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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
881 Reviews

881 Reviews of Chuck Anderson Ford - Service Center

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January 29, 2021

Have know Chuck Anderson group for years. Everyone is top notch, and knows you by name. Appointments are always on time and service fully explained. More

by BCRISLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson
Feb 01, 2021 -

Chuck Anderson Ford responded

Thanks for taking the time to leave us some feedback on your recent experience with our service department!

January 29, 2021

Very friendly and professional. Clean service area and waiting room. The time limit they stated for the recall work was accurate. They also changed oil, rotated and balanced tires. More

by pwhalen2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger, Dustin Rose
Feb 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad we were able to get you in and out in the time you had allotted for your appointment!

January 28, 2021

I had an ignition problem that needed to be overhauled. I hope they did a good job. I haven’t driven the vehicle yet. My wife drove it home and said it worked fine. The lady that talked to me, Heather Berge More

by dlp43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Jan 29, 2021 -

Chuck Anderson Ford responded

Excellent, thanks for the great feedback! We're glad we were able to get you back on the road!

January 26, 2021

The service we received was top notch. The service department got our car right in within a couple of days. Called us back with what we needed to have repaired and called with a quote. They provided e More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Jan 26, 2021 -

Chuck Anderson Ford responded

Greg thanks for the incredible feedback. We're lucky to have been able to earn your business, we look forward to your next trip!

January 23, 2021

Always get great service everyone at the dealership is always very friendly and really care about your service needs. Have nothing but nice things to say about everyone there!!!! More

by D897
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jan 25, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We look forward to your next visit!

January 23, 2021

Very clean dealership and friendly staff. Thank you.. by the way requiring 25 words to submit is nuts I merely had the works done to my vehicle More

by amathena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Jan 25, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent service with us.

January 22, 2021

Interested in what your looking for. Friendly reliable and knowledgeable. The parts department and garage are both great. In my opinion the dealership is spot on. I’d recommend it to family and friends... More

by rclark3937
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Jan 23, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent visit to our service department!

January 22, 2021

Easy to schedule service and always on time. Great service department/team! Great explanation of service and next service suggestions. Professional sales staff available for assistance and able to a More

by CARL.CONRAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dreke, Heather Berger, Greg Hallgrimson, Dustin Rose
Jan 25, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're thankful for your business and look forward to your next visit!

January 22, 2021

Good service. On time and pretty fast. Only wish that QuikLane would take drive ups. Do not like to have to make an appointment for oil change. More

by BRECK.56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Jan 23, 2021 -

Chuck Anderson Ford responded

We definitely take drive-ups. The only downside to that is appointments will take priority so it might take a minute for us to get you worked in!

January 22, 2021

I really loved that my call was picked up on the first ring-also to service plus scheduling! First-time customer—I walked in pleased! More

by Bjs90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jan 23, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're happy to have made a good impression on your first trip and look forward to working with you in the future!

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