Chuck Nash Chevrolet Buick GMC

I bought a used Encore from Chuck Nash San Marcos. I bought it less then 6 months ago and have already been back too many times for repairs. They changed the brakes before I bought it and forgot to put bought it less then 6 months ago and have already been back too many times for repairs. They changed the brakes before I bought it and forgot to put grease. They said it "should" be ok. They didn't think they were damaged. Not to promising. They also chipped my paint and covered it up with what looks like paint that doesn't match, and didn't care. The service rep who helped me had an I don't care attitude. I took it back for an oil change. Car is running rough. Buzzing sound coming from dash. They think it may be transmission going out. Made arrangements to take it back. Two days later check engine light on, squeeling, and won't stay running. This time the service rep is GREAT! I know he knows how frustrated I am. I am paying so much for a new to me car, working two jobs and having to deal with all this together with having to buy a new battery because the car left me stranded. Needless to say I regret my decision to have bought a car from them. Got a call. Corrosion in the engine. Looks as if maybe this car was in a flood. I asked for them to wait and give me quote before doing work. I received a call saying repairs are done. Wait a minute, I have so many questions. If corrosion is in there and it already caused something to break, damage a coil thingy and my plugs and some. Corrosion already through the engine. Just an accident waiting to happen. More damage will show. I don't like the answers they give me telling me that just the way it is, or they do that sometime. I know there is more corrosion. It's already moved through damaging some things. Did they automagically get it rid of it out of the whole engine? Now I have to take it somewhere else to see so I can take it back to them and prove my case. I am a single mom working two jobs. This is the last thing I need. I guess it will be a call to Mr. Chuck Nash. More

Ron, Mark, and Chuck made the process of buying a new car seamless from the moment I arrived at the dealership. From the initial test drive to signing the paperwork, everyone was friendly and helpful. I am a seamless from the moment I arrived at the dealership. From the initial test drive to signing the paperwork, everyone was friendly and helpful. I am a repeat customer and felt very comfortable buying at Chuck Nash again. Thanks! More

I went in there and bought a used car over a week ago still waiting for a tire sensor.i was told they would deliver it.then they said they didn’t have a drive so I drove an hour to the dealership and the still waiting for a tire sensor.i was told they would deliver it.then they said they didn’t have a drive so I drove an hour to the dealership and they stalled me for three hours trying to fix it last minute than my salesman goes home,the tech working on the car goes home and they knowingly give me a unfixed car also the day I bought the car there was two keys now there is only one the manager Amy didn’t seem to care or fix the problem either I wouldn’t recommend or buy another car from them again More

I live in Iowa and saw a truck on Chuck Nash's San Marcos website that caught my eye. They had several pictures on their website but no closeups (other than the interior). I talked to the salesperson and tol website that caught my eye. They had several pictures on their website but no closeups (other than the interior). I talked to the salesperson and told them that I would be flying down to pick it up and driving 20+ hours home and asked if there were any mechanical issues or dents/dings that I should know about and they assured me it was in great shape other than a little repair on a seat. So I flew down to pick it up. They did have someone pick me up at the airport, which was nice. When I got to the dealership they showed me the truck and it appeared to be in good shape except for a black wet and sticky spot (the truck was black too) about 1/4 inch by 3 inches on the side of the back quarter panel. When I pointed it out to the salesperson they said they had a big storm blow through and it was just tree sap. I thought about having them wash it again but I wanted to get on the road and knew I would be washing it after I got home as it would be dirty from the drive -- BIG MISTAKE taking him at his word. it was very busy and their finance guy was backed up so I gave them a $45,000+ check and signed some papers and hit the road and they said they would mail me my paperwork. I got home the next day and washed the truck and the glob washed off to expose a big scratch in the back quarter panel that was into the gel coat. They had put touch-up paint on it before I got there and it hadn't dried yet. I sent a picture to my salesman (who told me it was tree sap the day before) and he said that he would talk to the used car sales manager. He then called me back and said that they discounted the price to account for that. I asked him why they tried to cover it up instead of pointing it out and explaining it to me. He said they subcontract their prep work and they must have done it (but it was still wet paint when i picked it up????). So I spent $45,000+ on a vehicle and another $945 to have the scratch repaired and quarter panel repainted. And they said there is nothing they would do to offset the cost. I AM NOT A SATISFIED CUSTOMER! I would caution anybody who is buying a vehicle from Chuck Nash Auto Group if you are from out of state. Have them send you closeup pictures of the exterior of the vehicle before you make plans to travel down and buy one from them. I learned a $945 lesson. More

Terrain service Good scheduling options for service, Prompt attention when arriving. Advised of recall service (software). Great performance on servicing Terrain. G Good scheduling options for service, Prompt attention when arriving. Advised of recall service (software). Great performance on servicing Terrain. Great pricing for work performed. Excellent in all areas of performance. More

Poor Service from the service dept. I am very disappointed by the poor customer service received from Chuck Nash service department yesterday. The service rep was very unpleasant to work I am very disappointed by the poor customer service received from Chuck Nash service department yesterday. The service rep was very unpleasant to work with, I know they are overwhelmed and overworked but I am your customer and I can choose to go any where else to get my car fixed but I choose Chuck Nash (for the last time). I was told I would be able to get a loaner since the repairs would take 3-4 days. When I arrived, I was informed there were no loaners available of course I was upset, the service rep told me he was going to double check and make sure there were none available. When he returned he told me “we have a loaner that we were holding for a customer that has been waiting for a week, but I guess we will give it to you”. Really “you guess you will give it to me” I am going to pay Chuck Nash $2,500 to get my vehicle fixed and you “guess” I can use the loaner. The only reason I left my car there was because they had already started working on it. I have bought a couple of vehicles from them and Patrick from the sales team went above and beyond to get what we wanted. I have been pre-approved for my third vehicle but after yesterday I will not be purchasing from them again. The only reason I bought from them the last two times is because I have a family member that works for them. If they can treat me that way I can only imagine how others are being treated. More

Bad Times At The Nash Royale Just got back from another bad experience at Chuck Nash. Been trying to get my car fixed since April and every time it's a different person every time Just got back from another bad experience at Chuck Nash. Been trying to get my car fixed since April and every time it's a different person every time, but they same run-around. Except last time I dealt with the xxx. customer service manager. When my check engine light came on(again) I sent him an e-mail and heard nothing back. I bring my car in 3 weeks later and he had no idea who I was or what was going on. They just want my warranty to expire on the part so they don't have to replace it for free. If you have anything wrong with your car DO NOT GO HERE!! More

Poor service We paid $311 for them to charge ac. The receipt shows they tested it for leaks but next day no ac. When we called no one had a solution other than to We paid $311 for them to charge ac. The receipt shows they tested it for leaks but next day no ac. When we called no one had a solution other than to pay more money to have it changed again! Looking for an honest mechanic currently. More

Great service Bought my 2nd vehicle here great service , Very knowledgeable, Great atmosphere I would recommend to a new buyer to come by, Very pleased with my p Bought my 2nd vehicle here great service , Very knowledgeable, Great atmosphere I would recommend to a new buyer to come by, Very pleased with my purchase More

great service, prompt info Communication was top notch. Calls to assure we where on the same page. Friendly service from all concerned. All questions answered with knowledge. Gr Communication was top notch. Calls to assure we where on the same page. Friendly service from all concerned. All questions answered with knowledge. Great experience. More