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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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June 21, 2021

The service was ok but I was very disappointed with the lack of respect that was shown to my vehicle. When I received my vehicle back it had grease hand prints and smudges on the hood, fenders and doors. I More

by Jakew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose
Jul 01, 2021 -

Chuck Anderson Ford responded

Thank you for letting us know the issue you had. When would be a convenient time for you to bring it in so that we can make it right?

June 10, 2021

They did a wonderful job in just a few minutes I didn’t take very long at all and then my piece was in a couple days so when I have a recall it’s great to go to Chuck Anderson thank you More

by Glenna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jun 17, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Glenna!

June 09, 2021

They treated my wife with respect and showed her what they found wrong with her car while she was getting an oil change. They gave us a quote for the repairs and actually charged us less for than they sa More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jun 17, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Bill!

June 07, 2021

First time at the service part. Everybody was nice and friendly. My oil change was completed quick and I got in right at my appoint time. Over all great service. More

by LILLY03LILLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jun 07, 2021 -

Chuck Anderson Ford responded

Thanks for your feedback! We appreciate you trusting us to work on your car, we look forward to your next visit!

June 03, 2021

They want to to do a several hour maintenance job on my truck and didn’t know the cause of the issue. Turned out to be a simple quick fix that I had to have done by an independent service shop. Real disapp More

by MICHAELGLUHM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Collins
Jun 03, 2021 -

Chuck Anderson Ford responded

Michael, I will reach out to you tomorrow. I'd like to hear more about this and get it resolved for you.

June 01, 2021

Chris and Grace are very knowledgeable, helpful, and friendly, I will continue to use Chuck Anderson Ford for all my service, repair, and new car needs! More

by MWITYK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins, Grace Morgan
Jun 02, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business and look forward to serving you in the future!

May 27, 2021

Quick fix for warranty issue! Friendly service. Explained repairs. Able to watch repairs while they are being done. Safe environment. Check out quick and friendly. More

by Escape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
May 28, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! Glad we were able to get you taken care of quickly!

May 16, 2021

Would have preferred an estimate when I dropped it off. Should Not have to leave 25 words to leave feedback . Too much like doing homework More

by Keithr73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Sisk
May 17, 2021 -

Chuck Anderson Ford responded

Thanks for the feedback Keith.

May 15, 2021

It was fast, quick and easy! I dropped the car off and was called to come pick up. It’s a very pleasant experience thanks More

by Jeninmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
May 17, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

May 15, 2021

Best possible customer service I’ve ever had at any Ford dealership! Grace was so friendly and accommodating as well as super efficient. THANK YOU & God Bless❤️ More

by Matthewrule
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
May 17, 2021 -

Chuck Anderson Ford responded

Thanks for the kind words! We're glad to have earned your business and look forward to your next visit!

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