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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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August 28, 2021

Great customer service! Quick and efficient fix for my F150. Completed the work in the time frame they said it would take. Happy with the result! More

by brsanson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Aug 30, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Mr. Sanson! We're glad we were able to get your truck back out on the road!

August 24, 2021

Had a charge hose from turbo brake!! It made that sound when I left Gary Crossly Ford When I was in Gray Crossly for my last service!! I talked to them about it at Crossly Ford I just don’t trust Gary Cr More

by michael.fata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Aug 25, 2021 -

Chuck Anderson Ford responded

Thanks for your business, we look forward to your next visit!

August 21, 2021

I had my oil changed on 8/5/21. We went on vacation in Colorado and car broke down on 8/10/21 and had to be towed to a Ford dealership out there. Had to rent a car to get home and since it would be over a More

by Pa55word
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins
Aug 23, 2021 -

Chuck Anderson Ford responded

Our service manager should have either reached out to you this morning, or is currently reaching out to you. We will get this taken care of for you.

Aug 23, 2021 -

Pa55word responded

Paul Palmer called earlier today. I will be sending receipts once I get car back

Aug 23, 2021 -

Chuck Anderson Ford responded

Good, I'm sorry for the inconvenience of all of this.

Aug 23, 2021 -

Pa55word responded

Ruined a nice vacation and cut it short

Aug 23, 2021 -

Chuck Anderson Ford responded

I completely understand, and am sorry about that. We're not really sure how that happened.

Sep 08, 2021 -

Pa55word responded

Paul Palmer, service manager, called yesterday and said he had a check for me. Chuck Anderson Ford paid for my car rental and my shipping car back from Colorado. I will go back there for service. Thank you

Sep 08, 2021 -

Chuck Anderson Ford responded

We're really sorry and embarrassed for your misfortune, but we're glad we were able to do what we could to make it right. We look forward to your next visit!

August 19, 2021

I asked how much for the air filter he said I needed. He said $21.99. I said ok. I got my bill. He didn't add, it will cost you $8 for me to lift it out and put the new one in. I'm not that lazy. More

by lindaluguthrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grace Morgan
Aug 19, 2021 -

lindaluguthrie responded

I asked how much for the air filter he said I needed. He said $21.99. I said ok. I got my bill. He didn't add, it will cost you $8 for me to lift it out and put the new one in. I'm not that lazy. WOW! You need to break it all down. We live pay check to pay check.

August 17, 2021

Good people. They take care of you and treat you with respect. My family has been going there for over 30 years. Thank you for all your Team does. More

by CHAD.MOORE
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Aug 19, 2021 -

Chuck Anderson Ford responded

Thanks for the 5 star review Chad! We appreciate your continued business!

August 17, 2021

Chuck Anderson Service Department is the best customer comes first. They always treat you like family and do not up sell on things you don’t need. More

by BCRISLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins, Grace Morgan
Aug 19, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent service visit! We look forward to your next one!

August 15, 2021

I had my oil changed and a full fluid check by Brady, he did a amazing job and didn’t skip a beat in the process! Grace squeezed me in to get it done since it was getting close to 1k miles over due for a ch More

by Ashley.aw.2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady West , Grace Morgan
Aug 16, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

August 10, 2021

Great service - Dustin always helps me keep my truck in tip top shape. He even saved me a dirty oil sample after I had my oil changed at Jiffy Lube to prove that Jiffy Lube had not changed my oil but char More

by bruceablanch@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Aug 13, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad we were able to service your truck and gain your trust! We look forward to seeing you next time!

August 09, 2021

Dustin did an excellent job! He answered all of my questions and was there for me from start to finish. He’s great at what he does and I will be back in the future. More

by Wmatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Aug 10, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad you enjoyed your experience with our service department, we look forward to seeing you again!

August 04, 2021

I have only dealt with the service department and they have been stellar. Friendly, knowledgeable and accommodating. Would recommend in a New York minute. Thanks More

by Barbara. Whitley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins
Aug 05, 2021 -

Chuck Anderson Ford responded

Thanks for the awesome review Barbara! We'd be more than happy to show you how great an experience we offer in our sales department as well! :)

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