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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
881 Reviews

881 Reviews of Chuck Anderson Ford - Service Center

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January 10, 2025

Was very fast, went in for oil change, check everything, also listen to my notes about the work and did as requested More

by flick-stumps-0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

Thanks for your kind words! We appreciate your business! Please keep in mind, we offer a complimentary pick up and delivery service. We can pick up your vehicle at your home or office, perform the requested service and then return it back to you at no additional cost! So while we enjoy seeing you in the store, if it's more convenient for you, we'd love to keep you doing what you enjoy doing and not sitting in our waiting room!

January 08, 2025

Communication is what I value the most. With my car being gone weeks at a time, frequent updates are very appreciated. Also appreciate the time put into working with an outside warranty More

by ddobson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

Thank you for your kind words. We appreciate your business and will continue to meet or exceed your expectations!

November 18, 2024

Dropped my car off the night before ans was ready the next morning. No appointment. Great service! More

by SFARWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience with us!

October 28, 2024

Fast and friendly service, was able to schedule quickly as well as schedule future appointments More

by bird8109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback!

October 16, 2024

These guys have always done a great job with service and sales. Would recommend using them always! Brad More

by forkedcreekranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens
Nov 05, 2024 -

Chuck Anderson Ford responded

Thanks for your great feedback! We appreciate your business!

October 13, 2024

In and out in hour for oil change. Great job in the service department. Thanks!! More

by DDBEDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Chuck Anderson Ford responded

Thanks for your great feedback! We appreciate your business!

October 04, 2024

Our appointment was at 9am told them we would pick up at noon. It was not ready til 1pm. Also had to take it back because they forgot to put the valve taps on. More

by DDBEDFORD
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Chuck Anderson Ford responded

Thanks for your great feedback on your recent experience with our service department!

September 14, 2024

Truck still leaks water and they had for months and returned and still leaks and they said no working on it anymore it's out of warranty. It's been a problem from day one and they drug feet so it would More

by CRR728
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Chuck Anderson Ford responded

Can you email our general manager with your name or VIN? He would like to resolve this for you. His email is nick.anderson@chuckanderson.com. Thanks!

August 23, 2024

Paul is the best. .. kept me informed of what was going on. THEY CAME AND PICKED UP MY CAR from work. Extended warranty usage was seamless Took a little bit to fix but More

by kcp1022
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service with us! We look forward to serving you again in the future!

May 24, 2024

Always ready to help nice people I’m very pleased with the service love my truck More

by GREENACRES15687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback, we appreciate your business.

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