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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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April 24, 2021

Came in for an oil change and tire rotation and recall service. They didn't have the recall parts so I will have to make another appointment. Fair price for the oil change and tire rotation. More

by lassandraharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins
Apr 26, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback.

April 24, 2021

My experience with the folks at chuck anderson Ford was phenomenal!! They did a great job and we're pleasant to deal with. I would recommend them to anyone. More

by Mike yeagermicshell13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Apr 26, 2021 -

Chuck Anderson Ford responded

Thanks for the kind words! We appreciate you taking time to leave us your feedback about your recent service visit! We'll see you at the next one!

April 24, 2021

Great dealer to do business with.They are all about customer satisfaction and customer support. Car problem was a tough one to find. Chuck Anderson Ford fixed it. More

by GMS318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Apr 26, 2021 -

Chuck Anderson Ford responded

Thanks for the kind words! We're happy we were able to get it sorted for you.

April 22, 2021

I thought they were great until I took my F150 to have it Diagnosed and then they changed me $139.00 to till at would cost over a thousand dollars to replace the fuel pump outrage high priced the part I can More

by mikechid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose, Chris Collins
Apr 22, 2021 -

Chuck Anderson Ford responded

Hi Mike, I'm sorry for your poor experience. Our diagnosis rate is posted in our shop, so I'm not sure why that came as a surprise for you. As far as the quote for over $1,000 to replace a fuel pump, that shouldn't be a huge surprise either. An aftermarket pump may very well cost $225, but typically fuel pump replacements are labor intensive, so the majority of the expense of the ticket would be billed under labor. Tire pressure monitoring sensors are not $400. Depending on the vehicle they run between $50 and $100 per tire. We [Ford] guarantee all Ford parts. Nick Anderson General Manager nick.anderson@chuckanderson.com

April 18, 2021

Kind and professional from the time I walked in the door until I left. Great service with a friendly smile from service personnel to the cashier. 100% More

by angiegeorgie764
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katy Davis, Dustin Rose, Chris Collins
Apr 19, 2021 -

Chuck Anderson Ford responded

Thanks for the awesome feedback Angie! It makes our day to hear how well your experience went!

April 18, 2021

The service was fast and friendly. Wish they would have told me about the the leak I have that is very noticeable. I guess they were only doing a oil change anyway. More

by kelli608
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins
Apr 19, 2021 -

Chuck Anderson Ford responded

Hi Kelli, thanks for the feedback. What leak are you talking about? We should have caught it.

Apr 19, 2021 -

kelli608 responded

It is the power steering line, which is leaking very bad

Apr 19, 2021 -

Chuck Anderson Ford responded

Interesting, I'm not sure how we missed that. I'm sorry! Sounds like you found the leak. Do you need assistance replacing the line?

April 15, 2021

Always professional and pleasant. Do what they say are going to do and on time. This is where I go for all my vehicles. Appreciate how they treat me More

by Wayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins
Apr 16, 2021 -

Chuck Anderson Ford responded

Thanks for the review Wayne! We appreciate your continued business!

April 14, 2021

Service and customer care is always first at Chuck Anderson Ford. I have a 2016 Fusion I purchased from them and am very happy. Right now I have a intermittent problem that is hard to find. The care More

by usnbob1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins
Apr 14, 2021 -

Chuck Anderson Ford responded

Thanks for the great rating. I wonder if your intermittent start issue could be a start, or something as simple as a sensor? Might even be a bad key fob. -Nick Anderson

Apr 14, 2021 -

usnbob1 responded

Wouldn't the sensor's have shown up when they said battery and/or key fob ? "

Apr 14, 2021 -

Chuck Anderson Ford responded

Not necessarily. It could be a key cylinder sensor, a brake sensor, the parking sensor, etc. Can you replicate the issue, or is it completely random? Once it won't start, if you hook jumper cables to it, does it start right up?

Apr 14, 2021 -

usnbob1 responded

Yes, as soon as I connect the jump unit and turn the key, it's running.

April 14, 2021

Couldn’t be more pleased!! Dustin, Chris and the young lady in service dept. were simply awesome. Enthusiastically helpful. I’ve been to some good service departments like Shawnee Mission Ford- but the More

by Kbellis61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins
Apr 14, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Kirk! We appreciate your business and look forward to your next visit!

April 13, 2021

They completely took my suspension and depleted all value. They put regular F-150 parts on my aftermarket suspension and couldn’t figure out why things wouldn’t fit or reach where they are suppose too. More

by marcusmorgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose
Apr 13, 2021 -

Chuck Anderson Ford responded

Hi Marcus, Good talking with you on the phone! Glad we could get it handled for you. Nick Anderson

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