Chuck Hutton Chevrolet

I should have read the reviews first... I was solicited by Chuck Hutton Chevrolet by mail to bring vehicle in to address a safety recall. I scheduled an appointment for the work and additional service. $ by Chuck Hutton Chevrolet by mail to bring vehicle in to address a safety recall. I scheduled an appointment for the work and additional service. $1,200 in additional service was completed, but, recall work was not. I was told the part was not available (even after scheduling the recall work in advance) and that I would be called when it was. After more than a month I tried to contact the service department, but, could not contact anybody, voicemails were not responded to. Finally, I had to resort to calling the national Chevrolet customer service number to schedule a second trip to the Chuck Hutton to have a safety flaw in the Chevrolet designed vehicle addressed. This took way too much effort to address an issue Chevrolet was legally responsible for. I spent a lot of time trying to get the issue resolved, had to arrange to be picked up and dropped off at the dealer on two occasions and was without a vehicle for two days. More

If I could give you zero stars that is what you will get. Not only did we spend $4,000, kept the truck for 3 weeks and 6 days, and we still have the same code and now the code means I need something else. I Not only did we spend $4,000, kept the truck for 3 weeks and 6 days, and we still have the same code and now the code means I need something else. I wouldn’t let you repair a hot wheel car for me. Poor customer and Poor communication! More

Poor Communications Made an appointment with Amanda to have rain sensor repaired on 2017 Tahoe. Left car on Tuesday morning. Amanda said it could possibly be Weds before Made an appointment with Amanda to have rain sensor repaired on 2017 Tahoe. Left car on Tuesday morning. Amanda said it could possibly be Weds before it was ready but she would let us know. Heard nothing else on Tuesday. Called at 1:00 on Weds to check status. Service Dept did not answer so left message for Amanda. Called back at 3:30 as no one had returned call and we needed the car. Again no answer in Service Dept so left another message. Waited until 4:15 still with no call back. Went to dealership to get car repaired or not as we needed to get it before they closed. Walked into Service Dept and immediately saw Amanda coming out of her area. She recognized me and said...Oh we haven’t started on your car yet... Saw some Service Advisors just sitting waiting for the end of the day but yet nobody had time to make a 60 second return phone call?.?? Will not be back to this dealership. The least any business can do is communicate with customers. That cost them absolutely nothing. More

I called in and spoke with Diedra, I explained the problem to her, she said that I needed to have my computer flashed/reset. After that they would do a diagnostic to see why the Theft Alarm went off i problem to her, she said that I needed to have my computer flashed/reset. After that they would do a diagnostic to see why the Theft Alarm went off in the 1st place and I would know what's wrong and what to fix. When I get there Angela tells me call center people don't know what they talking about and I need to do a diagnostic 1st and then let them tell me what's wrong. Well there was no diagnostic done, I was given an estimate for a NEW IGNITION LOCK CYLINDER, CODE, KEY and if needed a NEW BCM. When I asked to have this work explained... Angela says in order to do anything they have to get the car to start and these are POSSIBLY the 1st steps. The 1st problem among many is I asked to have specific work done on my car and was told "NO", there was no diagnostic done at all and I had to pay $143 and some change to get my car back plus another $80 for the tow and $140 for some one else to do what I brought it to you to do. At the end of this ordeal I am completely unsatisfied with the service and customer service representative I had to deal with, I spent $450 on something that would have only cost me half that. I personally feel like I was robbed and taken advantage of. I payed you/ your company $143 in this time of little income due to this CORONAVIRUS, and you did not supply good service to me or on my 2005 Chevy Malibu. So Thanks but NO THANKS!!! Very Unsatisfied Customer RaMicca Shannon More