Chuck Olson Chevrolet

I used the online appointment scheduler on 7/25, requesting service of my 2008 Express 1500AWD for a Stabilitrak and ABS warning light, I also inquired about installing cruise control on the vehicle requesting service of my 2008 Express 1500AWD for a Stabilitrak and ABS warning light, I also inquired about installing cruise control on the vehicle. The system gave me the option of choosing a time on the 26th, so I chose 9a with an alternate time of 10a. I received no response or confirmation from the service department until the afternoon of the 26th with the following response, "will need to have an car toys install cruise control...call to make an appointment,to do repairs..206-546-4926" Needless to say, I wasn't very impressed with the lack of communication before the scheduled appointment or the laziness in the response - why not pick up the phone and call the customer instead of tasking them? I will however take their advice in the email and take my business elsewhere, if the service department at Chuck Olson Chevrolet can't install something as simple as a cruise control system on their own make of vehicle, I'll look for mechanics that have the skills to do so. More

my experience at chuck olson chevy was great. the staff was honest, curtious, and respectful. i purchased a used truck and they threw in lo/jack and tinted the windows at no extra charge. i looked around a was honest, curtious, and respectful. i purchased a used truck and they threw in lo/jack and tinted the windows at no extra charge. i looked around at other dealerships before i settled on chuck olson, but the next time i decide to purchase a vehicle. they will be my first stop. i've already recommended them to friends and will continue to do so in the future. More

We brought our daughters car in for service and wetr greeted warmly. They listened to our concerns and were very confident in dealing with the problems. I would highly recommend this dealership for any greeted warmly. They listened to our concerns and were very confident in dealing with the problems. I would highly recommend this dealership for any service work on any vehicle. As a parent living 1800 miles away, I am confident our daughter will be treated fairly and honestly. More

I think Trust plays a large part in purchasing a car and I have not been disappointed in this category. I bought my first KIA at Olson Chevrolet in 2005 and, over the years, they have taken good care of the I have not been disappointed in this category. I bought my first KIA at Olson Chevrolet in 2005 and, over the years, they have taken good care of the servicing and repairs to my vehicle. I have always been very satisfied with the way I have been treated and the general friendliness from all the people that I have dealt with over the years. Therefore it made sense to go back to Olson Chevrolet for my next vehicle, the 2011 KIA. More

I've been a customer of Chuck Olson's for about 20 years. They have always treated me with the upmost respect and given me the best deals out there. Doing business with Scott is always a pleasant experience They have always treated me with the upmost respect and given me the best deals out there. Doing business with Scott is always a pleasant experience and he continues to show his knowledge of the Chevy brand. Overall, I am continually pleased with the sales and service department and I will continue to be a customer of Chuck Olson Chevrolet. More

I brought my 2008 Silverado in there to get a new actuator for the door lock installed and for some reason they couldn't figure out how to put the door panel back on correctly. After 2 appointments actuator for the door lock installed and for some reason they couldn't figure out how to put the door panel back on correctly. After 2 appointments they still couldn't figure out why there was a one inch gap from the panel to the window instead of being flush like it was suppose to be. The tech actually told me that's the way it was suppose to be! HA HA. After hearing that I decided that he they were incompetent and took it to another dealer,where they fixed it in 20 minutes and discovered that the tech from Chuck Olson broke one of the panel pieces and and stretched the door lock cable. So now the panel has a rattle that I can't seem to make stop.. Good thing I got the LTZ with the Bose sound system so I don't have to hear it. I don't remember the techs name but he had a beard and looked homeless. More

On 3/11/04 I visited the Chuck Olson Chevrolet in Seattle as <br>a result of a deceptive advertising placed in Seattle Times <br>and the information provided by their sales staff.<br><br>A week before, I cal as <br>a result of a deceptive advertising placed in Seattle Times <br>and the information provided by their sales staff.<br><br>A week before, I called this dealer based on an add placed <br>in Seattle Times for a 2001 GMC Yukon XL for $18,900 (I <br>still have the copy). The salesman I talked to was Paul. <br>He answered me all the possible questions I asked about the <br>car, confirmed the price and said it is leather interior, <br>dark grey metallic.<br><br>On 3/10/04 I called again this dealer, I asked if the car is <br>still available and confirmed the price. My mistake is that <br>I forgot to take the name of the person again.<br><br>I made arrangements for baby sitting, took time off work, <br>called my wife to come from Issaquah where we live, all this <br>driving in Seattle at the peak hour, only to find out, after <br>seeing the car that the price listed is not the correct one <br>and that the price is actually 10k higher. This is mockery <br>at its worst and it doesn’t fit well with any business.<br><br>Other businesses, even smaller than this dealer, in similar <br>situations, and if a genuine mistake was made, accept a <br>short term loss vs. long term benefit. If Seattle Times <br>made a mistake, then they should pay for their mistakes. In <br>this case, the dealer should notify the buyers right away <br>about a typo mistake. A week is plenty of time to notice <br>this, especially with the number of inquiries this type of <br>error would generate.<br><br>I was hoping the manager, Mr. Olson would understand the <br>situation and honor what the dealer was advertising. I <br>talked to him on the phone on 3/11/04 but he did not want to <br>honor the advertised price. He prefers to continue <br>misleading buyers to the dealership with phony lures.<br><br>The description of the car was made by a specialist in the <br>field who understand the relationship between price and the <br>car they describe. The accurate description and price <br>advertised was confirmed twice by two different sales people <br>a week apart.<br><br>Under the circumstances, the explanation provided by the <br>manager does not "hold water". He is saying that a <br>different GMC Yukon, same year, of lesser value was sold for that price. How could 2 cars, from the same year vary by $10,000?<br><br>The salesmen searched for the car in both situations based <br>on the price. Somebody in the field, from a Chevrolet <br>dealer, selling Chevrolet cars for a living can not make a <br>$10,000 error on the price, repeated twice, by 2 salesmen, a <br>week apart.<br><br><br>It is the worst experience I had with a dealer in my life. <br>On top of this, the manager did not honor the advertised <br>price. The fact that 2 salesmen and the manager where <br>involved made me believe that this deceptive advertising was <br>made on purpose with the training from the top. At least <br>all the evidence and circumstances lead to that conclusion.<br><br>My phone number during the day is<br><br>206-667-5924 (work)<br>425-222-3867 (home)<br>425-260-4781 (cell)<br> More