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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
881 Reviews

881 Reviews of Chuck Anderson Ford - Service Center

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December 30, 2023

Thank you for your great service and sincere business. I will continue referring you business and God bless you all More

by chrisrivas09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger
Jan 02, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit with us!

December 06, 2023

The employees were very friendly and helpful. The work was done in a timely manner. Highly recommend them! More

by CINDYS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rose, Justice Barger
Dec 06, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback Cindy! We appreciate your business!

December 01, 2023

Very friendly and relaxed atmosphere. Work hard to ensure satisfaction and get it right. Respond quickly to customer inquiries. More

by David@PUCKHABER.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Barger
Dec 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

November 28, 2023

Took my truck in to repair the rear slider window that was stuck open. Without even looking at it the service guy says it will be a full rear window replacement and it would cost $1100 and won't be cover More

by jshepard64
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Chuck Anderson Ford responded

Thanks for reaching out. Can you email our General Manager, Nick Anderson, with the info on your truck and your extended service contract? We get paid to do warranty work, we'd rather collect money from them than our customers so I'm not sure where the disconnect was on this situation.

November 26, 2023

The staff was great. Carla was very attentive to our need to get the car back as quickly as possible. Accordingly, she kept us informed as to the status of each of the it More

by MRBROOKS1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Rose, Justice Barger
Nov 28, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our body shop! We appreciate your business!

November 24, 2023

Told us they fixed the leak in tire. 2 days later it was low again. More

by David@PUCKHABER.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Barger
Nov 24, 2023 -

Chuck Anderson Ford responded

Our general manager is going to reach out to you via email shortly!

November 13, 2023

They were able to get me in right away for a safety inspection, which is unheard of these days had a few items that need to be repaired to pass inspection and they were able to complete in a timely fas More

by Carguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger, James Edmiston
Nov 15, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent trip to our service department! We appreciate your business and look forward to seeing you next time!

November 06, 2023

Service is always top notch. Everyone friendly and they keep you informed. Good job everyone. More

by TINA25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger, James Edmiston
Nov 06, 2023 -

Chuck Anderson Ford responded

Thanks for the 5-star review Tina! We appreciate your business!

October 29, 2023

The service staff has stepped up in professionalism since my last service (May '23). The work was completed in a timely manner as quoted, (approx 45 min) although there was a delay of about 30 min beyond my More

by RMLUKE2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Edmiston
Oct 30, 2023 -

Chuck Anderson Ford responded

We're sorry there was a delay getting your vehicle in. We're glad we were able to get the service completed on it! We look forward to seeing you next time and will do our absolute best to get you in and out on schedule!

October 15, 2023

Work was done as promised. Was told 1 1/2 hours and they were right on. More

by ddavis0905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our service department! We look forward to serving you in the future!

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