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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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September 16, 2020

Always great service from all the employees. They are on time with my appointment and keep me advised if there is an issue with the vehicle. Lobby is clean and comfortable. More

by MPOLLARD1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson
Oct 05, 2020 -

Chuck Anderson Ford responded

Thanks for the great review! We enjoy filling our lobby with people like you!

September 16, 2020

The service great. Friendly and informative about a tire problem I had. There was nail one of the tires. We're new to the dealership More

by RBIRKENESS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson
Oct 05, 2020 -

Chuck Anderson Ford responded

Thanks for making your first visit with us! We look forward to continuing to build a relationship with you!

September 13, 2020

Everyone at the dealership is always very friendly. From the service advisor to the young lady I pay when I leave. Whoever brought this group of people together did an outstanding job. More

by KENNETHHAMMONS512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Sisk, Heather Berger, Greg Hallgrimson, Dustin Rose
Oct 05, 2020 -

Chuck Anderson Ford responded

Thanks for the great words Mr. Hammons! We appreciate you choosing to do business with us!

September 12, 2020

It was great they kept me up to date with the status of my car. Dustin was more than helpful and I would say did all he could to make the experience easy. More

by hannah11h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Oct 05, 2020 -

Chuck Anderson Ford responded

Thanks for dropping a kind review Hannah! We appreciate your business and look forward to seeing you next time!

September 12, 2020

Always great customer service received!! Went in for an oil change and battery tested bad. Able to drop in a new battery and get us on our way in a short amount of time. More

by Tammy & Tim
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Hallgrimson
Oct 05, 2020 -

Chuck Anderson Ford responded

Thanks guys! We appreciate doing business with you, it's always a pleasure!

September 09, 2020

Very courteous an professional to deal with an made repairs in time frame that I appreciated. The dealership has always had very knowledgeable staff an is the reason I buy my vehicles there More

by MERRITTUC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Sep 11, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

September 04, 2020

I had a terrible experience with you guys. You had my car for over a month and failed to keep in contact. I had two rental cars which was another problem for me. My car had splattered coffee in the visor and More

by ROSEMARIEG75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose
Sep 11, 2020 -

Chuck Anderson Ford responded

I am very sorry to hear this Rose. Please shoot me an email with your VIN, I'd like to look in to this a little more. nick.anderson@chuckanderson.com Thanks, Nick Anderson General Manager

September 03, 2020

Fixed quickly and for less than expected Also adjusted the tire pressure. It Rides and handles better than new. Fell back In love W my truy More

by Keithr73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Sisk, Heather Berger, Greg Hallgrimson, Dustin Rose
Sep 11, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We'll see you next time!

September 02, 2020

Great folks and service! I haven't dealt with a better dealership anywhere. Mike Anderson is the owner and is a pleasure to deal with. The service department is excellent! More

by gatordlj
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger, Greg Hallgrimson
Sep 11, 2020 -

Chuck Anderson Ford responded

Thanks for the great review! We'll see you at your next service appointment!

August 29, 2020

Heather and Dustin are amazing! I trust them and would not take my car anywhere else. They are honest and caring. Thanks for the excellent customer service More

by Pearlzzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Aug 31, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent service experience!

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