Cincinnati MINI

The dealership, and in particular, Matthew Carelock, was extraordinarily accommodating. They made any of the cars available to me and family for test driving, were courteous and negotiated in good faith. extraordinarily accommodating. They made any of the cars available to me and family for test driving, were courteous and negotiated in good faith. More

Matt Carelock provided a great buying experience. Matt is a customers salesman and advocate. My wife and I were so impressed with the inventory selection and Matt's advocacy obtaining the best deal for u is a customers salesman and advocate. My wife and I were so impressed with the inventory selection and Matt's advocacy obtaining the best deal for us that we each purchased a Mini Roadster convertible. If you're looking for a car buying ally contact Matt Carelock. More

Jay and the whole crew at Cincinnati MINI were great from the moment we walked in the door and they haven't stopped. The sales staff were all very open, friendly and considerate. Nothing was a "chore" for th the moment we walked in the door and they haven't stopped. The sales staff were all very open, friendly and considerate. Nothing was a "chore" for them. We were given their total attention and never felt rushed or pushed into a decision. Not only did this staff do everything they could to make our purchase exactly what we wanted and a breeze with paperwork etc., they went above and beyond. My husband accidentally left his wallet at the dealership. They turned the place upside down and the wallet was found! I wanted to "personalize" my special mini. Jay and the design group came up with 3 versions of a stripe I could place on my mini!! This was the greatest car buying experience we've had to date, would recommend this staff to all my family and friends! Thanks again for making the purchase of our mini a great time! These guys deserve "5's" across the board! Kathy and Tod More

We received excellent customer service from Eric while buying our Mini. He was knowledgeable, friendly, and very easy to work with during the entire process. buying our Mini. He was knowledgeable, friendly, and very easy to work with during the entire process. More

Eric gave 100% + in helping me in the search for the Mini I wanted. I would highly recommend Eric @ Cincinnati Mini along with his team members. Thanks so much! I wanted. I would highly recommend Eric @ Cincinnati Mini along with his team members. Thanks so much! More

I recently purchased a mini cooper coupe. From the beginning everyone at Cincinnati MINI was very welcoming and friendly. Jay was very knowledgeable and always had my best interest in mind. I felt tha beginning everyone at Cincinnati MINI was very welcoming and friendly. Jay was very knowledgeable and always had my best interest in mind. I felt that I could truly trust him to find the car that I wanted and not just try and sell me the car that he wanted to sell. He took the time to really find the right car that had the features that I wanted, even going out of his way to bring it in from a different dealership. He made the car buying experience as painless as possible. I never felt pushed into anything that I did not want. In the end I left with the car of my dreams and a huge "MINI smile" More

My wife and I dropped by to check out MINIs as I have always wanted one. Neither of us had driven one of the new MINIs until our visit. We worked with Jay Sofranec. I was had already narrowed my desire always wanted one. Neither of us had driven one of the new MINIs until our visit. We worked with Jay Sofranec. I was had already narrowed my desires down to a Hardtop or Clubman. Jay talked to us at length to see what our needs were including buying used vs new. He then arranged a test drive of a standard Hardtop and a Clubman S. The Clubman suited us better as we have an occasional third passenger. I visited a second time to ask about long term service issues regarding the turbo on the Clubman S. jay introduced me to the service advisor who answered all my questions. I had some prior knowledge about the cars from my dealings with other people and was happy to see that Jay and Cincinnati MINI gave me the same information regarding my questions. Jay and I had a mix up on delivery which Jay accepted blame for although I think it was I who messed this up. The result was that I was dropped off to take care of the financing and pick up the car after work. Jay didn't expect me to pick up the car until a few days later so he had time to prep it. Since I was without a ride Jay hurriedly set me up to take the car that night. He then arranged to pick the car up from my place of business, left me a loaner MINI, then returned with my car later in the day. When he returned he gave me the full tutorial on all of the cool features and controls. I felt very well treated throughout the entire process and would recommend Jay and Cincinnati MINI to my friends. More

I leased my second, 2013 MINI Cooper S Hardtop, two weeks ago and the second experience was as good as the first. Jay was great during both experiences and tried very hard to find the exact car I want weeks ago and the second experience was as good as the first. Jay was great during both experiences and tried very hard to find the exact car I wanted. Service was great during the first lease and I expect it to be again. If you are considering a MINI give Jay a call. More

Buying my new MINI was an awesome experience!!! Eric was great, made my husband & myself very comfortable. He was so knowledgeable about the car & fit us with the perfect car for us. He had such a great per great, made my husband & myself very comfortable. He was so knowledgeable about the car & fit us with the perfect car for us. He had such a great personality and knew how to connect with us and our needs / wishes. We will definitely be back to Cincinnati MINI, which should not be surprising, since this is our 3rd MINI from Cincinnati MINI. The dealership, itself, is so NOT pretentious and makes us feel very welcome and important. We hope to work with Eric again!!! :0) More

I have nothing but great things to say about this dealership. The staff were very friendly and extremely knowledgeable, especially Jay. They made the daunting task of buying a car very simple and w dealership. The staff were very friendly and extremely knowledgeable, especially Jay. They made the daunting task of buying a car very simple and with little stress. We traded in our old car and all the paper work was taken care of in a timely manner. We left the same day with our new car, which we love. I would recommend this place to anyone. More