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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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May 24, 2022

I just wanted to say thank you all for a great job done on my f150 and treating me like I am like family . It is great coming there it is always a positive thing . More

by Hi caf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
May 24, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit with us! We appreciate your continued business!

May 21, 2022

After review of first post the Service Dept stepped up and corrected the communication problem which had earlier occurred. Thank you for following up on the survey. Appreciate your efforts to gets this More

by Tjwhitmire48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer, Grace Morgan
May 23, 2022 -

Chuck Anderson Ford responded

We're sorry for the miscommunication, glad it all got handled!

May 20, 2022

They got my truck taken care of, when Gary Crossly Ford could not do so. More

by Jeffboring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
May 23, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback Jeff!

May 20, 2022

Service Dept was suppose to trim a supplement into the insurance company for a repair they did. It didn’t happen nothing was turned into the insurance company. I have not heard a word from the service d More

by Tjwhitmire48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose, Grace Morgan
May 26, 2022 -

Chuck Anderson Ford responded

I'm glad we were able to get this resolved! Talk about a poorly timed snafu!

May 15, 2022

Labor rate is too high. I would think that anywhere. Will be making another service More

by randyj.runyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
May 16, 2022 -

Chuck Anderson Ford responded

Randy, thanks for your feedback. We always price the area and market to determine our door rate. I think once you start shopping you'll realize we are incredibly competitive with our pricing and our technicians are often over-qualified.

May 13, 2022

I have been very pleased with the service & the persons we have dealt with since we left the previous dealership we had been with for about 15 years. Anderson Ford has been most helpful in service we have More

by DADAMS1933
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
May 13, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your continued business and look forward to serving you next time as well!

May 12, 2022

Very nice people to work with, both on the phone and in person.. kept me informed on parts on order and if delayed. More

by H.M.PETTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
May 12, 2022 -

Chuck Anderson Ford responded

Thanks for your feedback! Having to wait on parts is never a fun experience, we appreciate your patience.

May 12, 2022

Very accommodating called for appointment on Thursday for Saturday and they were able to get me in. More

by PM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
May 12, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our service department!

May 11, 2022

Went in for some maintenance on our F150. Timely service. Helpful information. Very pleased. I plan to go back for service. More

by rvshanks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
May 12, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

May 10, 2022

Everything went smoothly and timely. Also good customer service. My only suggestion is a car wash should be automatically included. Usually I am asked if I want it, but not yesterday. More

by JINXFISHERD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
May 11, 2022 -

Chuck Anderson Ford responded

Jinx, I'm sorry to hear that! We definitely should've asked. If you'd like to bring it out today, we'll get it washed for you!

May 11, 2022 -

Chuck Anderson Ford responded

Jinx, thanks for coming back out today to get your car washed! It's always a pleasure!

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