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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
881 Reviews

881 Reviews of Chuck Anderson Ford - Service Center

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October 30, 2019

Great service The service here is great. The employees are nice and friendly and very helpful. The room you can wait in is comfortable with coffee and tv. They d More

by Jojo58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Nov 01, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Jojo! We appreciate you trusting us with your vehicle needs!

October 26, 2019

Laid back and quick with what had to be replaced on my car. The people at Chuck Anderson Ford were extremely nice and understanding that I had to work nights. They worked very fast to replace a part on my car t More

by Kellyteegs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Oct 28, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit! We're glad you chose us! We look forward to your next visit!

October 25, 2019

Did not do what I told them to do Told them that there was a noise like a squeaky belt, they asked if I wanted diagnostics done, I said no just figure out what the noise was they More

by Tia
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Oct 25, 2019 -

Chuck Anderson Ford responded

Hi Tia! In order for us to be able to tell you what the noise is, we would have to diagnose it. I'm sorry that was not explained to you in a way where you understood it as such. Anytime we pull a vehicle in to the shop and takes up a bay, either warranty, a customer or the dealership (on our pre-owned vehicles) pay for it to be checked out (i.e. diagnosed).

October 23, 2019

Ford Focus repairs They were knowledgeable in answering the questions about my cars issues they kept me informed on the progress of the repairs. Friendly customer servic More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Oct 24, 2019 -

Chuck Anderson Ford responded

Karen, thanks for the kind words! We appreciate you visiting our service department and look forward to your next visit!

October 11, 2019

Always great to work with. Always great to work with! Friendly staff, low prices and can always get in quickly. They make you feel like they have known you forever and you are More

by Jen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Dave Moorhead, Heather Berger
Oct 15, 2019 -

Chuck Anderson Ford responded

Jen, thanks for the great feedback! We love hearing when our customers feel appreciated and cared for. We can't wait to see you on your next visit!

October 08, 2019

They go out of their way to make you happy! We had a battery go out on our Ford Escape and we called Chuck Anderson on Saturday at 2:00pm and they closed at 3:00pm. They went the extra mile and More

by Brady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Oct 09, 2019 -

Chuck Anderson Ford responded

Thanks for the feedback! We're glad that we were able to help out!

October 05, 2019

Great experience! Friendly, helpful, and fast service. I use them for all my warranty and other service work. Always a great experience, I no complaints at all! More

by Mcarp
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Oct 07, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback!

October 05, 2019

Amazing They are always very efficient on getting your vehicle taken care of , they don’t hassle you on more than what you need fixed. They are very family fr More

by lizz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Oct 07, 2019 -

Chuck Anderson Ford responded

Thanks for the 5-star review Lizz! We're happy to have you as a valued customer!

October 05, 2019

excuses excuses. No one cares! I took a new truck with 15000 miles there and they spent more time telling me why they couldn’t fix it than just fixing it. Called for More

by Mrfast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Cody Schneiter
Oct 05, 2019 -

Chuck Anderson Ford responded

Hi! I would be more than happy to look in to this issue for you. I have no idea what this review is referencing. Please email me at your earliest convenience, nick.anderson@chuckanderson.com -Nick Anderson General Manager

October 04, 2019

As always, a great service experience! We had several things done: Our replica car, a 1980 Shay - a 1929 Ford look alike - was in for service. We don’t trust anyone other than Brady to work More

by mpace0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Cody Schneiter, Rene Sisk, Heather Berger
Oct 04, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We'll always be here for the Paces!

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