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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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September 03, 2023

Never received a single call from the service writer during the week my vehicle was there. I called 3 times over the week they had it and was told a line of xx every time. After the 3 rd time when what More

by jmb49735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Barger, James Edmiston, Bryan Magnuson
Sep 05, 2023 -

Chuck Anderson Ford responded

Can you please send our GM an email with your name and vehicle so he can look into this further? This is not how we do business. His name is Nick Anderson and his email address is nick.anderson@chuckanderson.com

September 03, 2023

Chuck Anderson Ford has always been very good to our family, Im glad I decided to buy my car with them. More

by COLETTE.DURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger, Bryan Magnuson
Sep 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit with us!

August 26, 2023

Really great job, especially with the work conditions during our terrible heat wave. I would recommend the floor manager (s) and the technicians involved for a bonus or something! Really appreciate it! More

by BELTOM26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
james edmiston
Aug 28, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

August 20, 2023

Service dept was great. Did everything they said they were going to do and more. Communication about repairs and costs were spot on. Great work and great staff. More

by GREEN4215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan and Carla
Aug 21, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

August 17, 2023

We have been told one thing and then it doesn't happen. Very frustrating When you get your car back and it is dirty and still not fixed. More

by dadurham66
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin Rose, Justice Barger
Aug 17, 2023 -

Chuck Anderson Ford responded

We're sorry to hear that! Did you speak to someone about your concerns? If not, please reach out to our GM, Nick Anderson at nick.anderson@chuckanderson.com.

August 03, 2023

Helpful, kind, and knowledgeable staff. My only issue with my experience was that my appointment was scheduled for 11a. I dropped my vehicle off at 10:30a but my oil change was not complete More

by Tara
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Baylee Dennis
Aug 04, 2023 -

Chuck Anderson Ford responded

Thanks for the feedback Tara. We're sorry that we did not meet your expectations, or ours. We will be correcting this issue moving forward.

July 17, 2023

Everybody was vey friendly and was very satisfied with the service I received and was done in a timely fashion More

by randyoyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Jul 24, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit with our service department, we appreciate your business!

July 16, 2023

Friendly caring service! Experienced mechanics. Excellent communication with me concerning repairs! Work completed in a timely fashion. More

by wbbonham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose
Jul 17, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service appointment with us! We appreciate your business!

July 12, 2023

Justice was kind, efficient, quick, attentive, intentional of checking in on me and updating me on the process. He was extremely professional and helpful. More

by mmedley80
Recommend Dealer
Yes
Employees Worked With
Justice
Jul 13, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit! We look forward to serving you next time!

July 11, 2023

They are absolutely the only place I go. Bought cars from them and then have my car serviced with them. Always friendly and willing to fix anything that might come up. Maintenance of my veh More

by ljbslick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Barger
Jul 11, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your continued business and look forward to serving you in the future!

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