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Chuck Nicholson GMC Mazda

Dover, OH

4.8
1,270 Reviews

135 W Broadway St

Dover, OH

44622

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Showing 1,270 reviews

November 17, 2020

Great service and customer care. They were timely in getting the repair done. I asked for them to check some other concerns I had and they did not hesitate to fit it in. More

by Mjs0927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Toland
Nov 19, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the 5* review! We're happy that we were able to get your vehicle serviced in a timely and convenient manner! At Chuck Nicholson GMC Mazda, we're happy to help with ANY of your questions or service needs!

November 05, 2020

Joe Penrod and Doug Moore were so helpful and made the process of leasing my car completely painless. They guided me to the perfect next vehicle for me, and answered all of my questions completely. They a More

by hartmanxhs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Moore, Doug Alsept, Joe Penrod
Nov 06, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the 5* review! We're happy that you find your car buying experience with us, painless and hassle free. As a member of the Chuck Nicholson Family, it's important to us that you feel welcome from the moment you walk through our doors, that you're comfortable throughout the buying process, and that once you leave, you're excited to come back and see us again. We haven't succeeded if you're not satisfied! That's just a small part of the Chuck Nicholson Advantage!

November 04, 2020

This is the third truck that we purchased from John Berry. We appreciate his working with us. Service department quickly worked me in for a check the engine alert. More

by MYRNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Moore, Doug Alsept, John Berry, Jim Toland
Nov 05, 2020 -

Chuck Nicholson GMC Mazda responded

Thanks for the 5* review, Myrna, and thanks for being a loyal customer and member of the Chuck Nicholson family! We all appreciate the trust that you put in us, and remember, we're here to assist with any and all of your vehicle needs! Be sure to stop in and let us know how much you love your new Sierra the next time you're in the area!

October 31, 2020

Since I moved into the area in 1994, I have purchased 4 vehicles, all from Nicholson's. During that time, I have trusted them with all of the service work on my vehicles. The quality of their service keeps More

by SPOWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Toland
Nov 02, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the 5* review and for being a loyal customer for the past 26 years! We appreciate and value you as a member of our Chuck Nicholson family! Trust is a huge part of building a successful relationship, and at Chuck Nicholson GMC Mazda, we build that trust by treating both you and your vehicle with respect, being transparent with our pricing, and suggesting the services required to keep your vehicle in top working order. Thank you for entrusting your vehicle to us!

October 30, 2020

Will be able to answer the question after I have drove the truck a while. So far so good but time will tell me if all is good. More

by BUDDYMCCOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Alsept, Randy Hill
Nov 02, 2020 -

Chuck Nicholson GMC Mazda responded

Hi Buddy! Thanks for the 5* review and for trusting us to service your vehicle! It's important to us that you feel 100% comfortable that our service department did an excellent job, because if you're not satisfied with the quality of our work, then we're not satisfied either!

October 27, 2020

Very friendly staff, got my car in & out quickly, was given a loaner car to use while my car was being worked on so I could go to work More

by TamiWalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Miller
Oct 28, 2020 -

Chuck Nicholson GMC Mazda responded

Thanks for the positive review, Tami! We really appreciate it! Let us know how we can be better next time, to earn your 5* review!

October 27, 2020

Joe was so helpful and amazing in finding the perfect car for my family ! He listened to everything I had to say and made sure he answered all of my questions ! More

by Kharrold23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Jamiel, Doug Alsept, Joe Penrod, Greg Carr
Oct 28, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the 5* review! We appreciate your trust to take care of your auto buying needs! At Chuck Nicholson GMC Mazda, we treat our customers like family; we're transparent with our pricing, we strive to maintain a no pressure sales process, and we do everything we can to make sure you feel comfortable and welcome. Because YOUR satisfaction determines OUR success!

October 22, 2020

Professional, prompt, and courteous service as always. The advisor was very knowledgeable, and the technician did a fantastic job. All around great experience. Highly recommend! More

by immelerik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Moore, Bill Hodous, Kevin Jamiel, Randy Hill, Jim Toland
October 19, 2020

Love this dealership!! Everyone is always so nice and helpful, and gets the job done at a timely manner, and I always deal with Joe Penrod as my salesman, and he is so friendly and very efficient!!!! More

by SUEHAIRCUT81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Moore, Doug Alsept, Randy Hill, Joe Penrod
Oct 20, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the 5* review! We all appreciate the kind words, and we are very pleased that we were able to live up to your expectations! Our success here at Chuck Nicholson GMC Mazda, depends on your satisfaction. It's important that you're comfortable with us, and excited to come back and see us again and again! We're happy to have you as a part of the Chuck Nicholson family!

October 14, 2020

My appointment times are always met. I have a great sales guy whom always checks in with me to be sure I’m not in need of anything. Gregg Carr has basically worked with me on my service of my truck. He lives More

by GENEGALBREATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Alsept, Ted Mast, Jim Toland, Greg Carr
Oct 15, 2020 -

Chuck Nicholson GMC Mazda responded

Thanks for the positive review! We appreciate you trusting us to service your vehicle. At Chuck Nicholson GMC Mazda, you'll always receive great service after the sale, because you and your vehicle are important to us. That's part of the Chuck Nicholson Advantage!

Oct 15, 2020 -

GENEGALBREATH responded

I only have one thing I would like to see change on my next purchase. In 2010 I was given 4 free oil changes on my new truck. In 2013 I believe was given 4 free oil changes. In 2015 it went down to 3 free. In 2017 it went to 2 and with my 2019 it went to 1 free oil change. I would like to know if this is going to change when I purchase a 2021 which my be in my future? Am I going to get zero or maybe 3 or 4 like I believe it should be.

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