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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews
Call Service Center (816) 630-1700

869 Reviews of Chuck Anderson Ford - Service Center

Sort by
February 23, 2022

Quick very nice and repaired the problem for me. took care of me very happy More

by lynneh1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Report | Print
Feb 23, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business!

February 20, 2022

Getting parts was an understandable challenge. The work done was quality. One disappointment was greasy fingerprints on the hood & fender when I work hard to keep a great-looking truck. More

by mjwilli78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Report | Print
Feb 21, 2022 -

Chuck Anderson Ford responded

I'm so sorry for the greasy fingerprints, if you bring it back in we would be more than happy to clean them off for you. Not sure how it was delivered back to you like that.

February 18, 2022

I had a great experience. I was in for an oil change and tire rotation. They were quick and efficient. More

by lassandraharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Report | Print
Feb 18, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business and look forward to seeing you next time!

February 15, 2022

The Service Department does a great job. They are very knowledgeable, accommodating and get you in and out-making our services visits a nice experience. More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Report | Print
Feb 15, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review Tim!

February 14, 2022

Service was done on time and I was kept apprised of any new info that had changed since the initial evaluation. More

by Terri.irons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan, Leah Riddle
Report | Print
Feb 15, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review, we look forward to seeing you next time!

February 12, 2022

Great service team and very friendly folks who care about their customers. Thanks again for your help More

by RKING017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brady West-Sr Master Technician , Dustin Rose
Report | Print
Feb 14, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback!

February 12, 2022

Service department was nice and they got me in on time like always! Did a good job in a timely fashion as always! Will definitely keep coming there! More

by Pjwanger1016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Report | Print
Feb 14, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

February 12, 2022

Friendly, fast, clean, had my vehicle ready in the estimated time. Didn’t try to get you to purchase something you didn’t go after. More

by KCLongfam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 14, 2022 -

Chuck Anderson Ford responded

Thanks for taking a minute to leave us your feedback on your service visit!

February 11, 2022

They ordered the wrong part 3 different times. I waited over a month to get my car back from the shop. Worst experience ever More

by Celineables
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose
Report | Print
Feb 14, 2022 -

Chuck Anderson Ford responded

Hi Celine, Definitely not a fun position to be in, I understand. When your car was wrecked and you opted to replace the wheel with a used one (which is totally understandable) the wheel that was shipped to us the first time was incorrect. We returned it and ordered another after having them send us pictures to verify this time it was labeled correctly. It did take a long time for it to come in and I'm sorry for the inconvenience this caused you. We did silicone the broken wheel enough where we could pull the car in and out, but it definitely wasn't safe to drive on streets in the meantime. If you have any further questions or concerns, please feel free to reach out to our general manager, Nick Anderson, at nick.anderson@chuckanderson.com.

February 10, 2022

I like this dealership because it is local and I've always had good and friendly service. More

by larna0713
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Report | Print
Feb 11, 2022 -

Chuck Anderson Ford responded

Thanks for the review! We appreciate your business! Next time, what can we do to earn a 5-star review?

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