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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
881 Reviews

881 Reviews of Chuck Anderson Ford - Service Center

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November 07, 2018

Oil change and alignent Took our 2013 escape in for oil change and alignment. The mechanics striped lug nuts trying to get tires off and then wanted to charge us $100/set and More

by Tracy67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Moorhead
Nov 07, 2018 -

Chuck Anderson Ford responded

Hi Tracy! Thanks for leaving your feedback. The lugnut issue has become a common re-occurrence. Manufacturers use a steel center in the lug nut that has the threads to attach to the studs, while the 'cap' is made out of aluminum. When the steel corrodes, it forces the aluminum cap to expand, changing it from a 21mm size, to slightly larger. Ford and General Motors are both involved in a class action lawsuit at the moment regarding this very issue. I apologize for the inconvenience but I am glad to see that the problem lies with Ford Motor Company and not Chuck Anderson Ford. You can Google "Ford lugnut class action lawsuit" for more information and to see if you qualify to be a part of the process! If there's anything we need to do in order for you to join, please contact Nick Anderson at nick.anderson@chuckanderson.com

November 04, 2018

Quick service Was quick and easy. I had my two boys with me and it wasn't very long even for them to sit there and wait. We where there between half hour to an hour More

by JESSICALOVE8903
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Nov 05, 2018 -

Chuck Anderson Ford responded

Jessica, thanks for the great feedback! Your boys were very well behaved!

November 02, 2018

Fix a Ford Camera got fixed and done. But need to tell customers about copay on a warranty issue. A little frustrated when they said $109.00 please. I said what. More

by BPATZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Woomer, Cody Schneiter
Nov 02, 2018 -

Chuck Anderson Ford responded

Thanks for the review. Unfortunately the extended service contract you purchased through Ford Motor Company dictates your deductible. You have a beautiful truck!

Nov 02, 2018 -

BPATZ responded

Unfortunately I disagree with that. Not telling you how to do your job. It’s called some people forget and don’t remember what they bought from you. But a Ford vehicle from a dealer ship they trust. Just saying hey sir/ mam I’d like to bring it to your attion you have a deductible. Sticker shock. But there is other Ford dealerships in KC. But I choose Chuck Anderson Ford.

Nov 02, 2018 -

Chuck Anderson Ford responded

I apologize for the misconception. We will have it added to your account profile page to remind you when making an appointment in the future! We appreciate your continued business!

November 02, 2018

Totally satisfied Best place I know of , always friendly always get the job done the way you want it done. And this wasn't the only time I've been going there for 29 ye More

by T-bird guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moorhead
Nov 02, 2018 -

Chuck Anderson Ford responded

Thanks for the continues business!

November 02, 2018

Great service! Getting the oil changed and tires rotated was a very pleasant experience. The staff was very friendly and explained everything in detail what was done More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Rene Sisk
Nov 02, 2018 -

Chuck Anderson Ford responded

Thanks for the awesome feedback on our service area!

October 30, 2018

Recall Service Excellent service. Heather was fantastic from help scheduling, calling to confirm appt the day before and her follow up.call to check on satisfaction More

by Pathe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Oct 30, 2018 -

Chuck Anderson Ford responded

Thanks for the great review!

October 30, 2018

Service fine/Service policy worthless. Fuel valve replaced that was sticking. Service people were fine. Issue is with a service policy that was sold to me as "basically bumper to bumper" ev More

by MABANDIT63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter
Oct 30, 2018 -

Chuck Anderson Ford responded

Thanks for leaving us your feedback! Nick doesn't have any knowledge of this issue, please email him at: nick.anderson@chuckanderson.com and he will be more than happy to help you out!

October 30, 2018

Service and warranty work As always all the people at Chuck Anderson go above and beyond to make sure everything is spot on. From sales to service to warranty work. They get th More

by Warren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Woomer, Cody Schneiter, Dave Moorhead
Oct 30, 2018 -

Chuck Anderson Ford responded

Thanks for the kind words Warren! We hope your truck is back running how it should!

October 30, 2018

Great folks to work with Every one in the servuce dept and the office are pleasent and helpful would recomend them and anytime they are always trying you help and are courteou More

by Body works
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Dave Moorhead, Katy Davis
Oct 30, 2018 -

Chuck Anderson Ford responded

Thanks for the great feedback!

October 28, 2018

Oil change Great service! Dave was friendly and the mechanic was quick. I did not have to wait to long before my car was done. Good job. More

by JOEMESSINAII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Oct 29, 2018 -

Chuck Anderson Ford responded

We're glad we were able to get you in and out in a timely manner! Thanks for the feedback!

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