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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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November 15, 2022

They scheduled my appointment and got my brakes replaced right on time. Will use them again. More

by Shellyhsndy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Justice Barger
Nov 15, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit! We look forward to serving you in the future!

November 12, 2022

When I made my online appointment, I specifically ordered full synthetic oil. When I got home and looked at the receipt, that’s not what I got. I’ve been running full synthetic all along. I would think it wo More

by rvshanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Barger
Nov 14, 2022 -

Chuck Anderson Ford responded

Hello, please give us a call today and we will make it right. Please ask for either Dustin Rose or Paul Palmer.

November 12, 2022

I had a factory recall repair. The communication involved in getting the part ordered, then alerting me the part had arrived and finally setting an appointment was all very good. More

by RW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Nov 14, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience with us!

November 12, 2022

I always great service there. Grace is an asset to Chuck Anderson Ford. She is a gem! More

by GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Nov 14, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback!

November 11, 2022

Great service as always, part had been back ordered for the past few months, which they had alerted me. More

by Lpratt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Nov 11, 2022 -

Chuck Anderson Ford responded

Thanks for the kind feedback!

November 11, 2022

This is the dealership you always wished you could have had service your vehicle! Attention to detail is evident in this operation by the shine and cleanliness of the service bays. Your vehicle is not hi More

by Teaveling man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose, Grace Morgan, Carla Rose, Justice Barger
Nov 11, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We look forward to seeing you next time!

November 10, 2022

Always friendly service and it was a fast visit. Only complaint was they got grease on my drivers seat and seems a little put out that I said anything about it and asked for them to clean it. More

by Redquilter71
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Justice Barger
Nov 11, 2022 -

Chuck Anderson Ford responded

Thanks for letting us know! We will address that issue.

November 10, 2022

Very nice guys. My car was ready after work I did not have to wait on it. 👍 More

by jhightower766
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Justice Barger
Nov 10, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback!

November 10, 2022

Took in for a recall notice and was done in 15 minutes. Friendly service too. More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service techs name
Nov 10, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review!

November 07, 2022

The service was great, on time and done quickly! Explained everything to me so I knew what was done! More

by Mcneelys1996
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Justice Barger
Nov 07, 2022 -

Mcneelys1996 responded

Received

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