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Chuck Anderson Ford
Excelsior Springs, MO
1,444 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values.
Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence.
We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers.
"Big enough to serve, small enough to care"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 1,444 reviews
December 19, 2019
Tire change Decent. Just didn’t put the spare tire where it needed to go. Just say it in the back of my truck. Other than that, it’s fine. Decent. Just didn’t put the spare tire where it needed to go. Just say it in the back of my truck. Other than that, it’s fine. More
by jakeburge93
Verified CustomerEmployees Worked With
Scott Marshall, Josh Reeves
December 18, 2019
I will buy more cars or trucks from Chuck Anderson.Ford The salesmen were able to get the best car for me . And I didn't have to spend all day. I was able to get my shopping done. And home before dark. Th The salesmen were able to get the best car for me . And I didn't have to spend all day. I was able to get my shopping done. And home before dark. Thank you all at Chuck Anderson Ford. More
by Pat T
Employees Worked With
Trevor Shockley
December 18, 2019
Great service and didnt leave me waiting. However I do think you all should do tire rotations with any oil change considering I can go to several places and get it and didnt leave me waiting. However I do think you all should do tire rotations with any oil change considering I can go to several places and get it done for free. Also would be nice if you had discounts for Ford workers. More
by cswstew
Employees Worked With
Heather Berger
December 18, 2019
Recall work, Ford fusion Office person was very friendly. Offerred to give a ride to work. Quick work, and took care of my concerns. I will be taking my future vehicles here a Office person was very friendly. Offerred to give a ride to work. Quick work, and took care of my concerns. I will be taking my future vehicles here as well. More
by Phillip810
Employees Worked With
Cody Schneiter
December 12, 2019
Cody is the man. I had an ignorant warranty service. Cody went above the normal/above the call of duty. Don't buy CarShield warranty a little misleading on coverage! I had an ignorant warranty service. Cody went above the normal/above the call of duty. Don't buy CarShield warranty a little misleading on coverage! More
by Harper410
Employees Worked With
Cody Schneiter
December 11, 2019
Great service Worked with both Ricky and Josh. Was pretty busy that day and had some problems with some of the paperwork due to me. They worked through it even thou Worked with both Ricky and Josh. Was pretty busy that day and had some problems with some of the paperwork due to me. They worked through it even though it took a bit longer than it should have and we're very patient and friendly. Once the problems in my end were cleared up Ricky kept me up to date as a few thing we're done to the vehicle. Overall a great experience. The other sales members were friendly as well while I waited. More
by kbeinlic
December 10, 2019
Wonderful We had a great experience with Michael Dreke. He took care of everything and made the whole thing easy and seamless. We would recommend him to everyon We had a great experience with Michael Dreke. He took care of everything and made the whole thing easy and seamless. We would recommend him to everyone. More
by mbatcheller
Employees Worked With
Michael Dreke
December 09, 2019
Friendly customer service but poor diagnosis. Brought my van for diagnostic code P0401. They replaced the DPFE sensor and the error cleared but returned after a couple hundred miles. The error ret Brought my van for diagnostic code P0401. They replaced the DPFE sensor and the error cleared but returned after a couple hundred miles. The error returned and on the next dealer visit they wanted to change a knock sensor for $1000. I chose not to spend the money and had to pay $119 for them to tell me there was a problem with a different system. After doing my own research I found the knock sensor is not connected to the P0401. The problem was carbon in the EGR port. The solution was on Youtube yet the service tech never suggested cleaning the carbon. It cost $450 for a dealer to fail and I had to repair it by following youtube vidieos. I expect more from a high cost dealer. More
by rmalla1
Employees Worked With
Cody Schneiter
December 08, 2019
Great Experience! I’m a busy person, so I need to make deals quickly. For me Michael Dreke made this happen. He allowed me and my wife to work out most of the deal onli I’m a busy person, so I need to make deals quickly. For me Michael Dreke made this happen. He allowed me and my wife to work out most of the deal online so all I had to do was practically just go pick it up. Overall a great Experience and I will try and buy from them again. More
by Jamie
Employees Worked With
Michael Dreke, Josh Reeves
December 08, 2019
Purchase experience We were in town to get inspections done on others cars. We had a long wait and saw that there were some used Jeeps on the lot. We initially came over We were in town to get inspections done on others cars. We had a long wait and saw that there were some used Jeeps on the lot. We initially came over to look/test drive one. After the test drive we saw the Escapes and liked the look of those. After test driving one we wanted more info on it. Dreke was very personable and friendly through the entire experience. We ended up purchasing the Escape More
by JESS S
