Chuck Nash Chevrolet Buick GMC

horrible experience with service department My 2009 Cadillac DTS broke down by chuck nash I had my car towed to chuck Nash for service they informed me they could not look at it that day but wou My 2009 Cadillac DTS broke down by chuck nash I had my car towed to chuck Nash for service they informed me they could not look at it that day but would look at it tomorrow. 95.00 fee for opening the hood. I had to get a rental car and that was another disaster since I live 6 hours away and had to get back home for a real estate closing the next morning. When I got the quote the next day for the repair I was told 780,00 for the transmission hose and fitting. Since I had recently just had the same repair to another Cadillac I own and paid 166 for it I decided to have the car towed back home and have it fixed locally. I paid the 95 fee and had the car towed back and fixed with my local mechanic for 140 since the only thing wrong was a. Clip had come off and just needed to be replaced along with the transmission fluid. Seems to me that chuck Nash was ripping me off and I just wanted other people to know before they get sucked into this. They took advantage of my situation since I was broke down and far from home thought I would just pay their ridiculous fee to repair my car More

Horrible Customer Service Customer Service is hugely lacking. Truck has been in and out of the shop more times than I can remember with no final resolution. I would never rec Customer Service is hugely lacking. Truck has been in and out of the shop more times than I can remember with no final resolution. I would never recommend anyone to buy a vehicle here. More

Picking Up License Plates & Registration Gil Pedraza, my salesman was again very courteous and accommodating. He is an awesome sales person. he is willing to help with any ones needs He let Gil Pedraza, my salesman was again very courteous and accommodating. He is an awesome sales person. he is willing to help with any ones needs He let me know again if anything comes up that I have a question on just call him. He will be glad to help. More

Ripoff Chuck Nash dealership Took car in for airbag light. They decided on their own to check everything else on car. Claimed it had a leaking master cylinder into booster pump. Took car in for airbag light. They decided on their own to check everything else on car. Claimed it had a leaking master cylinder into booster pump. Wanted $800 plus to fix it. I opted to have a second opinion done with another mechanic. No leak or problem found. Chuck Nash fabricated a problem to rip me off. More

Swapped tailgate The tailgate on the truck I agreed to purchase had been stolen but they conveniently forgot tell me before I got there. They swapped the tailgate for The tailgate on the truck I agreed to purchase had been stolen but they conveniently forgot tell me before I got there. They swapped the tailgate for one that was from a totally different truck. It also had a scratch on the paint and on the oval ...AND one logo was totally missing, and the camera wasn't working!!! After I questioned them, they still didn't tell me...offered $150 credit for paint! HUH?!!! More

recall, made appointment to have part replaced .. I had a recall for the front passenger airbag on my truck. I stopped in on Tuesday morning, set up an appointment for it to be replaced Friday afterno I had a recall for the front passenger airbag on my truck. I stopped in on Tuesday morning, set up an appointment for it to be replaced Friday afternoon. I arrived a few minutes early and went to the lobby to wait the 4 hours I was quoted for replacement when I set the appointment. an hour later the rep, Ms K Reyes came to get me because they were "done" with it. I was excited it was so fast and made I commented this to Ms Karina R. she then tells me they would call me once the airbag came in so I could set up another appointment. I had to take a day off work for this, I don't get paid if I'm not at work. I now had to take a 2nd day off, also without pay. I told Karina Reyes that I was not happy. when I asked why the didn't have an airbag for me knowing that's what needed replaced, she had no answer. I asked to speak to her manager, who was on lunch break I went home, called the dealership, asked to speak to service manager. he was "unavailable". I left a voicemail asking him to contact me so we could discuss this. it has now been 2 weeks and no one has called me back I went to another dealership in the area. I explained what happened. they set up an appointment and when I made the appointment, they swapped the deadly airbag I would never recommend Chuck Nash Chevy in San Marcos, tx for anything, sales nor repair More

Smooth Transmission Made an appointment last week to get my transmission checked with customer care. Came in Thursday and got my silverado back today. Frank the service m Made an appointment last week to get my transmission checked with customer care. Came in Thursday and got my silverado back today. Frank the service manager was able to get everything covered with warranty, and I got a free car wash. Highly recommend, very friendly and efficient. More

Most Incompentent Service Department in Texas I had a warranty issue with a 2016 GMC 3500HD Denali. They diagnosed, and of course didn't have the part required. Scheduled service for today 8/30/16 I had a warranty issue with a 2016 GMC 3500HD Denali. They diagnosed, and of course didn't have the part required. Scheduled service for today 8/30/16. I arrived and confirmed they had the part, which of course they "did". After 2 hours and 15 minutes of waiting, I was just informed that they DID NOT have the part. Of course they've already dismantled my truck, and now I have to wait for them to put it back together. Is the service manager completely incompetent? Why would you tear apart a vehicle without first verifying the part was available. DONT GO TO CHUCK NASH FOR ANYTHING. More

Bad customer service! I recently bought a used truck from Chuck Nash in San Marcos on March 6th. I drove from North Round Rock, and I spent $30000 and about 8 hours on ge I recently bought a used truck from Chuck Nash in San Marcos on March 6th. I drove from North Round Rock, and I spent $30000 and about 8 hours on getting this Dodge 2500. It is an absolutely beautiful truck. So what's the problem? It has a leak on the back windshield. With all the rain we have had lately my back seat, and the storage well underneath fills up with water. I was informed by the salesman who sold me the truck, that I would need to bring it in, and they would give me a loaner. So now I need to spend my time, and gas money to take care of an issue that should never been there in the 1st place when they sold me said $30000 truck. I informed the salesman by text that they should send a driver with a loaner out to my place here in North Round Rock, swap trucks, fix my truck, and then return it to me when it's fixed. Folks please don't get me wrong I love my new truck, but put yourself in my shoes and I'm sure anyone who has bought a $30000 would be pretty livid. As I type this, I'm taking my truck to the nearest Dodge dealership where I will most likely be vehicle-less for the day, and most likely have to rent a car for work on Monday, as I was informed by dodge service that even though it was under warranty, they probably wont get to it today because they usually only have the oil change folks in on Saturday. This has not been the experience that I would expect from a major dealership selling me a $30000 truck. More

I traded my BMW Z3 in on a VW Jetta Sportwagen TDI on April 6, 2013. David Johnson was a pleasure to do business with. Although they did not give me what KBB and NADA said the BMW was worth on a trade April 6, 2013. David Johnson was a pleasure to do business with. Although they did not give me what KBB and NADA said the BMW was worth on a trade in, I think the final deal was fair. The owner's manual was missing from the VW. David said he would contact the previous owner and/or get me one from VW. So far, this has not happened and he has not returned my calls. Once you're out the door, I guess you may be S.O.L.; I'll update this if they actually deliver as promised. More