Chuck Anderson Ford - Service Center
Excelsior Springs, MO
881 Reviews of Chuck Anderson Ford - Service Center
It wasn’t a terrible place to service my car, but there are a few things that disappointed me. I was told that my vehicle was ready for pick up, when I arrived I couldn’t see my car and was told they would are a few things that disappointed me. I was told that my vehicle was ready for pick up, when I arrived I couldn’t see my car and was told they would bring it to me. They never did and the person who finalized my transaction had to find it. When it did arrive the wheels and tires had “soap” on them. I asked what was all over the wheels and tires and that’s what they said. I had to wash it off when I got home. The soap collected dirt from the road and made it more difficult to clean. When they balanced and aligned my wheels, they peeled off the old wheel weights and left the old adhesive on the inside of my wheels. This was very unsightly and was yet another thing I had to do when I got home. More
The service was ok but I was very disappointed with the lack of respect that was shown to my vehicle. When I received my vehicle back it had grease hand prints and smudges on the hood, fenders and doors. I lack of respect that was shown to my vehicle. When I received my vehicle back it had grease hand prints and smudges on the hood, fenders and doors. I understand that this line of work will cause one to have very dirty and greasy hands, but I would expect that the technicians would have enough respect for the customer and their vehicle to at least return the vehicle in the condition that it was received. Very disappointing. More
They did a wonderful job in just a few minutes I didn’t take very long at all and then my piece was in a couple days so when I have a recall it’s great to go to Chuck Anderson thank you take very long at all and then my piece was in a couple days so when I have a recall it’s great to go to Chuck Anderson thank you More
They treated my wife with respect and showed her what they found wrong with her car while she was getting an oil change. They gave us a quote for the repairs and actually charged us less for than they sa they found wrong with her car while she was getting an oil change. They gave us a quote for the repairs and actually charged us less for than they said. More
First time at the service part. Everybody was nice and friendly. My oil change was completed quick and I got in right at my appoint time. Over all great service. friendly. My oil change was completed quick and I got in right at my appoint time. Over all great service. More
They want to to do a several hour maintenance job on my truck and didn’t know the cause of the issue. Turned out to be a simple quick fix that I had to have done by an independent service shop. Real disapp truck and didn’t know the cause of the issue. Turned out to be a simple quick fix that I had to have done by an independent service shop. Real disappointed in the way they handled things More
Chris and Grace are very knowledgeable, helpful, and friendly, I will continue to use Chuck Anderson Ford for all my service, repair, and new car needs! friendly, I will continue to use Chuck Anderson Ford for all my service, repair, and new car needs! More
Quick fix for warranty issue! Friendly service. Explained repairs. Able to watch repairs while they are being done. Safe environment. Check out quick and friendly. repairs. Able to watch repairs while they are being done. Safe environment. Check out quick and friendly. More