Ciocca Chevrolet

3rd time getting 2 cars at one time This is our 3rd time getting 2 cars as once. As always the entire staff made the process as easy as possible. I’m sure we will be back in the future. This is our 3rd time getting 2 cars as once. As always the entire staff made the process as easy as possible. I’m sure we will be back in the future. More

AVOID AVOID AVOID AVOID THIS "FAMILY OF DEALERSHIPS AT ALL COST". Someone please explain to me how I purchased a CHEVROLET CERTIFIED PRE OWNED vehicle which states, fro AVOID THIS "FAMILY OF DEALERSHIPS AT ALL COST". Someone please explain to me how I purchased a CHEVROLET CERTIFIED PRE OWNED vehicle which states, from Chevrolet themselves "All pre-owned vehicles must go through a strict evaluation and meet our standards to earn the Certified badge. Vehicles will qualify for the certification if they comply with the following requirements, including Pass our 172-Point Vehicle Inspection and Reconditioning Process" and literally 18 hours AFTER I purchased this vehicle, it had a vibration at 40MPH. When it was taken to the services department to be reviewing, the tech found not ONE BUT TWO FAULTY WHEEL BEARINGS!!! They were described by their tech as "faulty and spindles with excessive wear and blueing" HOW ON EARTH DID THID VEHICLE PASS THEIR 172 POINT INSPECTION!!! Of course, I call and leave 3 messages for the dealership GM, who ignored them, 2 for the pre-owned manager who ignored them, AND two calls to Ciocca corporate pre owned whoever who of course, ignored them. NO ONE from this dealership called me back regarding my problem, HOWEVER, of course someone called me when a signature was missing from a finance document. This person had the audacity to say oh no one called you because we're getting a new GM next week, maybe the tech who did the inspection was new, maybe you did something to the vehicle (REALLY). This dealership scammed me, committed fraud in signing off on an inspection which was inaccurate and misrepresented, and ignored me when I called them out. That's fine though, because in addition to filing a complaint with Chevrolet corporate, I am contact an attorney for review and possible legal action against them for fraud and misrepresentation. More

Bait and switch After finding a vehicle online, I was contacted by the dealership to see if I was interested in looking at the vehicle I said yes and made an appointm After finding a vehicle online, I was contacted by the dealership to see if I was interested in looking at the vehicle I said yes and made an appointment which was 5 days later. The day before 3 different people from the dealership contacted me to confirm my appointment. I assured them I was coming. The next day my husband and I drove to tje dealership 45 minute drive. We sat down with the salesman he took our info only to come back and say there must have been a miscomunication. The car I was to look at was not there. Could they show me something else. No offer to reimburse us for gas time ect. Looked a used Equinox that smelled like an ashtray No thank you. Bought a new Nissan the next day from another dealership. Not customer friendly. More

Ciocca Chevy He ignored clients who where coming into the service department. Not helpful and didn't follow Chevy's service for the vehicle. Was rude on the call, He ignored clients who where coming into the service department. Not helpful and didn't follow Chevy's service for the vehicle. Was rude on the call, difficult to contact on the phone More

Horrible sales experience buying used 2015 GMC 1500 Denali. Very pompous attitude from finance guy. First flat out says can't get finance rate under 4% and we have impeccable credit. Laughing inside sent him go Very pompous attitude from finance guy. First flat out says can't get finance rate under 4% and we have impeccable credit. Laughing inside sent him go do some work and provide me with the lowest rate you can find. Wow comes back with 2.99% not bad. Since would not budge on price of vehicle asked for rubber floor mats or splash guards to seal the deal. Why the finance guy has turned into the salesman who knows. He goes into sob story that dealership made a bad purchase on vehicle and had a bad staff so had to rehire better people. Who cares not my problem and why would you tell me this. Before ready to sign paperwork I asked Mr. pompous finance guy you would lose this deal over $60 floor mats? His response was absolutely! Flabbergasted as I looked at his smirk I stood up and said goodbye. Next day get several text and phone messages from dealer saying good news will offer floor mats or splash guards. Wow really. Following day get another message saying they will take $1000 off price. Wow really. They wasted my time when there why come back. Too much game playing and were unfriendly. Do not waste your time with Cioacca Chevy. More