Chuck Olson Kia

Chuck Olson KIA was changing my oil on 11. 15.23 just like they always have. I've serviced my KIA there since I bought it used five or so years ago. [Great car! Overall the best car I've ever 15.23 just like they always have. I've serviced my KIA there since I bought it used five or so years ago. [Great car! Overall the best car I've ever owned] The service rep called and told me I needed new front brake pads. Huh? My brakes were recently serviced. Anyway, I said go ahead. When I picked up my car, the inspection report showed that my brakes had 5mm of pad left! WHAT !?! Usually new pads are recommended at 1 or 2 mm. I called them, and I got some song and dance about one pad showing uneven wear of 3 to 5mm of life left. Really? Okay. I've never been ripped off by a Japanese car dealership, so I guess I'll go with it. But I looked up my previous records later. I had taken my Rio in there exactly 2 weeks and 280 mi before - for a recall service. They did the same inspection on my brakes. Their inspection report that day showed 7mm of brake pads remaining. Almost new! Lousy rotten crooks. I just watched a TV commercial extolling the great service of 3 generations of Olson family as car dealership owners on Aurora AV N in Seattle. It was more than I could stand. I had to drop back and write this review More

Worst customer service ever. The manager tried to overcharge me by giving unclear explanations and then. blaming me for not understanding - I am not an auto mechanic although I d The manager tried to overcharge me by giving unclear explanations and then. blaming me for not understanding - I am not an auto mechanic although I do have a PhD so I am not an idiot, Do not go here - super rude and unethical More

I attempted to contact Chuck Olson several times before posting with no response. I decided to purchase a new Kia Sportage Hybrid in the top tier trim. Went to Chuck Olson to purchase it. It’s the very posting with no response. I decided to purchase a new Kia Sportage Hybrid in the top tier trim. Went to Chuck Olson to purchase it. It’s the very first new car I ever bought and it will likely be the last car I own. I was super excited and got every bell and whistle I could think of. I knew it would be a long time for delivery and they had zero control over it. Finally got the call that it was available 9/22 and I was told they needed a few days to make it perfect and available. I told them to schedule an appointment that’s convenient for them to have everything done before I got there so whenever was good for THEM was great for me. I was not in a rush and understood how staffing is an ongoing issue. I was told to come in that Saturday. Which is what I did but I was a bit early, traffic was better than I thought and I was excited. Sadly the vehicle was not ready. It was not clean, did not have the covers from the travel removed completely and none of the items that were “extra” was installed. Nor could it be as the service department was closed on Saturday. As a consumer, I was not aware they were aftermarket as it was sold as part of the original vehicle. Despite being there for 4 hours, the vehicle was not in brand new mint condition nor was it clean when I was handed the keys. I had to return the car for the Home link mirror, interior lighting, cargo mats, cargo cover and crystal fusion. I was told it would take a half day. I had the vehicle there on time for the appointment after getting a ride home. At 4 pm I was advised that they were only able to do the crystal fusion and that it would now be ready the next day. Unfortunately I had to be a whiny customer in order to get a loaner as they didn’t really care that it was an inconvenience or I had to go to work or arrange for a ride there. Upon picking up the loaner, the process treats you like they don’t know you, requiring copy of a credit card, license and insurance AND a walk around of the loaner. Oh and don’t use any of the loaner vehicles gas. Upon being told that it was completed and giving me an attitude that I was the problem for even wanting know how the interior light system worked or to check it out, it was obvious that I was not welcome. On the ride home it was discovered that the EPB Warning light was now engaged. I followed the instructions but it had to return it again. I was told it first had to do with the light installation and then the home link installation. Matt in the service department claimed, “I drove it myself and parked it so it’s fine” in a manner which was not to be argued with, as he obviously knew what he was doing and I did not. My brand new $50,000 vehicle is dirtier than it started at the dealership (not sure what crystal fusion is or what but one would think bird dodo would be in the way ) including bird poop and interior messes up n the floor. As of Friday 10/20/22, the vehicle is being inspected by a licensed neutral professional to insure the repair was done properly as I don’t trust Chuck Olson to tell the truth or even care about their customer after getting the sale. I am paying for this out of pocket and having to rent a car in the meantime. But absolutely no one cared at Chuck Olson. Not our sales person Rob or David or the person who claimed he’d bring it to management.(Mohammad). Not the service department Rick or Matt or anyone. I spoke directly with the “manager” and David who both said they would take care of the situation. Absolutely nothing. No response, nothing. Every sportage is awesome and sold before it’s even made. You have options. Don’t make the same mistake I did. I didn’t think I asked for much. A vehicle I paid for that was clean and safe. I didn’t want anything free or special. Some customer service, follow up and empathy would have changed the situation completely. If I had the ability, I would return the car to Chuck Olson just to get a different dealer. The vehicle is amazing More

By far the worst car shopping experience I have ever had. I reached out to this dealership today to get information on a new minivan that was enroute to their dealership, and was contacted by Michael Orav I reached out to this dealership today to get information on a new minivan that was enroute to their dealership, and was contacted by Michael Oravec. Michael was initially polite, until I asked about any available incentives, at which point he told me “the incentive is that you get to buy the car.” Against my better judgement, my family and I stopped by the dealership to see a comparable used van on their lot. Michael was impolite to both me and my wife and was completely dismissive throughout our experience. He even told me that his manager was irritated that we came into the dealership 45 minutes before they closed. The experience was capped off by him walking away without seeing if we needed any further information and without even saying goodbye. I realize that the car market is a bit cutthroat these days, but that’s no excuse for a complete lack of professionalism and simple manners. Of the three Kia dealerships I’ve been working with on this purchase experience, Michael and Chuck Olsen Kia were by far the worst. Take your business elsewhere! More

I have had my 2019 Kia Niro PHEV at Chuck Olsens for 4 services. Two were warranty related and two were oil changes. The 1st one was for a engine light that was difficult to track down so it took a coupl services. Two were warranty related and two were oil changes. The 1st one was for a engine light that was difficult to track down so it took a couple trips.. This was a relatively new, drivetrain so I understood the challenge. Yet they kept after it and gave me a loaner even though the warranty didn't require that they do that. wice I got the day wrong yet they took my car that day rather than making me reschedule. I felt like they went the extra mile for me. Oil change prices are very reasonable, actually lower than average. They do offer services I consider unnecessary & accept it that I respectfully declined them. Each time the advisor provided a good explanation service done in a timely manner. I have no reservation in recommending them based on my experience thus far. More

I was very disappointed in my initial experience at this dealership service center. We initially brought our PHEV Kia Niro in because the battery had started to die and we needed to jump start the car multi dealership service center. We initially brought our PHEV Kia Niro in because the battery had started to die and we needed to jump start the car multiple times. We were also getting a fault message that the lane camera wasn't working. They recharged the battery and told us that it was fine, and was still under warranty, but that they can't replace it because it "tests out OK". Meanwhile, after we take it home, the car continues to die every time we leave it parked overnight. xxx? I ask my brother to check it out, he installs a simple datalogger, and immediately determines that the battery is completely shot. For you techies out there, it starts at 12 V but immediately drops to below 6 V under load, and the car is apparently poorly designed such that it pulls a lot of power from the 12V battery when the doors are open, so even a few minutes of open doors when the car is off will result in the battery dying and needing a jump start to start the car. (BTW, you'd think the main power battery still having power would prevent this, but no...). After determining beyond a shadow of a doubt that the battery was shot, we brought it back. Guess what, it still passes their diagnostic tests. Really??? So they want us to pay to replace a battery that's still under warranty, even though it's impossible to start the car with the current battery? After complaining to the manager, they agreed to replace the battery at no charge, so I've upgraded the rating accordingly (but still not entirely satisfied that it took so much time and effort to get this issue resolved). Our second negative experience: when we brought our car in with the lane camera fault message, we wrote it up in the online form, and also told Rick (our service rep) that we were seeing that fault message a few minutes after we start the car. We get a call that the car is ready to be picked up, and ask about the fault. Oh, what fault? Somehow he failed to hear us, both in person, and when we wrote it up in the intake form. Is the problem that we are female? Hard to say, but certainly makes you wonder. Based on other reviews we've read, there seems to be a pattern of not listening to or hearing women, or taking advantage of us by recommended unneeded services. When we asked him to take the car for a test drive, lo and behold, the error message popped up again, as we had told him repeatedly. Oh, it looks like you have a problem with your lane cameras, we were now told. Then he sends us a picture of a minor crack in the bumper, and claims that we must have been in an accident so it's not clear whether the warranty will cover the repairs. When he goes to check it, though, it's clear that the part is defective and he tells us it will take over a week to get the replacement part delivered. It would have been nice to know that when we dropped off the car 4 days previously! Once the part was replaced, the lane sensors worked again, and to his credit he did apologize for not listening to us about it. In summary, our issues were eventually addressed, but only with major pushback on our part. More

Alrhough the drive was far, they did a great job helping us as fast as possible. Lovely deal for pricing letting us know what exactly is going on. I only wish for a sheet that i could keep and maybe hang of us as fast as possible. Lovely deal for pricing letting us know what exactly is going on. I only wish for a sheet that i could keep and maybe hang of the deals that we got on our kia’s, like warranty plans. Otherwise, pretty good. Took 3 hours or so to complete everything. No extra mark ups on my deal. More

Yesterday I went to the dealer to test drive the new 2021 Sorento Hybrid. I really liked the car, however, the sale person (Bobby) was not enthusiastic as to even explore what I want and started giving me so Sorento Hybrid. I really liked the car, however, the sale person (Bobby) was not enthusiastic as to even explore what I want and started giving me some nonsense statistics about other brands that I am considering. I really hate when a sale person start knocking down other bands. As if I am not educated and have not researched about other cars. I also asked about trade in value for my car and seen no interest at all to look at my car. Very disappointed and will not buy a car from this place More