Cincinnati MINI

RIP Mini Ownership 2006-2019 I love Minis and got my first 2 at Cincinnati Mini. They always had the best Customer Service out of all the Mini Dealers in Ohio. However, the serv I love Minis and got my first 2 at Cincinnati Mini. They always had the best Customer Service out of all the Mini Dealers in Ohio. However, the service level seemed to be on the decline over the past couple of years so I have turned to other dealerships in Ohio. This past month, when I was looking to turn in a Countryman I acquired from another dealership in 2016, I decided to reach out to Cinci Mini again and was connected with Travis Holley. I told him exactly what I was looking for but he tried to tell me that the new Countryman was the car for me, even tho I specifically said I didn't want another. He completely disregarded that saying the new ones were way better and I would like it more. While "way better" didn't really tell me anything, it didn't matter because I did not want another Countryman due to the size - I wanted to go back to a smaller car. Travis was slow to respond but continued to send messages about once a week telling me what the type of car I should want and pricing out those instead of listening to the clear, succinct info I was providing him and working with that. After owning a number of Minis for 13 years, manual, automatic, S, Countryman, Hardtops, etc, I am very familiar with what is available, which I explained numerous times. The communication process was very frustrating, he was slow to respond, and did not listen to wI hat I wanted. After 13 years of Mini Ownership, I switched brands when I found another dealership who was accommodating and easy to work with. More

Love my Mini Travis was a good sport through the whole experience! I love my new girl “Mini Pearl” and if you are looking to get one...this is the place! Travis was a good sport through the whole experience! I love my new girl “Mini Pearl” and if you are looking to get one...this is the place! More

The employees make this dealership stand out from the rest!! Jay was excellent! I have to admit I am not an easy customer and his patience was apparent. In the end not only did I get the car I wanted but his fol Jay was excellent! I have to admit I am not an easy customer and his patience was apparent. In the end not only did I get the car I wanted but his follow up on any questions I have had. Thank you again Jay!!! More

Keep Motoring! I recently bought my fourth MINI. I've had one in each and every generation - the car gets better because the company listens to its customers. They h I recently bought my fourth MINI. I've had one in each and every generation - the car gets better because the company listens to its customers. They have re-engineered every issue I've reported and created the perfect driving experience. That's the company. But, what about the Cincinnati MINI store? Well, if you are looking for a new MINI or if you want to start out with your first, I recommend reaching out to Jon Grayson. He is young and just starting out. But, with the experience that's around him, he is able to answer every question and has the ability to devote all the time you need to make such a huge decision. He answers all the questions and is enthusiastic about letting you test drive any vehicle that you are considering. And, when it comes to the financial end of the equation, Jemar DuBose makes the process not only easy to understand but painless. I know that they will find my roadster, Sheldon Cooper, a good home. And, my new MINI, Alice Cooper is going to last me for years. And, a special thank you to Brittany as well. More

The People Make the Difference We purchased a virtually new 2017 Mini at the Cincinnati BMW on Stewart Rd. Julian in Sales and Jemar in Finance were terrific. They were the main rea We purchased a virtually new 2017 Mini at the Cincinnati BMW on Stewart Rd. Julian in Sales and Jemar in Finance were terrific. They were the main reason for our purchase. They were kind, knowledgeable and very flexible to our needs. They established themselves as our "go to" resources in the auto industry. When you combine a great automobile and terrific customer care, you've got a great formula for success. More

Josh Walker & Jemar DuBose are great! Josh Walker took the time to walk through every feature of my car. He was patient, and educated. Jemar DuBose, was awesome. I walked into his o Josh Walker took the time to walk through every feature of my car. He was patient, and educated. Jemar DuBose, was awesome. I walked into his office with one type of financing, and he walked me through all the documents, answered all my questions, and was patient with me when I changed my mind and went with a totally different financing program. I really appreciated both of these gentlemen's customer service. More

Great experience and so efficient I had a great experience testing out and picking a new Mini with Josh. We went for a test drive and when he offered to let me take the car overnight I had a great experience testing out and picking a new Mini with Josh. We went for a test drive and when he offered to let me take the car overnight I came back and did it. What an incredible way to really see if a car is right for you. It's the first time I have had that experience in buying a new car and I know next time I go somewhere I am likely to ask for that again. I also got in an out at the final paperwork (my business partner spent 4 hours at the jeep dealer). They were efficient and the overall experience was the best new car buying experience I have had! More

2017 Mini Countryman purchase We would like to personally thank Joshua Walker and the entire CIncinnati Mini Sales team for a superb job in putting a deal together on our new 2017 We would like to personally thank Joshua Walker and the entire CIncinnati Mini Sales team for a superb job in putting a deal together on our new 2017 Mini Countryman . Josh was very informative and a pleasure to work with. I would highly recommend him, if you are in the market for a Mini Cooper or BMW. Thanks again !!!!!!! The Flores Family More