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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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April 08, 2022

Excellent service! The staff provided me with frequent updates. Always friendly and professional. Great experience! More

by Tiffany Schonour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Apr 08, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback Tiffany! We appreciate your continued service business!

April 07, 2022

happy because there was no up sales. no one tried to pressure me into buying anything i didn't want. More

by KANIA91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Apr 07, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department!

April 06, 2022

Have been buying and used Chuck Anderson for over 30 years very happy with the service More

by marilyndykes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Apr 07, 2022 -

Chuck Anderson Ford responded

We appreciate your continued business!

April 05, 2022

I typically have good experiences when taking my car in for it's oil changes and maintenance but the last two times I've gone in and gotten The Works, I have gotten my car back with the alignment not strai More

by Notsostraight33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Apr 07, 2022 -

Chuck Anderson Ford responded

We would be more than happy to look at it for you. A tire rotation shouldn't cause a pull one way or another though.

April 01, 2022

professionals responsible and good customer service I recommend it. they finish the job in the time they tell you they're going to last in repair More

by Maria Benitez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Apr 04, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review Maria! We appreciate your business!

March 31, 2022

Always friendly and helpful! Clean and comfortable waiting room. Easy to get appointments when needed. More

by Suzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Apr 04, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review Suzy! We appreciate you trusting us to service your vehicle.

March 31, 2022

Have had several cars purchased and serviced they have always done what was needed in a professional and congenial manner. More

by JohnJBaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Apr 04, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review John!

March 19, 2022

I went in for transmission issues and the staff was really honest and nice with my family and I. I have a 2013 Ford Focus and the transmission are bad. They were able to see me a day after calling them More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Mar 21, 2022 -

Chuck Anderson Ford responded

Thanks for the feedback, we appreciate your continued business!

March 17, 2022

Took over 2 months to get done- Got car nack and still want 100% fixed had to wait again for parts Also other stuff happened I have no visual proof so Im not going to say it in here More

by toadconrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Celinda Justis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Chuck Anderson Ford responded

Hello, The timeframe doesn't sound excessive in today's parts shortages, but I am concerned about it not being 100% when you got it back. Please email our general manager, Nick Anderson, with a little more information and he will look into it for you! His email is nick.anderson@chuckanderson.com.

March 11, 2022

The service was prompt and professional. The quality of service was top notch. I would come back More

by Roger.elsea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose
Mar 15, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience!

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