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Chuck Nicholson GMC Mazda

Dover, OH

4.8
1,270 Reviews

135 W Broadway St

Dover, OH

44622

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Showing 1,270 reviews

February 02, 2020

Wait time. Had an 8:30a appt. to replace the front grille. Was not completed until 10:30....seemed like a long time for what was being done. More

by MTAKACS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Penrod
Feb 03, 2020 -

Chuck Nicholson GMC Mazda responded

MTAKACS0, thank you for taking the time to provide feedback about your visit to our Service department. We are very sorry that you felt the wait time was extensive for the service being done. This particular repair averages about 1.8 hours. We did our best to ensure a timely repair without sacrificing quality. If you would like to talk about it, please give us a call at (330) 343-7781 and ask for Service Manager Randy Hill. Thanks!

January 30, 2020

I worked with John and Kevin and was very pleased with the respect I received from the moment I walked through the door. I went to the dealership without my husband because our work schedules don't coinci More

by Bewitched
Recommend Dealer
Yes
Employees Worked With
Doug Moore, Kevin Jamiel, Doug Alsept, John Berry
Feb 03, 2020 -

Chuck Nicholson GMC Mazda responded

Bewitched, thank you for leaving us such awesome feedback! We are pleased to know that our team was able to help you find the right vehicle, and more importantly, that you felt valued. You are! Your 100% satisfaction will always be our #1 priority. We thank you for placing your trust in us. We will never take that for granted!

January 28, 2020

I always receive prompt, friendly service at Chuck Nicholson’s . I am always treated as a valued customer. I will continue to recommend them to family and friends. More

by KATHLEEN.CLOUGH
Recommend Dealer
Yes
Employees Worked With
Greg Carr, Lee Pederson
Feb 03, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the excellent rating, Kathleen! We appreciate that!

January 28, 2020

I was a bit skeptical at the solution to my problem with noise while going over bumps but so far the noise is completely gone. I appreciated the updates during the service as well. More

by bluebottle7
Recommend Dealer
Yes
Employees Worked With
Jim Toland
Feb 03, 2020 -

Chuck Nicholson GMC Mazda responded

bluebottle7, thank you so much for your feedback. It was a pleasure to work for you! If you have any additional questions or concerns, please reach out to us! We appreciate your business!

January 27, 2020

Joe helped us find the perfect family car and he was really nice to deal with! Not pushy! We absolutely love our GMC Terrain! Thank you Joe Pernod and Doug Alsept of Chuck Nicholson! More

by Stacedeitrick
Recommend Dealer
Yes
Employees Worked With
Doug Alsept, Joe Penrod
Feb 03, 2020 -

Chuck Nicholson GMC Mazda responded

Stacedeitrick, thank you for taking the time to review your experience with us here at Chuck Nicholson GMC. We are so glad to hear that Joe and Doug were so helpful in making your experience here a great one! Thank you so much for your business and we hope that you enjoy your Terrain!

January 26, 2020

Joe was great! Very easy to work with and super responsive over phone/email. He made sure everything was ready when I showed up. He even climbed into the third row seating for me! The rest of the C More

by Polymerpam
Recommend Dealer
Yes
Employees Worked With
Doug Moore, Doug Alsept, Joe Penrod
Feb 03, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the positive review, Polymerpam! We appreciate your patronage and it was a pleasure being able to help you find the right vehicle! Service after the sale is really important to us and we're open late twice a week to serve you better. Thanks again and congratulations on your beautiful new Mazda!

January 26, 2020

Service was honest and sufficient as expected for a used car is. I have no further comments regarding a simple used automobile sale sold as is. More

by paul.bunting1952
Recommend Dealer
Yes
Employees Worked With
Doug Moore, Doug Alsept, Joe Penrod
Feb 03, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for your review, Paul! Much appreciated!

January 25, 2020

Oil change, battery test, adjust lights We love this dealership, everyone couldn’t be any nicer. We have only purchased our vehicles here for the last 30 years, we have never been disappoint More

by RDNKHOST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of names of servicemen , Bill Hodous
Feb 03, 2020 -

Chuck Nicholson GMC Mazda responded

RDNKHOST, we are incredibly grateful that you took the time out to leave us this review! We think of you as family, and while we sincerely appreciate your praise, it's people like you that make our jobs wonderful. Thank you for your loyalty. We look forward to serving you in the many years to come. :)

January 21, 2020

Very helpful in solving a transmission issue, kept me informed and serviced the p-up with oil change. Transmission tech listened intently to my issues. More

by rtruck200826@aol.com
Recommend Dealer
Yes
Employees Worked With
Transmission tech, 5 stars., Jim Toland, Lee Pederson
Feb 03, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you so much for the positive review! We strive to deliver an excellent experience and are glad you found this to be the case during your visit! Do reach out to us if you need anything or have any questions. Thank you for your business!

January 20, 2020

I could not be more pleased with the service I got at Chuck Nicholoson! The staff were great to be around and very helpful. Very low pressure sales with Joe Penrod, hands down the most straight forward m More

by Steven
Recommend Dealer
Yes
Employees Worked With
Doug Moore, Kevin Jamiel, Doug Alsept
Jan 21, 2020 -

Chuck Nicholson GMC Mazda responded

Steven, thank you for taking time out of your day to leave us feedback about your recent visit! We are happy that you found our team to be friendly and helpful. Joe is pretty great and we count ourselves lucky! We thank you for your business and look forward to serving you again!

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