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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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March 10, 2022

Very friendly and helpful people. Great service. Not a long wait time. Very clean facility. More

by MYFOURBABYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Mar 15, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review!

March 10, 2022

Oil change went up $20 will not be using them anymore, I can understand $5 or $10 but for that price I’ll change it myself More

by annettehenley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Mar 15, 2022 -

Chuck Anderson Ford responded

Thanks for your feedback. Unfortunately with the price of crude oil, we had to raise our oil change price. When you go to do your own the first time, please note how much oil and an oil filter costs, excluding any type of labor.

March 05, 2022

Did exactly what I asked plus changed a light bulb that was out. Reasonably price on everything. Dustin was a huge help on getting things done for me. Really appreciate it. More

by Shaner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Mar 07, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback, we appreciate your business!

March 05, 2022

We have used Chuck Anderson Ford's Service Center for several years and are always confident that they can fix what's wrong, they are on time and affordable. More

by Gnugal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Mar 07, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

March 05, 2022

Even though it took almost 6 months to get my part for my car (not the dealerships fault) once it came in they were keeping me in the loop as to what was going on till fixed and was very satisfied with the r More

by hdcraftsman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Mar 07, 2022 -

Chuck Anderson Ford responded

Thanks for your continued business. Glad we FINALLY were able to get parts in.

March 03, 2022

I didn’t have to wait when I arrived for my appointment. Your employee Grace met me at once and treated me with respect! More

by Jmawby99
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Mar 03, 2022 -

Jmawby99 responded

I was pleased with my experience at this location and Grace is very professional and made me feel I was a valued customer. Thank you!

Mar 03, 2022 -

Jmawby99 responded

I verify my response

March 01, 2022

Was able to get in for an oil change at the end of the day Saturday and pick up early Monday morning! Staff was friendly and prompt! More

by qynne.callahan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan, Leah Riddle
Mar 01, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department!

February 28, 2022

Technician was terrible. incompetent and Untruthful. And the “Works” package is also a joke. It says they check all fluid levels. That is incorrect. They check fluid levels More

by Jptcuda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grace Morgan
Feb 28, 2022 -

Chuck Anderson Ford responded

Hello jptcuda, I would like to hear more about the untruthful part of your visit. No one checks the transfer case, differential, transmission etc during an oil change. Please email our General Manager at nick.anderson@chuckanderson.com, he would like to better understand the 'untruthful' aspect of your review.

Feb 28, 2022 -

Jptcuda responded

First of all I bought the works package not just an oil change! And when I asked the tech if he checked the brakes he said yes which I replied I didn’t see you look at the brakes! His response was oh I forgot and then pulled the wheels back off and checked. Not to mention the shield he removed from under the transmission for what reason I still don’t know? And of course the bolts where to corroded to reinstall so the shield went home with me in the bed.

Mar 01, 2022 -

Chuck Anderson Ford responded

I'm sorry for the confusion. Even in The Works package, we don't check transmission fluid, differential fluid, etc. Those are sealed units. There's really no checking. They have specific service intervals that they need to be replaced, but there isn't a check interval. As far as the technician not checking the brakes, that's inexcusable. It is part of our multi-point inspection, and should never be skipped. The shield under the engine and front snout of the transmission must come off to access the oil drain plug. It's very common in the Midwest for the hardware to corrode terribly because of the salt on the roads in the winter time. On some vehicles, cars specifically, this shield comes loose while driving due to the short screw/bolts breaking. The shield performs no particular task except to keep any type of vehicle oil/fluid from dripping onto roads.

February 25, 2022

Good and fast service. Reasonable pricing. Good customer service very helpful. Friendly people. I would use this service again. More

by Sbachman@mc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Feb 25, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate you trusting us to service your Kia!

Feb 26, 2022 -

Sbachman@mc responded

Thanks for your service

February 23, 2022

Had recall work done on my car. Was easy making appt and getting it fixed. Much better service then previous years More

by Shanldunc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Feb 23, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our service department!

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