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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
881 Reviews

881 Reviews of Chuck Anderson Ford - Service Center

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April 18, 2025

Knowledgeable, fair, and I enjoy our friendship. The service department is easy to work with. More

by BD3
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
April 15, 2025

Everyone we dealt with at this dealership (specifically Paul Palmer!) were friendly and super helpful. They got our truck fixed faster than any other dealership I've ever dealt with! More

by Metro Air Conditioning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
Apr 18, 2025 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service deparment! We look forward to serving you again in the future!

April 07, 2025

Quick, friendly and efficient. Easy to make the service appointment. Only negative is I don’t like the surcharge for using a credit card. Especially my Ford credit card. Please p More

by Keithr73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service. Most dealers in the area do processing fee splits like we do. There are NO processing fees if you pay with cash, check or debit card; hopefully that helps you in the future!

March 09, 2025

Nick did a great job helping us out on my truck repair and keeping me informed on what was going on. My son was using my truck while I was out of town and we had a problem with the power steering unit, N More

by johncoxon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Chuck Anderson Ford responded

John thanks for the great feedback on your recent visit to our service department! We're glad to have gotten your kiddo back on the road!

March 08, 2025

Good service and great people will be back for sure the staff are super nice More

by TMP69.TMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Chuck Anderson Ford responded

Thanks for the greatfeedback! We appreciate your business and look forward to seeing you next time!

March 06, 2025

Started service right on time The service was completed quickly. Nice customer waiting area complete with good tasting coffee. More

by arnolds74
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Chuck Anderson Ford responded

Thanks for the great feedback on your visit to our service department!

February 17, 2025

Made appointment for a Saturday service was completed within an hour. The only complaint I have is I was charged more than the amount in my service completed text ($118.90 text showed due but was charge More

by KEVDOGANDROBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Chuck Anderson Ford responded

Looks like you paid with a credit card. There's a 2.5% surcharge on credit card purchases, however if you'd like to pay with a debit card there is no charge.

Feb 25, 2025 -

KEVDOGANDROBIN responded

Understand it was a service fee to use a credit card but should have been told that upfront. Especially in times like these when most everyone uses credit cards and a 2.5% fee makes a difference when on a budget.

Feb 25, 2025 -

Chuck Anderson Ford responded

We understand, we do have multiple standup displays showing the charge. If you'd like, we'd be more than happy to reverse the charge and switch the form of payment to a debit card.

Feb 25, 2025 -

KEVDOGANDROBIN responded

Thank you for offering but I’ll just leave it alone and move on. I apologize that I didn’t see the standup displays.

January 20, 2025

I came in 2 days in a row. Once for the truck and once for the Edge (both for the works). It took 1 hr for the truck and 1/2 hr for the edge, both had appointments. I know time More

by meverett50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

Thank you for being understanding! We'd love to be able to do 1/2 hour oil changes on everything...sometimes it's just not in the cards if the vehicle ahead of you requires more than anticipated repairs or maintenance. Also! Please keep in mind that we will pick up your vehicles at your house, perform service on them, then return them, at NO COST to you!

January 19, 2025

We are very pleased. They tried their best to fix my car. However, it didn't work!! That stupid message still comes up with that annoying ding, ding, ding. More

by dmischlich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

That is so frustrating! Pleas send our general manager and email with what message is popping up and he'll look into how we can get that corrected for you. His email is: nick.anderson@chuckanderson.com

January 10, 2025

Got me in the same day I called! I appreciated that and service was done quickly. More

by steff52722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business and look forward to seeing you again next time! Please keep in mind that we do offer complimentary pick up and delivery services! We can pick your vehicle up at your house or place of business, perform the serices you request, and return it at no additional cost to you!

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