Ciocca Chevrolet

New Vehicle Purchase We've been shopping for a new vehicle since moving to the local area this past summer. After visiting a number of dealerships (primarily domestic) in We've been shopping for a new vehicle since moving to the local area this past summer. After visiting a number of dealerships (primarily domestic) in the greater Montgomery/Bucks county areas, we finally got around to stopping in at Ciocca. As a retired military family, we've made many new car purchases around the country. By comparison, the professionalism and family oriented atmosphere we found at Ciocca was "top notch". It is for these reasons we don't hesitate to rank Ciocca as one of our best car buying experiences. We're very much looking forward to our first service appointment. Kudos to the entire team! More

Total Customer Dissatisfaction Poor trade-in value, about 30% low, so the trade-in is all about how much financial pain the customer will endure. Also disrespectful sales manager/ Poor trade-in value, about 30% low, so the trade-in is all about how much financial pain the customer will endure. Also disrespectful sales manager/ closer. This man approached me to reason out the low trade. With my keys in hi pocket. Then as I walked out after mentioning to call me if the deal is right, the manager says "You're not going anywhere without your keys!", then produced the keys from HIS OWN pocket. Sales lessons: why offer low trade values unless your following a rip-off model of dealing; DO NOT EVER put my keys in your pocket without a deal; DO NOT talk to me like I'm your teenage son! B.S. and bullying is what I got, right out the door. NO SALE!!! More

Don't Honor Warranties After purchasing a number of trucks from this dealership I must say that it has come to an end. They have refused to honor a warranty claim and the b After purchasing a number of trucks from this dealership I must say that it has come to an end. They have refused to honor a warranty claim and the body shop did a HORRIBLE job and now refuses to stand behind their "Lifetime workmanship warranty". The body shop manager is as inept as you will find and has ZERO customer service skills. As they say "BUYER BEWARE". They may seem like they are interested in customer service but it's all hype. There are a lot of Chevy dealers out there...Pick another one. More

Poor customer service and so called Ciocca "Promise" We bought a used vehicle from ciocca and wasted the whole day waiting for them to do paperwork and prep the car. We could overlook that but one of the We bought a used vehicle from ciocca and wasted the whole day waiting for them to do paperwork and prep the car. We could overlook that but one of the things that sold us on the deal was the "ciocca promise", includes courtesy shuttle, free oil changes, car wash etc, but when we told them we can't use most of the services because we live 1.5 hrs away, salesman Lee Ziegler PROMISED us they were adding a dealership near Reading PA in another month which would allow us to drop off the vehicle nearby for service and pickup when done. Surprise for us when we tried to schedule oil change, NO new Reading ciocca forthcoming so we either forfeit a couple a hundred a year in "Benefits" or spend the whole day driving and waiting for an oil change! Tried to explain it to Mike, the manager but since they already had the sale he decided it was OK to shrug it off and be RUDE and NASTY with no resolution. Come on Greg, if you want to keep Ciocca growing you need to have your people do better than this! MAKE SURE YOU GET EVERYTHING THE SALESMAN SAYS IN WRITING More

Great sales person Had a vehicle that was coming off lease, and Lee was able to facilitate a deal that worked for me and my family. Great experience all the way around. Had a vehicle that was coming off lease, and Lee was able to facilitate a deal that worked for me and my family. Great experience all the way around. More

Poor customer experience I am shocked that the customer service was that poor I am more shocked by the male chauvinist behaviors and attitude. plenty of places to buy a c I am shocked that the customer service was that poor I am more shocked by the male chauvinist behaviors and attitude. plenty of places to buy a car Greg Ciocca why would you allow such poor customer care? The rating is a negative 10 More

Horrible customer service and follow up Came in for warranty work and 2 other issues. oil press fluctuates and keeps giving message to shut off eng, very annoying. Trouble shot to bad sendin Came in for warranty work and 2 other issues. oil press fluctuates and keeps giving message to shut off eng, very annoying. Trouble shot to bad sending unit, would require 3 days to get part. Other issue they could not find anything wrong yet once i drove off it was still an issue. After that i told them i would like the part they ordered sent to a closer dealership for repair. They said no problem would call them and explain the issue and send part to them. Never called, a week later they are like sorry once you said going to another dealer it is their issue they'll have to re diagnose themselves and order themselves. No longer our issue...Once they had made that decsion dont you think you should have let the customer know you were not going to do what you had promised you'd do and not let customer go a week thinking it was in work? Another week gone, now need to bring in 2 more times, 1 to "re diagnose" and another to come back after part comes in. More

Great experience I bought a preowned cobalt and it was a very easy process. The salesman was great as well as the finance department. I would recommend this dealership I bought a preowned cobalt and it was a very easy process. The salesman was great as well as the finance department. I would recommend this dealership to everybody! More

Great customer appreciation After searching the area for a newer car. I finally found one a Ciocca in Quakertown. They have great prices and very great customer service salse re After searching the area for a newer car. I finally found one a Ciocca in Quakertown. They have great prices and very great customer service salse representatives. Matt Dymit, thank you for my car buying experience More

Top Notch Dealership I was in the market for a new Chevy Tahoe, so I visited a dealership (not to be named) that I had purchased 4 other vehicles from in the past 2 years. I was in the market for a new Chevy Tahoe, so I visited a dealership (not to be named) that I had purchased 4 other vehicles from in the past 2 years. Being this is the 5th vehicle I figured they would roll out the red carpet and work a deal with me. I was wrong. On a whim I decided I would contact Ciocca Chevrolet in Quakertown to see what inventory they had. From the gate, the staff was fantastic. I was put in touch with the GM Iad Antonios and he immediately said he wanted to earn my business. We negotiated and came to an agreeable figure without me physically seeing the vehicle. Iad offered to drive the car to my house on a Sunday for me to see it and drive it. Seriously never had customer service like that before! John Hall was the salesman for the transaction and made everything smooth and painless. He was beyond knowledgable about the vehicle and its options. He was a pleasure to work with. I HIGHLY recommend Ciocca Chevrolet in Quakertown if you are looking for a painless car purchase from a friendly staff, with impeccable customer service skills. FIVE STAR ORGANIZATION More