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Chuck Anderson Ford - Service Center
Excelsior Springs, MO
884 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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884 Reviews of Chuck Anderson Ford - Service Center
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June 06, 2025
Took my car to shop for a new water pump and timing chain. After getting my car back within a couple days I start having issues. My engine light comes on. I take my car back to find out I have a cyl chain. After getting my car back within a couple days I start having issues. My engine light comes on. I take my car back to find out I have a cylinder 1 misfire. Diagnosis is a bad coil on cylinder 1. Repair 1 coil and all new spark plugs. They wouldn't admit any fault at all that they might of damaged the coil while replacing the water pump and timing chain. The only reason I ended up getting a $40 discount is I had a coupon from Ford. I have also asked 4 different times for a estimate for a part for my car from an accident. Being told they have some computer problem and waitng on IT. Still waiting. More
by rachel.leath
Verified Customer
May 25, 2025
Every time I've taken my car to them for service I've been treated well and very satisfied with the experience. been treated well and very satisfied with the experience. More
by ANIMALIMAGES
Employees Worked With
May 05, 2025
The people at the service center are always very helpful and polite. They answer every question I ask. and polite. They answer every question I ask. More
by cll1
April 15, 2025
Everyone we dealt with at this dealership (specifically Paul Palmer!) were friendly and super helpful. They got our truck fixed faster than any other dealership I've ever dealt with! Paul Palmer!) were friendly and super helpful. They got our truck fixed faster than any other dealership I've ever dealt with! More
by Metro Air Conditioning
Employees Worked With
Paul Palmer
April 07, 2025
Quick, friendly and efficient. Easy to make the service appointment. Only negative is I don’t like the surcharge for using a credit card. Especially my Ford credit card. Please p Easy to make the service appointment. Only negative is I don’t like the surcharge for using a credit card. Especially my Ford credit card. Please price your services to be able to absorb credit card fees. If I have a major repair I’d have to consider finding a dealer that. Doesn’t charge these fees. More
by Keithr73
March 09, 2025
Nick did a great job helping us out on my truck repair and keeping me informed on what was going on. My son was using my truck while I was out of town and we had a problem with the power steering unit, N and keeping me informed on what was going on. My son was using my truck while I was out of town and we had a problem with the power steering unit, Nick was a great help. More
by johncoxon
Employees Worked With
March 08, 2025
Good service and great people will be back for sure the staff are super nice staff are super nice More
by TMP69.TMP
March 06, 2025
Started service right on time The service was completed quickly. Nice customer waiting area complete with good tasting coffee. quickly. Nice customer waiting area complete with good tasting coffee. More
by arnolds74
Employees Worked With
February 17, 2025
Made appointment for a Saturday service was completed within an hour. The only complaint I have is I was charged more than the amount in my service completed text ($118.90 text showed due but was charge within an hour. The only complaint I have is I was charged more than the amount in my service completed text ($118.90 text showed due but was charged $121.87). More
by KEVDOGANDROBIN
