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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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March 04, 2024

Service dept is the best and all the techs. The driver who picked up my car was super sweet and informative. Thank you Chuck Anderson Ford and Nick. More

by TINA25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Chuck Anderson Ford responded

Thanks for the 5-star review Tina! We appreciate your business!

February 28, 2024

Did a great job on body work on my car. Great service and great prople More

by RSLOAN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business!

February 28, 2024

I like the service that I get at Chuck Anderson Ford. They are a no pressure service department & I appreciate that. When it is time to buy my next car I will probably do business here. More

by SCHROERFAMILY
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger
Feb 28, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department! We appreciate your business!

February 26, 2024

Got us in pretty fast with appointments. Took older coupons and everything. If you want feedback, maybe should offer something for it More

by THOMPSON_JOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know who I dealt with
Feb 26, 2024 -

Chuck Anderson Ford responded

Josh thanks for taking the time to leave us a review. After accepting your expired coupons and getting you in and out for an appointment, we were surprised to see you only gave us 2 stars. Hopefully next time we can meet your expectations better.

February 21, 2024

When I arrived for my appointment to get my oil changed, they got me right in, asked if I needed my tires rotated. I asked if they would check them. And they also took care of a recall item. Everybody was n More

by JCSTARRMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience!

February 11, 2024

Had to have a part repaired for the second time in 3 years. It was a trim piece on a 2021- F350. The back glass has to be removed to repair this. Repair looks good. Hope it stays that way this time. Gre More

by MIKEK101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback! We hope it stays fixed this time too!

January 15, 2024

I am happy with the service. I would be even happier if they would get the water pump in for my Bronco Sport. More

by generussell12
Recommend Dealer
Yes
Employees Worked With
Justice
Jan 16, 2024 -

Chuck Anderson Ford responded

Thanks Gene for the great feedback! We're working on getting the water pump as quickly as we can!

January 05, 2024

Short staffed. Oil change took over an hour. Not very quick. Car sat over 30 minutes with nothing being done. Very disappointed, Miss the old service staff More

by Pa55word
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger
Jan 08, 2024 -

Chuck Anderson Ford responded

Can you send our General Manager an email with more information so he can look into it? His email is nick.anderson@chuckanderson.com Thanks!

December 30, 2023

Thank you for your great service and sincere business. I will continue referring you business and God bless you all More

by chrisrivas09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger
Jan 02, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit with us!

December 06, 2023

The employees were very friendly and helpful. The work was done in a timely manner. Highly recommend them! More

by CINDYS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rose, Justice Barger
Dec 06, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback Cindy! We appreciate your business!

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