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Ciocca Chevrolet

Quakertown, PA

4.6
495 Reviews
THE CIOCCA PROMISE - 1 Year Free Oil & Filter Changes. Tire & Wheel Protection (12 Month/15k miles). Powertrain Warranty with AC Coverage (up to 100k Miles). Contact dealer for more details.
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855 S. West End Blvd.

Quakertown, PA

18951

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Showing 495 reviews

November 16, 2013

100% recommended dealership. The whole staff was very friendly and extremely helpful. I must've changed my mind about a million times and I never once got the smallest bit of frustration from anyone . Th More

by Olechevyredneck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Kratchwell
November 04, 2013

Everyone was great and very friendly. Great customer service, very accommodating. The price was right. My only feedback would be, when offered an extended warranty I wasn't offered the GM extended. I More

by officegoddess1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Kratchwell, Greg Cookson
October 25, 2013

I was recommended to Faulkner-Ciocca Chevrolet by my insurance company, USAA. They recommended three other dealerships in addition. I spoke with the other three first in addition to two other dealershi More

by Sarmetta65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 23, 2013

I gave the rating I did because of the people involved in the transaction. Greg Fichter and the finance manager are honest and nice people to deal with. I am a repeat customer and they are the reason I came More

by cfirestone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 21, 2013

Excellent Experience. I traveled over 2 hours because know dealership in my area could come close to the deal that Faulkner Ciocca made for us. More

by lesjustin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 21, 2013

My experience was great, it started off with a little mis communication, but the sales rep that dealt with me did a great job. Thanks alot. More

by Dameion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 12, 2013

Used Car Manager, Joe White, has terrible Customer Service skills. I went to this dealership looking for a used Corvette and wanted to use my 74 Vette as a trade. Joe was very nice and accommodating More

by panick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe White
Oct 17, 2013 -

Ciocca Chevrolet responded

Faulkner-Ciocca Chevrolet wrote on 10/14/2013 12:00:04 PM: Panick, Thank you for taking the time to express your concerns with us regarding your experience at our store. We always strive for 100% customer satisfaction, and we take it seriously if we fall short. It sounds to me it wasn't so much about determining a value for your Corvette, but rather how it was handled. We will certainly address this situation internally to help ensure we continue to provide excellent customer service in the future. As for right now, I welcome you to contact me with anything I can do to rectify your experience. Feel free to reach me by phone, email, or text. And still, I thank you for visiting our store and giving us an opportunity to grow and get better. Mark Lawless, General Sales Manager mlawless@fcdealerships.com Cell/Text: 610-703-7822 panick wrote on 10/14/2013 1:17:41 PM: Thank you Mark. You are correct, it had nothing to do with the value but rather how I was treated when I didn't accept the offer. I am about about to sell my car privately and would have loved to come back to purchase the car but I simply cannot accept that type of behavior from anyone. I hope Joe is provided the necessary training to ensure future success. Thanks for reaching out. Faulkner-Ciocca Chevrolet wrote on 10/14/2013 6:02:08 PM: If you'd like, you can go through me if you still want our Corvette. I'd be more than happy to handle the transaction for you personally. Please don't let this experience stop you from doing business with Russ. He's new to the business and is doing really well. There'd be nothing more gratifying for him to know he may still have an opportunity to help you. Please think about it and let me know either way. I understand if you decline. Mark

October 06, 2013

They were catering to our wants and ended up giving us a great deal for our new Chevy Equinox! We highly recommend working with Ray, he is a great salesman More

by dspotts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 03, 2013

They were by far the friendliest, most responsive, best price (by a long shot) dealer!!! We did shop around too. We based our decision upon the comfortable feeling we received from Faulkner-Ciocca as w More

by drogge
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
September 23, 2013

I was treated in a very friendly and personable way. I loved the welcome sign with my name on the car that was in front when I arrived at the dealership. Greg Fichter was great. More

by alexzangari
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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