mail due to the mix-up - HIS mix-up, yet there was no way of speaking with the person who had the power to make sure automatic payments would not be sent through on some later date. I'd leave voicemails for him on days I knew he was there, but he apparently didn't have 5 minutes to spare to call me and fix this. Vin, I would recommend - very helpful, very concerned, not your typical used-car salesguy. But if the person you have to face at the table once you've found a car is Dave, and he's the one talking the dollars with you, nope! better run! and fast! More

Nice facilities, large selection and friendly people. Incredible how everyone there went out of their way to sell me a car at a great price! Incredible how everyone there went out of their way to sell me a car at a great price! More

This dealership was friendly, responsive, and concerned about every aspect in making this transaction a most pleasant experience for my wife and I. In fact, after we left the dealership on the first visit about every aspect in making this transaction a most pleasant experience for my wife and I. In fact, after we left the dealership on the first visit she asked me why I didn't buy the car. This really floored me because normally it's me convincing her that we should deal with a particular dealership. After looking at other vehicles at several dealerships we returned to this dealership to make the purchase. Great job guys! Thanks. More

Best experience ever buying a car! Greg was so helpful and answered every question and made the purchase an enjoyable time! I will go back when I am ready to buy another car and will get all my service do and answered every question and made the purchase an enjoyable time! I will go back when I am ready to buy another car and will get all my service done here. More

Eric was very curtious and helped me out with everything I needed in a new vehicle. I was very saiisfied with my purchase and the prosess was very smooth. No added presure, was like being with friends. He I needed in a new vehicle. I was very saiisfied with my purchase and the prosess was very smooth. No added presure, was like being with friends. He explained everything with how all the electronics in the truck work , which was a big help. He was everything you want in a sales person More

I hate shopping for cars but their no hassle approach with great prices made it a breeze and almost enjoyable. I would recommend to everyone. with great prices made it a breeze and almost enjoyable. I would recommend to everyone. More

When purchasing my new Silverado from Eric, I requested that my inspection and registration stickers were matched, they were not when I received them from the state. Also, my financing was set up as bi-we that my inspection and registration stickers were matched, they were not when I received them from the state. Also, my financing was set up as bi-weekly, when I received my paper work from the bank it was set up monthly. My attempts to contact Faulkner regarding this were never returned. Not exactly the level of service I was expecting. More

I recently purchased a 2011 Chevrolet Silverado at Faulkner Ciocca Chevrolet in Quakertown, PA. I was in the area and happened to stop in to inquire about the 2011 Chevy's and was looking to trade in Faulkner Ciocca Chevrolet in Quakertown, PA. I was in the area and happened to stop in to inquire about the 2011 Chevy's and was looking to trade in my truck. Ray, one of the sales associates, came out and we discussed what I was looking for as we reviewed the Silverado's on their lot. Although they didn't have the exact specifics of the truck I was looking for, Ray tirelessly looked for two days until he found what I wanted. I was a little apprehensive at first, thinking that this sales associate is going way above the normal expectations one would typically experience when dealing with a car dealership, but after getting to know Ray and Eric the sales manager, I realized that this is their normal level of service. I had never met either of these gentlemen before and I live 100 miles from their dealership, nevertheless, I was given top notch service and was totally pleased with the truck Ray found for me. Joe, Faulkner Coccia's finance associate seamlessly took care of all the paperwork involved and it was a real pleasure working with him along with Ray and Eric. I would definitely return to Faulkner Coccia for future purchases and service and would highly recommend stopping in and talking to these guys if you're in the market for a new or used vehicle. More

My experience at the dealership was awesome! Greg our salesperson was a very down to earth guy who bent over backwards for over 6 hours for us! He made sure we were buying exactly what we wanted, not wh salesperson was a very down to earth guy who bent over backwards for over 6 hours for us! He made sure we were buying exactly what we wanted, not what was going to make the most money for the dealership. We ended up buying something that was well within our price range, and we are thrilled with our purchase. Go to Faulkner-Ciocca chevrolet and make sure you ask for Greg! More

This is second car I bought from this location. However, this is the first review I have been given. I never wanted to come back into your dealership after that. My son-in-law wanted to look at the Chevy tr this is the first review I have been given. I never wanted to come back into your dealership after that. My son-in-law wanted to look at the Chevy trucks rather than drive to Allentown first. We just looked at Ford, but they didn't have the size I wanted. You guys did. Ray was very nice and apologize for my past experience. The only reason why I bought from your dealership again is because you had the truck I wanted. I'm still on edge but we will see when the lease is up More