Chuck Anderson Ford - Service Center

Sold me a new car that had a bad clutch issue in the transmission. Became on Recall several months later. Brought it in to fix it. Never was right even after that. Brought it back again because of other transmission. Became on Recall several months later. Brought it in to fix it. Never was right even after that. Brought it back again because of other recalls, and the transmission light came on again. Would not honor to fix the transmission that has always been a problem with the clutches, creating the vehicle to have a jerky takeoff when you drive it, After declining to pay for the problem they never fixed. The guy told me at the service desk it would cost me 1700 to 2700 dollars to get it fixed. I then called my mechanic in liberty to see what it would cost. They are fixing it today for 800 dollars. Was going to trade it in there for a new car before I found this out. Will never do business with you again. Ford Focus has always had this Clutch problem (Many of them were on recall) if the problem was yours, fix it!!! And then charge a few thousand more then what you should be. Should so gave you a 0 star rating. More

Accommodating, friendly, caring, willing to go the extra mile, service oriented.Exceed expectations. Spotless environment mile, service oriented.Exceed expectations. Spotless environment More

Got my vehicle fixed super quickly and the final price was cheaper than they quoted me! Very friendly people. was cheaper than they quoted me! Very friendly people. More

Dustin did an excellent job scheduling my vehicle in for service and keeping me updated on the repairs to my vehicle. I really appreciate the fast, courteous and professional service that I received here. service and keeping me updated on the repairs to my vehicle. I really appreciate the fast, courteous and professional service that I received here. More

Got right in with my appointment. Did not take long. Hopefully they did all that was required. I have a trust issue Did not take long. Hopefully they did all that was required. I have a trust issue More

They didn't give me updates, I had to call and stop by to see what was going on. They had my vehicle a whole week. see what was going on. They had my vehicle a whole week. More

This was the first time they were 30 min after my appointment time before they started to work on my car appointment time before they started to work on my car More

Honest and fair. Had a brake inspection and results were no change needed. Some shops might not have been that honest. Had a brake inspection and results were no change needed. Some shops might not have been that honest. More

Paul and Dustin did a great job! ! Honest diagnosis, service and repair at fair price. ! Honest diagnosis, service and repair at fair price. More

Had to go back several times because they kept forgetting stuff that went with title, said we wanted a 4 ye loan, when we got paperwork it was a 5 yr loan. There was a warning in the system for air bags that stuff that went with title, said we wanted a 4 ye loan, when we got paperwork it was a 5 yr loan. There was a warning in the system for air bags that should have been taken care of before it was aold, when I ask abour it I was told to takw ir somewhere else. Should have stuck with Smithville Ford... More