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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
881 Reviews

881 Reviews of Chuck Anderson Ford - Service Center

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June 16, 2022

The lady I talked to was Grace in the service department. After calling several dealerships to get instruction on upgrading my 2018 Edge navigation, the only person to call me back was Grace at Chuck Anders More

by debkerr2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Jun 17, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business and look forward to serving you in the future.

June 14, 2022

They got me in right on time. I hadn’t been there since the remodel and it’s really nice. I will go back. More

by jenniferkenagy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Jun 15, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! Hopefully you don't wait until the next remodel to come back! However, we are adding on this year!

June 12, 2022

thank you to provided me good service. I will continue bringing my truck. Thank you sgain for your services. More

by CHRISTIANRIVAS09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Jun 13, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review Christian! We appreciate your continued business!

June 11, 2022

Needed an oil change so I scheduled my service on Tuesday. The only appointment available was for Friday at 3 pm . Got me in and out promptly. More

by DWASHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Jun 13, 2022 -

Chuck Anderson Ford responded

Thanks for your feedback! We'll see you at your next appointment!

June 10, 2022

The staff was very knowledgeable and fixed my issue quickly at a affordable rate. Thank you so much! More

by athenacarter84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Jun 13, 2022 -

Chuck Anderson Ford responded

Thanks for your feedback on your recent service visit!

June 06, 2022

Wonderful folks to work with. They try their best to help and resolve your issue the first time. More

by manstettsauer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Jun 10, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review!

June 02, 2022

Very convenient for me to stop in and get the oil changed on my work van, pleased that they could get me in. More

by daleginnings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Jun 10, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

June 02, 2022

Had oil change. Car was left with dirty & oily foot prints inside! Poor customer service More

by Bandc783
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grace Morgan
Jun 02, 2022 -

Chuck Anderson Ford responded

We are so sorry to hear this! Did you make note of it to the service writer at the time of pick up? We would be more than happy to take care of that for you if you'd like to run your car by.

Jun 02, 2022 -

Bandc783 responded

Young lady cleaned oil and dirt from door jam said she would vacuum dirt from carpet if she had one. Also said maybe they should put something down in customers car. (Good idea) to bad management didn’t think of that!

June 02, 2022

I called to see if they could look at my AC, which was only blowing on defrost, couldn't switch vents. Made the appointment for 130 that day, May 31. But I didn't have paperwork for my extended warranty. More

by Mike617588
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Jun 02, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback Mike!

May 29, 2022

I didn't like how my Ford Flex was steering. I had taken my car in for a safety recall a month earlier. I had ordered new tires from Discount Tires three weeks earlier but they hadn't arrived ye More

by Mike617588
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
May 31, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback Mike! Next time, come see us first!

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