Ciocca Chevrolet

Highly recommend From the minute I walked in to the time I left I was treated like a person not just a number. From the salesman to the financing department everyone From the minute I walked in to the time I left I was treated like a person not just a number. From the salesman to the financing department everyone was super helpful and very down to earth. Like the title says I highly recommend having the team at Ciocca Chevrolet help you in your next vehicle purchase. More

Great! Had an amazing experience buying my car. Jeff and Tiree were so great to work with. They made the whole process easy and as a stress free as possible. Had an amazing experience buying my car. Jeff and Tiree were so great to work with. They made the whole process easy and as a stress free as possible. I couldn't imagine going anywhere else. More

leasing my 2016 chevy silverado My wife and I leased two vehicles from this dealership the whole team of workers from sales man to the financing department were very friendly and a d My wife and I leased two vehicles from this dealership the whole team of workers from sales man to the financing department were very friendly and a delight to work with. They went out of there way to make it a pleasure to lease from them. I would recommend anybody to stop in a do business with them. More

Great shopping experience Laid back, no pressure environment. Exceeded my expectations and I had very pleasant shopping experience. They went above and beyond to meet my needs Laid back, no pressure environment. Exceeded my expectations and I had very pleasant shopping experience. They went above and beyond to meet my needs and find me a vehicle that I would be comfortable with. The process was very quick and simple and the staff was very helpful and professional. Would recommend it to my family and friends. Thank you Ciocca Chevy! More

New Vehicle Purchase We've been shopping for a new vehicle since moving to the local area this past summer. After visiting a number of dealerships (primarily domestic) in We've been shopping for a new vehicle since moving to the local area this past summer. After visiting a number of dealerships (primarily domestic) in the greater Montgomery/Bucks county areas, we finally got around to stopping in at Ciocca. As a retired military family, we've made many new car purchases around the country. By comparison, the professionalism and family oriented atmosphere we found at Ciocca was "top notch". It is for these reasons we don't hesitate to rank Ciocca as one of our best car buying experiences. We're very much looking forward to our first service appointment. Kudos to the entire team! More

Total Customer Dissatisfaction Poor trade-in value, about 30% low, so the trade-in is all about how much financial pain the customer will endure. Also disrespectful sales manager/ Poor trade-in value, about 30% low, so the trade-in is all about how much financial pain the customer will endure. Also disrespectful sales manager/ closer. This man approached me to reason out the low trade. With my keys in hi pocket. Then as I walked out after mentioning to call me if the deal is right, the manager says "You're not going anywhere without your keys!", then produced the keys from HIS OWN pocket. Sales lessons: why offer low trade values unless your following a rip-off model of dealing; DO NOT EVER put my keys in your pocket without a deal; DO NOT talk to me like I'm your teenage son! B.S. and bullying is what I got, right out the door. NO SALE!!! More

Don't Honor Warranties After purchasing a number of trucks from this dealership I must say that it has come to an end. They have refused to honor a warranty claim and the b After purchasing a number of trucks from this dealership I must say that it has come to an end. They have refused to honor a warranty claim and the body shop did a HORRIBLE job and now refuses to stand behind their "Lifetime workmanship warranty". The body shop manager is as inept as you will find and has ZERO customer service skills. As they say "BUYER BEWARE". They may seem like they are interested in customer service but it's all hype. There are a lot of Chevy dealers out there...Pick another one. More

Poor customer service and so called Ciocca "Promise" We bought a used vehicle from ciocca and wasted the whole day waiting for them to do paperwork and prep the car. We could overlook that but one of the We bought a used vehicle from ciocca and wasted the whole day waiting for them to do paperwork and prep the car. We could overlook that but one of the things that sold us on the deal was the "ciocca promise", includes courtesy shuttle, free oil changes, car wash etc, but when we told them we can't use most of the services because we live 1.5 hrs away, salesman Lee Ziegler PROMISED us they were adding a dealership near Reading PA in another month which would allow us to drop off the vehicle nearby for service and pickup when done. Surprise for us when we tried to schedule oil change, NO new Reading ciocca forthcoming so we either forfeit a couple a hundred a year in "Benefits" or spend the whole day driving and waiting for an oil change! Tried to explain it to Mike, the manager but since they already had the sale he decided it was OK to shrug it off and be RUDE and NASTY with no resolution. Come on Greg, if you want to keep Ciocca growing you need to have your people do better than this! MAKE SURE YOU GET EVERYTHING THE SALESMAN SAYS IN WRITING More

Great sales person Had a vehicle that was coming off lease, and Lee was able to facilitate a deal that worked for me and my family. Great experience all the way around. Had a vehicle that was coming off lease, and Lee was able to facilitate a deal that worked for me and my family. Great experience all the way around. More

Poor customer experience I am shocked that the customer service was that poor I am more shocked by the male chauvinist behaviors and attitude. plenty of places to buy a c I am shocked that the customer service was that poor I am more shocked by the male chauvinist behaviors and attitude. plenty of places to buy a car Greg Ciocca why would you allow such poor customer care? The rating is a negative 10 More