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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
881 Reviews
Call Service Center (816) 630-1700

881 Reviews of Chuck Anderson Ford - Service Center

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February 11, 2022

They ordered the wrong part 3 different times. I waited over a month to get my car back from the shop. Worst experience ever More

by Celineables
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose
Report | Print
Feb 14, 2022 -

Chuck Anderson Ford responded

Hi Celine, Definitely not a fun position to be in, I understand. When your car was wrecked and you opted to replace the wheel with a used one (which is totally understandable) the wheel that was shipped to us the first time was incorrect. We returned it and ordered another after having them send us pictures to verify this time it was labeled correctly. It did take a long time for it to come in and I'm sorry for the inconvenience this caused you. We did silicone the broken wheel enough where we could pull the car in and out, but it definitely wasn't safe to drive on streets in the meantime. If you have any further questions or concerns, please feel free to reach out to our general manager, Nick Anderson, at nick.anderson@chuckanderson.com.

February 10, 2022

I like this dealership because it is local and I've always had good and friendly service. More

by larna0713
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Report | Print
Feb 11, 2022 -

Chuck Anderson Ford responded

Thanks for the review! We appreciate your business! Next time, what can we do to earn a 5-star review?

February 05, 2022

Ordered a mirror and had to have a cap painted. It took over 2 weeks to paint and when I went in to have it put on it was painted the wrong color. Neither the painter or assistant could explain how this ha More

by Christopherdent15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Celinda Justis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Chuck Anderson Ford responded

Hi Christopher! When this happened a month ago or so, we weren't really sure how we got the wrong paint code. We're sorry for the inconvenience and hope that when our painter hand delivered it to you when it was corrected, that it showed good faith and our appreciation for your time.

February 03, 2022

Great service, kept me informed the whole time! Worked with my schedule and got everything done promptly. More

by Ford owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Report | Print
Feb 03, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience with us. We appreciate your continued business!

February 03, 2022

They are always willing to please. They are a family owned business that always does a grate job in there service department and there sales department . More

by Largent
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Anderson, Dustin Rose, Grace Morgan, Leah Riddle
Report | Print
Feb 04, 2022 -

Chuck Anderson Ford responded

Mr. Largent thanks for the great feedback! We look forward to your next visit!

February 01, 2022

Prompt service. pleasant and courteous. Clean and organize d shop. Would recommend them to other people to go there. More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Report | Print
Feb 02, 2022 -

Chuck Anderson Ford responded

Thanks for the feedback Gary! We appreciate your continued business!

January 31, 2022

The moment my car got towed there. You guys were great! You squeezed my car in and got it done in a timely manor.. thank you!! More

by SUNI.FRESE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Report | Print
Feb 01, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department. Thanks for your continued business and we look forward to seeing you next time!

January 25, 2022

Thank you for the quality work and speed to get me in and out! Much appreciated! More

by melliott503
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Report | Print
Jan 26, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business!

January 24, 2022

Work done as promised ontime. No issues. Would recommend to anyone in the area. Little drive for good service More

by Ssgt1833
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Report | Print
Jan 25, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

January 22, 2022

always have a good experience with their service dept and they always answer all my questions More

by JHUSEMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Report | Print
Jan 25, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review Mr. Huseman! We can't wait to see you on your next visit!

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