Cincinnati MINI

This was my second MINI purchase and the experience was excellent with both. We were shopping for a car for my 16 year old that would serve as car for carpooling with his younger sister and would take him excellent with both. We were shopping for a car for my 16 year old that would serve as car for carpooling with his younger sister and would take him on to college. To fit this need and his tastes, it needed to be both practical and hip. We visited all the possible dealerships and possible makes and models that might fulfill these requirements and we were quite spent when the idea of a MINI came up. With a sharp and skeptical eye created by our previous car dealer experiences, we were blown away by Jay's enthusiasm, knowledge, honesty, and real connection to helping us find the right car. Fast forward to our current experience. Jay called with information related to the current incentives that could lower our montly payment. He was, again, courteous and very professional, not pushy or rude, but very informative regarding the value of the trade-in, the price of the new models, and the very low interest rates available on the 2013 MINI. We went from the Cooper Hardtop to a Cooper S with several upgrades and have a new warranty, covered maintanence, and a brand new 2013 with a $25 lower monthly payment. More

The Cincinnati Mini dealership has nothing but class. They care about their customers and treat them as family. They believe in what they sell and stand behind it. - In today's world, that doesn't seem t They care about their customers and treat them as family. They believe in what they sell and stand behind it. - In today's world, that doesn't seem to be common. Thanks to the whole team at Mini for helping me find what I have been looking for! Lets Motor! More

We had my wife's car serviced, but I also have a MINI recently purchased (that's why Jay is listed also--which I can't say enough good thing about). While my wife loves her MINI, we have had several thin recently purchased (that's why Jay is listed also--which I can't say enough good thing about). While my wife loves her MINI, we have had several things wrong with the car lately. This is no reflection on the dealer themselves, just dumb luck. Anyways, we can't say enough about Todd and Nick and how much they have helped us through the problems. They bend over backwards to make things right. Anyone who drives a MINI knows they can be expensive to service, so no revelation there, but the Cincinnati MINI service department has done everything they can to soften the blow and we really appreciate it. Thanks folks!! More

Though, they are the only dealership in the city, they don't have the room for competition anyway. Though I had a better deal when buying the car in Detroit (incredible rebates), I live and breath the don't have the room for competition anyway. Though I had a better deal when buying the car in Detroit (incredible rebates), I live and breath the life here in Cincinnati. No matter where you go with a MINI, you have 3yr/36k $0 maintenance costs at any MINI dealership. So far (my MINI has 10k miles), my experience here has been more than a blessing. First of all, the servicing department is top notch. You beep the horn, the door opens where you pull into a tile bay area where a motoring advisor greets you. This is where you tell them any problems or what it's in for, and they take the car. Not only do they have a nice area with wifi, starbucks coffee, and a retail store full of BMW/MINI products, but they have new BMW and MINI loaners available (in advance) if you're on the go. They keep you updated throughout the day(s), and keep you understanding and in touch with what is going on. Anybody wants that in a dealership, right? Second, they provide car washes to BMW and MINI owners- it doesn't matter if you bought the car there, serviced the car there, or if it's your family from out of town. If it's a BMW or MINI, they'll wash it. Both inside and out. They do a great job; some little spots, but nothing noticeable. Third, they have motoring specialists every day there to assist customers. You basically can stop by any time you'd like, for questions or problems and they are more than happy to help you. Lastly, they are very acceptable for spontaneous problems. For example, my window was stuck half way down. I simply dropped it off the night before, explaining it was an emergency (raining), and they fixed it without question. I am proud to say I'm part of the MINI family, and I am thankful to take my Clubman to such a great dealer. I need to change my license plate brackets to CINCINNATI MINI More

Though, they are the only dealership in the city, they don't have the room for competition anyway. Though I had a better deal when buying the car in Detroit (incredible rebates), I live and breath the don't have the room for competition anyway. Though I had a better deal when buying the car in Detroit (incredible rebates), I live and breath the life here in Cincinnati. No matter where you go with a MINI, you have 3yr/36k $0 maintenance costs at any MINI dealership. So far (my MINI has 10k miles), my experience here has been more than a blessing. First of all, the servicing department is top notch. You beep the horn, the door opens where you pull into a tile bay area where a motoring advisor greets you. This is where you tell them any problems or what it's in for, and they take the car. Not only do they have a nice area with wifi, starbucks coffee, and a retail store full of BMW/MINI products, but they have new BMW and MINI loaners available (in advance) if you're on the go. They keep you updated throughout the day(s), and keep you understanding and in touch with what is going on. Anybody wants that in a dealership, right? Second, they provide car washes to BMW and MINI owners- it doesn't matter if you bought the car there, serviced the car there, or if it's your family from out of town. If it's a BMW or MINI, they'll wash it. Both inside and out. They do a great job; some little spots, but nothing noticeable. Third, they have motoring specialists every day there to assist customers. You basically can stop by any time you'd like, for questions or problems and they are more than happy to help you. Lastly, they are very acceptable for spontaneous problems. For example, my window was stuck half way down. I simply dropped it off the night before, explaining it was an emergency (raining), and they fixed it without question. I am proud to say I'm part of the MINI family, and I am thankful to take my Clubman to such a great dealer. I need to change my license plate brackets to CINCINNATI MINI More