Cincinnati MINI

We had a great experience buying our Mini Countryman - Our salesman Alex was super helpful with picking out the car, and Jemar was wonderful getting us through financing in a blizzard. The process went ve Our salesman Alex was super helpful with picking out the car, and Jemar was wonderful getting us through financing in a blizzard. The process went very smoothly, and we are loving our new car. More

This is the second Mini I have purchased at Cincinnati Mini and, for our whole family, this is the 7th car we have purchase thru the BMW Store/Cincinnati Mini - we have yet to have a difficult experience Mini and, for our whole family, this is the 7th car we have purchase thru the BMW Store/Cincinnati Mini - we have yet to have a difficult experience. We also do all of our service thru the Cincinnati Mini/BMW Store Service department. Again, couldn't be happier with the attention and service we receive. For the purchase of our most recent Mini, we had Paul Theobold as our "Motoring Advisor". Paul had all the knowledge and understanding of the Mini any purchaser would need when seeking a Mini for the second or even the first time. He was very friendly, grasped our requests and was patient as we made decisions. We would recommend Paul to anyone looking to purchase a new Mini. Buying a car is different in the age of the internet, there is little in the way of negotiation and truthfully, it feels more honest. On the whole, Cincinnati Mini just feels like an honest business, the facility is super clean, the employees are engaging, fresh and always helpful. We would recommend Cincinnati Mini/BMW Store to anyone looking for a Mini or a BMW. More

I can only rate the service department, but I give them 5 stars. I was on vacation and had to get a tire replaced under warranty and they were able to get me in within a day. It was super easy and Andre was stars. I was on vacation and had to get a tire replaced under warranty and they were able to get me in within a day. It was super easy and Andre was nice to work with. They even hand washed Madge before giving her back to me. If I lived in the area I would definitely come back again. More

We were impressed that the dealership’s rep (Matt) acted honorably when a problem arose with the countryman we had just purchased. He took care of it! No argument. Just excellent service. Now on our 3rd honorably when a problem arose with the countryman we had just purchased. He took care of it! No argument. Just excellent service. Now on our 3rd mini and counting? Charles and Claudia Cornett More

My Mini Cooper purchasing experience is on for the record books. The experience was very positive and the focus on me as the a new customer was stellar. Paul is exceptional and very committed to his customer books. The experience was very positive and the focus on me as the a new customer was stellar. Paul is exceptional and very committed to his customers. I love my JCW and very thankful for everyone at Cincinnati Mini! More

Paul made my purchasing experience easy! Found me exactly what I was looking for and kept me updated on my vehicle’s status until it arrived. Very pleased! This is my third mini (2 door hard top S this time) what I was looking for and kept me updated on my vehicle’s status until it arrived. Very pleased! This is my third mini (2 door hard top S this time). Thank you to Alex as well for helping me set up my phone. Jemar made the paperwork smooth. All around positive experience. More

I recently purchased a 2021 Mini, working mostly by phone or email (due to covid restrictions) with Jay Sofranec at Cincinnati Mini. He went above and beyond in order to get me the car I wanted. A very p or email (due to covid restrictions) with Jay Sofranec at Cincinnati Mini. He went above and beyond in order to get me the car I wanted. A very positive experience! More

Excellent buying experience. Travis has provided excellent response to all our questions. As new Mini buyers we have had many, some during his personal non work time. We would c Travis has provided excellent response to all our questions. As new Mini buyers we have had many, some during his personal non work time. We would certainly recommend his full service approach and the cooperation of the dealership in helping us make this important decision. More

Best car buying experience ever!! I worked with Dean Stathes to buy my first Mini convertible and it was my best car buying experience ever. I have owned a Mini since 2003, thanks to C I worked with Dean Stathes to buy my first Mini convertible and it was my best car buying experience ever. I have owned a Mini since 2003, thanks to Cincinnati Mini. I didn't have a sales person the first 2 times since I found the car and ordered it but this time I knew I wanted a Mini convertible and I wanted it now, so I could enjoy summer driving. Dean found an available convertible with manual transmission and I loved it. He made everything easy and quick. I have already told everyone who admires my cute little car to go to Cincinnati Mini and if they can see Dean, all the better. More

Happy Louisville Customer When the Louisville MINI dealership abruptly closed, the Cincinnati dealership stepped in and did a fantastic job of bending over backwards to get me When the Louisville MINI dealership abruptly closed, the Cincinnati dealership stepped in and did a fantastic job of bending over backwards to get me into the specific MINI that I wanted. The combined team of Holly and Jay worked to find me a similar existing manual transmission, but when that didn’t work out, they guided me through the build process, pulled some strings to get me into the last build order for 2019, and even managed to allow me to keep a manufacturers incentive that was about to expire. 9 weeks later, my car arrived - There were a few bumps on the pick-up day, but Brittany, Jay, and Jemar smoothed then all over. (They even threw in a cute stuffed dog, affectionately named “Cooper Pooper” for my 8 year old daughter, which was a thoughtful touch.) So far, after 3 weeks, I’m extremely pleased with the purchase and hope to be back in 3 years when my lease is up. More