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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
881 Reviews

881 Reviews of Chuck Anderson Ford - Service Center

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April 12, 2019

Great service! Would highly recommend this company for service to friends and family in the future. Advisors kind and professional, technicians knowledgeable and com More

by Romines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Apr 15, 2019 -

Chuck Anderson Ford responded

Thanks for the awesome feedback! We look forward to your next service!

April 04, 2019

Completely satisfied From start to finish everyone that I dealt with at the dealership went above and beyond what was necessary to get the job done. They kept me updated o More

by jerihart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2019 -

Chuck Anderson Ford responded

Thanks for the great review over your recent service visit! Look forward to seeing you next time!

March 30, 2019

Safety concern I originally came in for an oil change and asked for a service person to look at my seatbelt, that had gotten crushed while folding the back seat down More

by Fordworker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Schneiter
Mar 31, 2019 -

Chuck Anderson Ford responded

Hi Fordworker, factory warranties and extended service contracts cover expenses that are due to manufacturer defects or parts breaking due to use, not wear and tear. For example, if your radio starts having poor reception, an extended service contract would cover the repair! But if your radio screen cracked from a blunt object hitting it, it would not be covered.

March 28, 2019

Friendly and convenient I really enjoy the team at Chuck Anderson Ford as they are always friendly and do a great job! I love the convenient location and the customer servic More

by Theresa48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Murray, Dave Moorhead, Heather Berger
Mar 29, 2019 -

Chuck Anderson Ford responded

Thanks for taking the time to leave us your thoughts on your recent service visit! We look forward to seeing you next time!

March 27, 2019

Best Ford dealer in the Kc area My wife and I have purchased multiple vehicles at Chuck Anderson Ford and will continue to give them our business. There service dept is second to non More

by RWest76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Mar 28, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit! We value your friendship and business! We look forward to your next appointment!

March 09, 2019

Missouri State vehicle inspection Always calm and courtous. They always take care of everything to my satisfaction. Their shuttle service is very convenient. I am happy getting both of More

by Rod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Brendon Dennison
Mar 11, 2019 -

Chuck Anderson Ford responded

Thanks Rod! We appreciate your visit and look forward to our continued business relationship!

March 08, 2019

Toyota problem Must tell you you’re service department excellent You’re technician excellent found the problem in a timely time. Very satisfied with work and price More

by TP40ANDCOUNTING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Mar 08, 2019 -

Chuck Anderson Ford responded

Thanks for taking a minute to leave us a review! We appreciate your feedback from your recent visit with our service department!

March 07, 2019

Service Cody was great! He communicated with me and made sure I understood what the cost was and how long they would have the vehicle! Thanks again. More

by Maples
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Mar 08, 2019 -

Chuck Anderson Ford responded

Thanks for the great review! We appreciate you taking a minute to give us feedback on your experience with our service department! We look forward to serving you in the future!

March 06, 2019

Service for my Fusion I might be old school..but I had to ASK about my car. To know if there was anything concerning that I would need to know. Yes.. I did get he paperwork More

by AzgirlinMo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Mar 06, 2019 -

Chuck Anderson Ford responded

We're sorry we didn't bring any concerns to your attention! That is not how we are trained, so we will get that corrected immediately.

March 06, 2019

Good dealership They were quick. And they gave me a ride to a local shopping store so I wouldn’t have to wait in the waiting area. More

by Jen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Mar 07, 2019 -

Chuck Anderson Ford responded

Thanks for the great review! We are glad that you felt accommodated during your visit, and we look forward to serving you in the future!

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